Gem City Home Improvement

I was really had a great feeling when the manager came to my salon and did a walk through.. upon leaving he saw that I was busy and told me to come to the shop so that we could go over some options. He told me that he was leaving the shop @5 pm the next day and to ask for him.. I didn't have time the next day and I was about to go on vacation so I waited a couple of weeks.. I went and he opened the door. I gave him a friendly greeting and said you don't remember me do you.. ? He said no. I let him know that I was the salon down the street and he had told me to come I so that he could go over some options. He cut me off and told me that he he didn't say that and would never tell anyone that .. he said that he would type up an estimate and send it to me.. so I'm still trying to get him to remember me I said nooo you told me.. and he went off and said look I don't want to do any business with you... That's the type of day I'm having so just go! I was shocked but I don't try to force my money on anyone that doesn't want it.. but that was rude and undeserving

My mother didn't recall who repaired 4 foundation leaks over 25 years ago. I called several waterproofing businesses including Gem City leaving messages. Tony called back informing me they had done the original work and my two minor leaks were covered by a lifetime warranty. Tony arrived on time to assess the issues. He explained the newer sealant materials would effectively seal deeper into the foundation blocks and the repairs were covered 100% by warranty. Two servicemen came out and injected sealant materials efficiently and effectively. They laid out drop cloths and cleaned up when the job was done. No charges, no service call fees, just a job well done. After two months, the new sealant has eliminated the leaks. I recommend this business.

Very thorough. Great Service. They put a complete roof on our house, no problems.

If I could give them 0 stars, I would. Here is my experience with them. The manager, Tony, showed up at my house at the agreed upon time. Fine, I greeted him, invited him to come in, and is my custom in my house, asked him to please remove his shoes. It went downhill from there very quickly. He flatly refused to do so, claiming, unbelievably, that "his shoes are clean and he does not take them off." Well, how about shoe covers, I asked, but by then he had already turned around and simply walked to his car and drove away. Needless to say, the level of unprofessionalism was shocking. I do not care whether he is or not a competent contractor - this was not even addressed in the short visit he made to my house. He is simply too good to take off his shoes. Well, he is not good enough to earn my business.