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GoingGear

  1. Smyrna
  2. Smyrna Hardware Store

Reviews, get directions and information for GoingGear

GoingGear

About

Going Gear, the store for gear addicts worldwide.

Description

Official page for Going Gear, a retail operation located in Smyrna, GA in the USA. Going Gear specializes in high-end flashlights, knives, backpacks, footwear, apparel, and lots of other outdoor gear.



"Going Gear was started in the summer of 2008 with a single product category: blank firesteel rods. We quickly expanded into other survival items such as paracord, waterproof capsules, and all kinds of other goodies. Today we are proudly offer the largest selection of flashlights, knives / cutlery, and everyday gear in the greater Atlanta area. Since the beginning, we've worked very hard at providing excellent customer service. Please don't hesitate to reach out to us."
Address: 1302 Concord Rd SE, Smyrna 30080
Phone: (770) 435-4103
Email: moc.raeggniog@sredro
Parking: Lot
State: GA
City: Smyrna
Street Number: 1302 Concord Rd SE
Zip Code: 30080
categories: outdoor equipment store


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Reviews
Great service let me see a wide range of pocket knives, explained the different functions , prices etc. Let me take my time and answered all my questions!
I wish I could give a score above 5 stars because this place is special. Its not just a typical mail order spot that you find on google. Its staffed with professionals that know their products and even better than that they care. I place a sub 100$ order recently and they called me to discuss a possible $1.35 credit back to be because they were out of one of the items I ordered. They offered a replacement product of similar quality and issued a $1.35 credit just as discussed on the phone. That's a lot of extra effort for a $100 order and a $1 price difference. I am going to get all the stuff I can from them from now on. This type of behavior needs to be rewarded and encouraged. Thanks Going Gear.
Would give them zero stars if it was available. Absolute worst customer service experience I've ever had at any retail establishment. New owner / manager did not want to take time to help with / find a product that I was enquiring about. I would be very careful about dealing with them. To be fair, over the years the previous owners and employees were great and the store was great. I have given them a lot of business over the years............ that ended with this guy. The other employees were nice, but I was not worth the owners / manager's time for my tiny purchase. I have owned my business for over 20 years and would never treat any of my customers the way I was treated, small transaction or large. Update/Response: You failed to mention the part about me calling the day before to make sure you had the item in stock before I drove all the way up there. That's not being honest. One person looked for a few minutes and because "you had a large online order you were filling, you were not willing to spend anymore time looking for the item". I drove 20 miles out of my way to buy the item from your store. I could have ordered this item from anyone online. I prefer to deal with honest people. I stand by my statement.
It doesn’t look like much from the outside, but they have an incredible selection on the inside! My dad and I stopped in here on a whim to test out a few knives. The employee long hair and beard, sorry I forgot your name was super attentive and very eager to tell us all the little facts and details on each knife. We tried out about 15 and left with three! You expect to pay a little more at a brick and mortar store, but we ended up paying less than anywhere I could find online! I love this place and I’m happy it’s so close!
Excellent location. Knowledgeable and Friendly Staff, Daniel helped me choose my first 2 burner propane camp stove.
Ordered my first box on March 10th of last month. It is now April 19th and my order still has not been filled. Will I be charged for my second box before I ever get the first one? Still not giving up on this subscription yet but if I do not get a box soon I will be wanting my money back. Update: package arrived today. Love everything in the box! Will be keeping this subscription
Absolutely amazing staff!!! The guy who helped me explained everything i needed to know and was very nice. will be going back again for anything else i may need. wonderful knife selection and very knowledgeable staff!! 10/10 would recommend.
Just bought a knife today here, great selection. Staff were very friendly. One of them dealt with me for around 40 minutes while I was looking through and trying all the knives. They also had a great selection of flashlights, although I didn't buy one as I already have a ton. Overall, I strongly recommend this place.
I have made a purchase from GoingGear.com but unfortunately they've taken my money and ran. I've tried every which way to contact them but they do not respond and won't give me back my money. Do not order from them, you'll place your order and pay the money, and that's the last you'll hear. Will need to seek legal action to try and recover my money unfortunately. Absolutely disgusting behaviour
Was excited to stop in driving through from Ohio. Watched Marshals videos for years and wanted to see the wall of lights. Stopped in and was sorely disappointed. Literally 4 lights on display. Wall was empty.
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