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Geek Squad

  1. Katy
  2. Katy Electronics Store

Reviews, get directions and information for Geek Squad

Geek Squad
"Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology."
Address: 20290 Katy Fwy, Katy, Texas 77449
Phone: (800) 433-5778
State: TX
City: Katy
Street Number: 20290 Katy Fwy
Zip Code: 77449
categories: electronics store


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Reviews
Don’t go there, wasting your time. I scheduled an appointment to replace my phone battery. When I got there, a guy told me they didn’t have batter for me to replace it and told me to go to Apple Store because if I want to replace it there. He had to check in their stock one by one to see if they have the battery. It takes time he said. If you can’t replace it why don’t you cancel the appointment. Why you have to wait to tell customer until they get there. It’s wasting their time. Anyway, I don’t think they’re care about their customers
Book an appointment and go to Micro Center instead. The wait wasn't too bad, but the people just try to rush you into giving them the computer and buying the $200/year subscription for the service without even offering any info as how how they plan to diagnose and fix the issue. After this, I booked an appointment with Micro Center and had a tech working with me to diagnose the problem. They went through the process and told me what they planned to do, all for a much lower price. Geek Squad did not.
Geek squad does not pick up & when the call does connect the rep. Would rather stay quiet than to assist us further.
WORST service. 8 hrs window for appointment is ridiculous. After 8 hrs someone calls and says I cant make it due to another custome. 100$ for smart doorlock installation service is waste and no way going back to them as they dont value customer's time. Best of luck calling their customer service, you get into Infinite loop.
Read and listen to the reviews, 0 would be the best. Unskilled untrained technicians who really don't give a darn. They had 3 hard drives to backup, 4 days later,,,,,,one they stated they recovered the 2nd they stated they partially recovered the 3rd they could not recover.. ok, however the 1 they partially recovered they never save the data and destroyed the drive and couldn't re-recover it. They were very nonchalant about their mistake didn't care and offer the $20 malware product in lieu of their huge mistake.
Horrible service each time I've come here. both with phone issues. 1st time they told me to learn a different way to use my phone instead of fixing it because my pictures weren't saving to my gallery as they should be. 2nd time I took in for screen repair which cost $60 to replace through them. They took the phone to the back and inspected it harder than than a vehicle at a boarder checkpoint. only to come back and tell me they saw something wrong in my headphone jack which works perfectly fine and they would have to replace the whole phone . well that put the price to 150. These guys are more like a scam squad than anything. save your dollars and get services elsewhere .
Geek Squad is horrible. Their prices are so high. They price it so high so you will want to go buy new one off the shelf. Will never go here again!! When my computer had a virus they told me it was going to cost almost $300 to repair so I'll never do that again!!
Absolutely horrible service, do not rely on them to get you service. Going on 12 hours, 3 days at 4 hours each to get service on a warranty for our TV. They say they have to service in home over 40" TV. Showed on first appointment late, no showed on 2nd appointment with no call and /or reason. Having to set 3rd appointment to get the service. Will never use again. HORRIBLE, HORRIBLE EXPERIENCE AND SERVICE, DO NOT USE.
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