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Gateway Family Dentistry

  1. Sycamore
  2. Sycamore Dentist

Reviews, get directions and information for Gateway Family Dentistry

Gateway Family Dentistry

About

Gateway Family Dentistry

Description

Gateway Family Dentistry and Dr. John McMillen specialize in providing personalized care in an upscale office without the feel of big business and costs. They Have been serving the Sycamore Dekalb community since 1994. At Gateway you're not a procedure you're a friend!

Address: 2550 Hauser Ross Dr, Ste 300, Sycamore 60178
Phone: (815) 756-6626
Email: moc.reitnorf@yrtsitnedylimafyawetag
Parking: Lot
State: IL
City: Sycamore
Street Number: 2550 Hauser Ross Dr, Ste 300
Zip Code: 60178
categories: general dentist, social service


Opening Hours

Monday: 08:00 - 19:30
Tuesday: 06:30 - 14:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 13:00
Saturday: 08:00 - 13:00

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Reviews
The receptionist is extremely rude. I had an appointment for 12:00 p.m. 11:40 to complete paperwork, unless I decided to pre-fill the forms and then I could arrive at regular time. I was called the morning of at 11:40, asking where I was and that I was late for my appointment. I explained that when I made the appointment it was for 12:00 noon and I even had a voicemail message the day before confirming the appointment was definitely at noon. She very rudely stated that was incorrect and I needed to reschedule. I mentioned that I had already pre-filled the forms and could still be there by the appointment time at noon. She then backtracked and said the office was extremely busy and "behind schedule" so they did not have time to see me today, stating that we would have to reschedule at this time. She stated the earliest appointment on a Friday was May, so I told her I would have to find another place. Instead of apologizing, she just said "ok" and hung up. I have heard great reviews from Dr. McMillian, but I think he needs to find better receptionists and more friendly staff.
Very professional work done.Scheduling is open and flexible. Hygienist is great with children. The experience was tainted by an underestimation of insurance and a surprise bill many months later though, so make sure you stay in contact with them to make sure there are no loose ends after you get work done.
I HATE going to the dentist...BUT I would recommend this place to EVERYONE! The dentist is gentle and really good.. I hardly felt the numbing at all. The assistant stayed with me the entire time and the front office person knew all about my insurance and helped me understand what they were going to cover. They were even on time! I would say this is a 5 star place!
This place is a private practice and gives one on one attention to each person. The staff & Dr.Mcmillen were friendly and helpful they provided option for the work I needed and estimated what my portion would be. Clean updated office with caring people
What a great dental office. They were ON TIME , easy to get an appointment with, it is a nice office with a great staff and they took my DELTA insurance and my wifes METLIFE insurance. Highly recommend this place
The staff is always friendly and very knowledgeable. Plus the extended hours great so my kids don’t miss school!
Had an awful experience with a "routine" surface filling. two weeks later I'm in so much pain! They never showed any concern or care in my case. Avoid if at all possible!
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