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Glenbrook Hospital-NorthShore University HealthSystem

  1. Glenview
  2. Glenview University

Reviews, get directions and information for Glenbrook Hospital-NorthShore University HealthSystem

Glenbrook Hospital-NorthShore University HealthSystem
"NorthShore University HealthSystem NorthShore is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six hospitals - Evanston, Glenbrook, Highland Park, Northwest Community, Skokie and Swedish. NorthShore also includes a 900 physician multispecialty group practice, NorthShore Medical Group, with more than 140 locations in the Chicagoland area. NorthShore has annual revenues of $3.2 billion and employs 17,000 people."
Address: 2100 Pfingsten Rd Ste 3000, Glenview, Illinois 60026
Phone: (847) 657-5800
State: IL
City: Glenview
Street Number: 2100 Pfingsten Rd Ste 3000
Zip Code: 60026
categories: hospital


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Reviews
Pathetic experience!!! ER has unreal wait times of more than 7 hours. No point calling it an 'EMERGENCY'. Very uncomfortable seating, no communication on when your turn is going to come and the whole experience is super frustrating. We have waited for more than 5 hours and except writing this review, there is no place I can express my grief.
NO VISIBLE SIGNS RI EMERGENCY ROOM! Is this a joke? The red EMERGENCY sign is at the BOTTLM ? Of the hospital sign buried and hidden by a rose bush??? Once inside try to find your doctors office thorough the Labyrinth of a maze wirh again little to no signs to elevators or suites 10 miles of walking wirh a disabled senior who doesn’t have a wheelchair, 39 minutes later we are exhausted! WHO DESIGNED THIS HOSPITAL?
This is a really bad hospital. Nursing staff is good but nothing else is. Physician assistants are terrible. I had tremendous pain after rectal cancer surgery. In the morning, no body cares. This is a very dangerous hospital you should stay away from. I had a choice to do my surgery at Mayo vs locally. Chose locally due to convenience and the surgeon doctor who I and the family liked. Did not consider the eco system, beyond the doctor the Eco system. It is so bad at This hospital that you are left wondering what is going on, incompetence, lazy es lack of interest what is it? I was screaming from pain and no one would respond. The Physician assistant on duty has no empathy and no help, all they want to do is discharge you when you are still in pain to pass the buck to someone else. STAY Away…….
My mom is in hospice and had fallen and needed Staples in the back of her head. Initial pm visit good. Had to have her transported back home after ER visit in am and they did not change her depends, and did not change her wound dressing and left a needle in her arm.Morning nurse clearly stressed. Horrible outcome. wound on her arm from the fall, and left a needle in her arm. P.m. people were great and morning was clearly stressed.
Went there last night at 12:30 am. Front desk lady and the nurse were very nice. I was coughing so much and couldn’t breathe. Didn’t get called in till 3:45- once I got in the room. My husband and I, waited for 50 mins and no one came. He went out there to see how long it would take and the two nurses were completely rude!!! We understand you are short staff, we were very patient but come on now! Waited since 12:30 am!!!! The nurses basically told him that’s not our side and we don’t even know why she’s here! So basically no one even knew I was in the room waiting!!! They completely either forgot or just didn’t know! How is this even possible! We didn’t leave till 5:45! Never coming back here again!
My mom came in with severe burns on her body from an accident. We waited in the lobby for 6+ hours. Everyone that was here with us were passed and discharged and we were still waiting when new people came in. A man came in with his wife and waited less than 30 minutes to be taken back. Simply because he started yelling at staff and threaten to sue to take people’s medical license. Quickly everyone catered to him and ran to get his wife checked 3 times by 3 DIFFERENT nurses and they all told him it was a wait as his wife wasn’t as high priority. Maybe I should do the same and cause a scene to get treated faster. When I ask the receptionist if she knew how much long since my mom was in pain too, just not as vocal, she brushed me off and had no sympathy.
Worst ER experience. I tried the ER twice for different issues. First experience was a rapid heartbeat during pregnancy which they couldn't figure out so after hours of trying to give me an answer they took a covid test and said it tested positive and that could be it. A second time I went in with horrible abdominal pain due to gall stones which I had a future surgery scheduled for but after 12 hours they just sent me home instead of doing the surgery right that moment. Got urinalysis result but my sample never actually left the room.
The patient care at this hospital is horrendous. I just left this ER after sitting in a chair for 2 hours with a pain scale of 7 without so much as a nod from any of the employees. When the intake nurse, who by the way never bothered to ask the level of my pain, told me the wait would be over 2 hours with 3 other patients in the waiting area, I told her I could not wait that long because of my spouse’s work schedule and she just rolled her eyes and made some excuse about shifting people around. I was willing to wait an hour, but it didn’t appear that there was a back-log of cases. Meanwhile, at least 5 or 6 people left the ER with only 3 patients from the waiting room being taken back to those now empty rooms. I waited a second hour after the last one and still no sign of anyone coming to take me back. When I decided I could sit at home in pain as well as I could the uncomfortable waiting room chairs, I told the registration person I was leaving because of the ridiculous amount of wait time. She made no offer nor attempt to check to see if I would be able to go back soon - she just replied, “ok” and went back to whatever she was doing. I don’t drag myself out of the house in the middle of the night in winter to just go to the ER on a whim - yet no one there seemed to be interested in helping me with any kind of efficiency or urgency. My dog gets better and more timely treatment at her vet in an emergency situation than humans get at Glenbrook Hospital’s emergency room.
Worst ER experience ever. I went in for a deviated Spine Disc and was in a lot of Pain. I was asked to sit on a wheelchair for 30 mins which was extremely painful while the ER guys updated my address and checked my vitals. I begged to lie down some where and all this can be done while I am lying on the bed. I kept on saying that I have got numbness in my leg while sitting on the chair. They seemed least bothered of my situation. They said no we need all this information first. We make the accident trauma patient also sit in a wheelchair to complete these formalities. The doctor was good though. He came pretty quick when I was in the ER room, assessed the problem and gave medication.
Hidden fees! My wife went in for a procedure, not covered by insurance unfortunately but necessary. She was originally scheduled for a six hour operation that would cost roughly seven thousand dollars paid to Glenbrook Hospital. Due to the surgeons decisions during the procedure it ended up taking over nine hours; credit to the surgeon for taking the time to do the operation properly instead of rushing. Glenbrook Hospital apparently doesn't care about patient outcomes when there's profit to be had, because now we're being told that we need to pay another two thousand dollars for.....keeping the lights turned on? How this is even legal is beyond me, do they expect surgeons to rush through procedures to keep costs down and potentially make mistakes? We were told what the hospital charge would be, and now after the fact they want more money for providing care. This is a tremendously unethical practice, and as far as I'm concerned, it makes NorthShore Glenbrook Hosptial unacceptable as a care center. Truly blood money.
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