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Geek Squad

  1. Barboursville
  2. Huntington Electronics Store

Reviews, get directions and information for Geek Squad

Geek Squad
"Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology."
Address: 6 Mall Rd, Barboursville (Virginie-Occidentale) 25504
Phone: +13047330443
State: WV
City: Barboursville
Street Number: 6 Mall Rd
Zip Code: 25504
categories: computer repair service, electronics store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 20:00


related searches: Best Buy, Best Buy near me, Best Buy Huntington, Walmart Barboursville, WV, Best Buy Ashland KY, Electronics store Huntington WV, Best Buy Charleston, WV, Target Barboursville, WV
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Reviews
I had a walk-in consultation with Quinton at the Barboursville, WV store and he was excellent. He assisted me with computer and iPhone security issues. He was professional, knowledgeable, and seemed to genuinely care about my concerns. I have been a TotalTech member for many years and I always have received excellent service from The Geek Squad.
I would like to use my time to give Marcus a review. He was exceptional took his time and very funny. He actually stayed extra hours to make sure my iPhone got backed up. Thank you, Marcus. Also, I would like to take the time to thank Quinton he was very nice and had a confident yeah gentle demeanor. He’s pretty cool he went above and beyond to help me out. Awesome thank you Quinton.
Geek squad manager “shane” is useless and needs fired. Said he wasn’t there and knows nothing about the situation. We’ve drove 40 minutes from greenup ky 4 times to have the phone repaired and had scheduled 3 times out of the 4. Today, which was the 4th time, they said they sent the part back when the other manager had given us a receipt and scheduled date to come back the time before. So fed up with the geek squad, completely unorganized, unprofessional, and the manager likes to put his hand up and make nice face gestures at unhappy customers lol
Initially, I rated Geek Squad a 5. Every step of the iPad repair process was explained. The technician explained to me how easy the transition would be with the SIM card. All related information was placed in my own customer folder. E-mails and texts were provided at each step of the way. The estimated return date was spot on. I made an online appointment which was met timely, as well. There was some issue with uploading my iCloud information; yet the technician remained positive and tag teamed another technician. There were other items I wanted to purchase within the store. The technician voluntarily and happily brought my items to me without my having to locate them within the store. EXCELLENT CUSTOMER SERVICE!!!! I had no issue paying the $12 to get my screen protector installed. He did an excellent job! For this Geek Squad 1 rating. I was having issues with my cellular, only to find out that my SIM card had not been inserted back into my iPad. FYI....You cannot get directly to the main Barboursville WV Best Buy Store or Barboursville WV Geek Squad. Even though the number is local Area 304 you always go through a long awaited call center. Which, is no problem, if you can get your issue resolved. I shared with the polite call center agent the issue. All four times, I was told that I would be routed directly to the store. Upon no one answering the transfer from both Barboursville Best Buy and Geek Squad, my call only routed back to the call center agent. To obtain direct communication, I had to travel miles to the store. No issue. To make a satisfied customer, I only needed my SIM card. Like I shared earlier, a customer folder was created. I was pleasantly greeted upon arriving through the Barboursville WV Best Buy doors. GREAT! There were two technicians standing around talking with zero customers there. I was quickly asked if I could be assisted. I explained my issue unfortunately, it was not the technician that I initially spoke with upon my first repair visit. I sincerely believe that he would been better interested in my issue. The technician immediately told me that they don't expect SIM cards to be in iPads. REALLY? I thought. The initial technician recognized it had a SIM card and shared it would be reinserted. Is this a training issue or just wanting to get back talking with the other technician. I asked him if he could check my customer folder to see if it had possibly been placed in there. He immediately told me no. They don't have folders. It would have gone to Apple and discarded. He instructed me to go to the Best Buy Mobility Support desk and they would wipe me a SIM card. No problem? Well, that didn't work either. I was directed to go to the mall's cellular store, which wasn't able to assist me. However, the directions to find the location was spot on and I appreciate it. To date, I am waiting for my SIM card. My greatest issue is that the technician 'blew off' my issue as if no problem. The technician needs to be trained in supportive customer service and empathy to the customer's needs. To date, I wonder where my SIM card is in the Barboursville WV Geek Squad. With so concern from the technician or even an attempt to look or assist, I will never know. While Geek Squad is a good service, I do not recommend the Barboursville WV Geek Squad unless you are fortunate enough to give the one I dealt with initially. VERY VERY FRUSTRATED CUSTOMER!!!
Autotech experience was a nightmare. Scheduled the first appointment 2 weeks in advance, only to have them call a couple days before and tell me they didn't have enough time allotted to do my install. Rescheduled for 2 weeks from that date, and told Drew to order everything I would need based on the install I wanted. He emailed me the invoice; I show up to the install and he wants to know if I came in and ordered the parts. He said he couldn't order anything from Best Buy he literally works inside of Best Buy. He then tries to reschedule again for another week and a half out. Also, this is after I had already ordered the parts once from Amazon and had them with me, but I was told they weren't "Best Buy parts," so I couldn't use them. I would rather install it myself than continue getting the run-around.
This place repeatedly try to upsell my grandma on a dishwasher when hers was in warranty, pretending they no longer had the same model and that she would have to buy a sparkling new one. We had to go in with the warranty in hand, find a decent worker, and they immediately took got her the right model. In addition, my wife worked for the Geek Squad. Her boss would stand right behind her rating the sex appeal of female customers to his subordinates. They would do very dirty practices in order to upsell people, like neglect to tell them that their products were still in warranty so that they would have to buy a new 3-year warranty.
The store was very nice inside and most of the staff seemed genuinely helpful, but I detailed a problem I had and the specifics I was given for which product I needed to buy, and the representative helping me instead of just saying he wasn't certain, assured me that what I needed was the most expensive product. I asked how sure he was and he responded 100%. Needless to say, I'm happy that best buy has a decent return policy.
I came in to have my tablet looked at and the geek squad employee told me that my tablet was unfixable. I took it to fanelli boys in the mall and told me to get a new sims card and reset it and it works fine. So i will never be back!!
Excellent technical support and service. Resolved my laptop issues in a timely fashion, with great communication throughout the repair process. Strongly recommend.
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