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Geek Squad

  1. Dover
  2. Dover Electronics Store

Reviews, get directions and information for Geek Squad

Geek Squad
"Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology."
Address: 1165 N Dupont Hwy, Dover (Delaware) 19901
Phone: (302) 677-0200
State: DE
City: Dover
Street Number: 1165 N Dupont Hwy
Zip Code: 19901
categories: computer repair service, electronics store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 20:00

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Reviews
Matt comes with a decade of expertise and skill set. His knowledge of import vehicles is phenomenal. He is able to dismantle and reassemble the appropriate parts of your vehicle without incident. He is patient, and will walk you through and explain the process, as well as recommending the right product. Overall I was extremely satisfied with the service I received. All work is backed with a warranty.
I've had the worst experience with the Geek Squad. I need help with a recent purchase and they can not help except at their convenience. I have already paid for the service call but still no help with my purchase. Very dissatisfied with the Geek Squad and the product.
For me my experience with geek squad was trash. Called to see if my problem would be able to be fixed through them on Tuesday. Came out on Thursday just for them to look at my phone for five minutes and say it’s not worth it to get fixed. Ended up having to get it done at another place but at least they knew what to do.
Just home from a good visit with 'Mike' at Best Buy Geek Squad Dover DE. He was very helpful with laptop and mobile phone maintenance. It's a pleasure to work with someone who is competent, and willing to help beyond the minimum.
These guys are awesome. I turned in four old crashed computers and they are transferring all the data to an external hard drive. I get updates on the equipment sent to my email so I don't have to call and ask about it. I have 100% trust in the squad they all seemed very competent. The 1st rep I worked with was Agent Steieven and he really took the time to understand what I was trying to get done and took his time explaining to me what had to be done. I came back again with two more computers and they went ahead and logged those into the system as add-ons and saved me some money. Thank You!!
This store and all of their employees are awful! My husband and I waited in line for geek squad for 40 minutes. There were originally 2 employees working the geek squad counter and then after finishing with one customer one of them left. There3 were 3 people helping over on the customer service counter. One blonde haired girl helped a couple of people, but there were tow other people that seemed to be just doing busy work. I know they weren't "geek squad", but maybe the store should cross train their staff to make them more versatile. There were still 3 people waiting in line at this time. I am a week and a half away from having a baby and had not eaten dinner yet and no one even acknowledged that we were there until finally the one geek squad tech finished with his customer. You could tell that he was already miserable and did not feel like helping any more customers. The screen of my husbands Samsung galaxy s4 stopped working the other day. It literally was working that afternoon and when he got home from work, the screen would not come on. Text messages and calls would still sound on the phone, they just would not show up on the screen. The tech evaluated the phone and because it had a couple minor dings there would be a service copay of $150! This fee is collected EVERY time there is something wrong with the phone, which is outrageous. This was not explained to us when we purchased the "protection plan" for $9.99 per month which is automatically taken out of our account each month! So we waited 40 minutes for the tech to basically look at the phone and say he wanted to charge us $150. He said he couldn't even tell what was wrong with it. I am so turned off by the service of this store, that I will definitely not be purchasing anything else from there and I will be cancelling my "so-called protection plan" which I cannot do in the store, I have to call and do it over the phone and I will get a new contract if I have to just so I don't have to deal with this store or there worthless geek squad again! Worst experience ever!
I think this service is invaluable to those of us who arent very computer literate!
Geek Squad is horribly overpriced and the staff's qualifications are questionable. There are a lot of locally owned small businesses in the area that do computer/electronic repair for very fair prices, I recommend going to one of them first.
The process is broken --- These guys need to let you talk to the person that is actually going to work on the computer and then again talk to the same person when you pick it up. Also, make sure to ask if you can see the notes the person takes when you check in. I took my computer in and when I picked it up they said that they didn't experience any of the problems I was having. When I got home I took a close look at the notes and realized that the "issues I was experiencing" that were on the paper were completely misinterpreted from what I told them when I took my computer in. They were looking for the wrong thing! I'm Not impressed with this place.
They were very quick to fix my problem. I brought it in on Tuesday, they said it would be ready Friday and they had it done on Wednesday. Awesome quick. Thank you Geek Squad.
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