Geek Squad

Today's experience at best buy was a blast, thanks to Rodrigo, the seller, he did a great job. We even play jokes about our favourites soccer's players, as he is from Brasil and I'm from Argentina. But the main thing was his good predisposition, the way he explained us a lot of details about three different products we were interested on buying but had no clue how to do it...if it wouldn't be because of him, I'm pretty sure we had left with empty hands. We would love the manager of the store to know this. And of course we want to say again a big big THANKS to Rodrigo. The store is #297, at 1861, Fountain Dr, Reston, VA.

This Best Buy is always hit or miss. Usually can get pretty good customer service.

Terrible Shipping and Customer Service! I purchased a refrigerator from Best Buy and paid for delivery in store. Despite the fact I live right across the street the soonest availability was a week later. The day of the scheduled delivery I called the store to check the status and was directed to 888-BedtBuy. After waiting an hr to speak with someone I was told my delivery date was not scheduled. I informed the rep I have have a receipt with a confirmed date, he told me he can only see online orders and I would have to deal with the store. So to reiterate , the store directed me to the 888 number and the number directed me back to the store. Come to find out my fridge was sent to a warehouse in Baltimore and when my husband went into the store in person to speak with the manager he informed him they are having a lot of shopping issues. We live across the street! Why not inform us of this before I pay for shipping and have to deal with not having a fridge for 2 weeks! Even worse Best Buy has no interest in expediting our shipment to rectify their error or compensate us for their issues. Hopefully we receive our refrigerator next week. Will be sure to update this post..

Horrible experience. Could not have been worse. Wasted an entire day waiting for a delivery that never came. During that day they emailed me saying the truck was on the way. It was not. They sent me an email saying that I had to reschedule the delivery. Their website would not allow me to reschedule. I called and spoke to at least three people in the Best buy call center. None of them were able to reschedule. I went to the store. They also were not able to reschedule. A lot of this is the fault of their contracted delivery company. But Best buy apparently has zero oversight or just doesn't care. The salesman informed me that 27 other people were in the same situation I was. The store is closing and I got a good deal on a refrigerator. That is the only positive thing I can say about this horrible experience.

This store did not wanted to complete a contact less return even though the Best Buy app lets you process it. I did a purchase and although the delivered the purchased item, they refuse to do the return. This is the first time this has happened to me in a Best Buy since the Covid-19 contactless service was established. Other than this time service is normally good.

Very poor customer service from the manager on shift 08/31. I was trying to refund or trade my laptop. He said the only way is if I apply for a BestBuy card! I don’t appreciate associates with his type of way doing business. I came to sterling location and they gladly took care of me without me applying for a best buy card.

Shawn helped me last weekend when I was at the store. He was exceptional. I was looking for a phone mount for my car and he helped me pick the best one based on my needs. In addition, he helped me sign up for a visa with Best Buy rewards. He was very energetic, but not artificial. I rarely go to Best Buy, I'm not a technology person. But I'll find a way to stop in more often.

Had a horrendous experience today went to buy an unlocked cell phone. No one was there to assist. When escalated the matter to the store manager following is the response "Sorry! we are short staffed you will have to wait" Excuse me I would be better off spending my hard-earned money where my business is appreciated. It's like Best Buy is doing a hue favor by selling. Thanks for your stellar customer experience my business goes to Amazon.

I been wanting to purchase my Beats Studio wireless earphones for a while and found a great best buy. I recently moved to the area and wanted to share my positive review. The best buy associate Steve in the mobile area was very helpful and provide courteous service. I was very happy with my Red Beats Studio wireless earphones and Beats Pill device. Keep up the great customer service. I will definitely be returning to this location to purchase future electronic devices.

Best Buy in Reston,VA has the worst customer service I have ever experienced. The store clerks are rude. They would not return headphones that I purchased with a 2 year geek squad warranty for full price because I was missing a micro USB charging cable. They wanted to charge me $15 for the missing 1 ft cable, half the price of the headphones. This cable costs about $2 on Amazon. The headphones stopped working in less than 4 months. They did not have the headphones in stock to give an exchange. They did not offer to locate an equivalent. The geek squad warranty was a total waste of money.