Genoa Healthcare

I've been using this location every month for 6 years and up until a handful of months ago I always had a positive experience there. Staff was always friendly, communication and returning of phone calls were on point and quickly answered, wait times for med fills were a short and sweet 10-20 minute wait. These last handful of months Ive noticed a big decline in service, between staff not answering several phone calls throughout the day and not returning voicemails at all, opening 20+ minutes late after the scheduled re- opening time at 1pm, and having to drive to the physical location in my case it's a 35 minute drive each way to get in contact with someone so I can get my meds refilled due to no one answering the phones or responding to voicemails.. my last experience, I had called multiple times and left multiple voicemails to get one of my meds refilled, after 3 days I had to send my boyfriend out to the location in person to get it refilled. At 2pm they told him they won't be able to refill it until the following day today. This morning/afternoon I called 3 or 4 times to see if it was ready to pick up. no answer, other than the person on the second call who picked up the phone and immediately hung it back up without saying anything. Third call I left a voicemail. Voicemail was not returned. My boyfriend made the 35 minute out there again to get in contact with someone about my medications. He arrived at 1pm when they're scheduled to re open, and they did not open up the window until 1:20, with a whole line of other people there waiting to pick up their meds. Overall, communication is seemingly non existent, and I will be using the genoa Lakeland location where I've had a lot better experience with their staff and customer service. But with this location, management needs to step up and address this issue as well as taking the proper measures to ensure better communication between their staff and patients.

Medication refilled there. Have been trying to contact them to get my Rx and they won't return my call and have made no attempt to contact me or get my medication to me. Just tried calling again and they hung up. I've dealt with many disrespectful businesses as many people from rude places are moving to Florida. This business makes them all look good by comparison. Awful. Been out of my medication for a month and have been trying to contact them for just as long. Is 0 stars an option?

OUTSTANDING CUSTOMER SERVICE!!!! This place has the best pharmacy techs I’ve ever met. Always serving you with a smile and happy to help. When I’ve had a stressful appointment with my son’s psychiatrist, they are always next door and happy to help! Prescriptions are ready SUPER FAST. They go out of their way to find me prescription deals and savings. They never rudely place me on hold like some pharmacies...Very efficient “in house” pharmacy, please don’t go away! : ****Winter Haven location BTW

I've used Genoa for about three or four years now. The staff is friendly, helpful and ready to assist with anything they can.

Always quick and very nice

They will help you Jody is great she is the pharmacist she cares and Amy is a great the the whole staff cares for you and tries to get help you Jody goes go above and beyond to helps you they care unlike CVS Publix and Walgreens

Time is of the essence. This office claims to be open at 8:30am Monday - Friday, however they are notoriously late. Long wait nearly an hour to fill.

Love the staff and Pharmacist.. They Always go above and beyond to help.. And do it with a smile. .Fast nice and efficient A+

They are unbelievable. The winter haven, fl store in fantastic. Kind, helpfull, understanding. The girls there are amazing.

Always have med filled quickly however customer service is very rude and unprofessional