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Gold's Gym White Oak

  1. Henrico
  2. Henrico Gym

Reviews, get directions and information for Gold's Gym White Oak

Gold's Gym White Oak
"At Gold's Gym in Richmond, White Oak, you will find the latest cardio and strength training equipment plus exercise programs that include Zumba, BodyPump, Spinning, and much more! We combine the most diverse amenities that include a kids club, dry saunas, tanning, and world-class personal training providing complimentary fitness assessments to deliver unrivaled fitness options and weight loss programs."
Address: 4346 S Laburnum Ave, Henrico 23231
Phone: 8042224653
State: VA
City: Henrico
Street Number: 4346 S Laburnum Ave
Zip Code: 23231
categories: gym/physical fitness center



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Reviews
The customer service is awful. I went in one time and no one offered to show me the place. They didn’t tell me about none of the amenities or prices for anything. The staff was nonchalant, kind of arrogant from both male and female staff, and the laughing made me feel uncomfortable. The overall look of the gym was like a gym, nothing extravagant stood out besides the rude customer service. A memorable unpleasant experience that I will never forget. I am glad I can get in shape with other options.
Been working out here for the last 8 months & have had an great experience! The staff have been extremely helpful and are very friendly. From assisting me in adjusting my membership for tanning to being incredibly thoughtful in remembering I had a trip planned & asking how it went when I got back, the staff really sets this location apart. They are incredibly kind and very good about staying on top of things within the gym. Will continue working out at this location & recommending it to anyone looking for a great place to work out!
The store needs a little work. Gym needs to get equipment fixed quicker. No one cleans at night. only person who cleans, replaces stuff and puts equiopent away is a lady named aleasia brown. other people sleep.
Great gym, all the equipment is in excellent condition and everyone is respectful. It gets pretty busy Mon-Fri after 5pm but it's not too bad at another time.
6/26/23 Edit: This gym has deteriorated from my review a few months ago. The gym feels like it’s run by people that don’t workout, or rather learned everything they know from TikTok. The things that are wrong are…. Silly. I can see how many of these things would seem fine to someone that isn’t well versed in gyms or fitness. That’s not something to talk to the management about as I feel that they are doing the best they can. People can’t be good at something if they aren’t capable or weren’t trained properly or are not given adequate tools. This is only the best gym in Richmond metro because we don’t have any better options. Literally. It’s not great. Big fish, itty bitty pond. That being said, you have to go here if you are serious about your physique. Unfortunately. ————————————————————- Best gym in metro Richmond imo. That being said, this gym leaves a lot to be desired. It's filthy. There are usually a lot of staff hanging around and behind the desk on their cell phones. There's a distinct quality difference when Clay is around and when he isn't. He seems to be gone now and it's very sad. There are always used paper towels everywhere. Everything is dirty and dusty from years of not being cleaned. The compel trainers do not put their weights away. They also do not wipe down the machines. They are always working out and everyone knows who they are and they have the worst form and the worst gym etiquette. Why would anyone clean up behind themselves when the staff doesn't. Stop telling us it's a third party. You work with them. You have them in there. It's your responsibility to control them. I appreciate the effort to collect unique equipment. Often though, we can tell that the person choosing the equipment isn't an expert. For example; We were all excited to see the standing hip abductor but, it's useless. The weight stack doesn't go high enough for a warm up. There's no point in buying something just to say we have it if nobody who needs it can use it. And it sits unused. Don't get me started on the cinema. This needs no explanation. You clearly know what I'm talking about. Furthermore, often times this place feels like a best friend's club with a lot of nepotism and favoritism, rather than a public gym. Perhaps the managers shouldn't be seen hanging out with the staff and clients all the time like they're besties. Perhaps, they should go to another location to be friends. For example; Clay was only seen working out alone and retained professionalism at all times inside the facility. Can we just have Clay back, please? Pay him whatever it takes. I'm willing to pay more.
A great gym, plenty of space and really well maintained. My only reason for the two-star review is my interaction with the outsourced trainers, Compel Fitness. After joining the gym, I was called by one of the trainers and invited for a complimentary fitness assessment. I expected there to be a sales pitch at the end for training, but wanted to check it out. I met with the trainer, went over my goals and motivations in depth. We then went through a short, vigorous workout. Immediately following the workout, they then pitch you on enrolling in training. I told the trainer I needed time to make sure I could afford the training program no individual training offered and wanted to sleep on it. The trainer then used EVERY word I told him about my motivations to leverage me into signing up on the spot. I politely, yet firmly told him I'm not making a decision on the spot. He then asked me, "you're an intelligent person, you know if you can afford it." I'm sure the intent wasn't to be rude, but I felt like I was in a used car lot being told I'm not working hard enough unless I sign up for the program. This single interaction turned me off from recommending the Compel Fitness programs to anyone I know. I see the value in the program and the staff was knowledgeable. The sales pitch ruined the experience for me. If a high-pressure sales pitch that uses your emotions in an extremely manipulative way is your thing, go for it. If not, be cautious about it.
I became a member at golds gym laburnum location back in march of 2023 upon asking for a membership I requested the $10 membership because I have SILVER SNEAKERS MEMBERSHIP thru my insurance!! I was told by the rep they didn’t offer their $ 10 membership I had the the option of purchasing the 23.99 monthly and $50 annual...so I did!! June of 2023 one of the rep informed me that I was being overcharged every month I wasn’t supposed to pay a annual!! Sooo I was owed a refund!! I got in touch with the Gm Makala!! The money was supposed to b issued on the debit card in 3 to 5 days!! It’s now going on 8 days and I still haven’t received my refund after several attempts to have Makala help resolve the issue on 6/28 I was told my money was issued but they can’t tell me where it went!! And mind the Gm never said a word to me to help the dispute!! Now I’m out almost $ 200 and nobody can tell me where my money is!!! FOR ALL SILVER SNEAKERS MEMBERS BEWARE THEY ARE OVER CHARGING US!! UPDATE!! Well money still haven’t been returned Makala called me Saturday 7/1/23 and was told my money would b refunded but in cash well it’s 7/5 still waiting left Makala messages on 7/5 still no call from her I called Landon on 7/4 then I was told I would b issued a check but still nothing!! These peoples are really testing my abilities they are just sayin wat ever they got to say to me to keep them off their tales!! They literally stole my money after they lied about wat memberships they offered!! Well I’ve contacted bbb and consumer affairs on them!! If I have to go to the news that’s my next step!! Trust!
Went here for two years while living in Richmond. It's a fantastic gym. Lots of equipment. The kid's club is a great amenity for working parents. Never had an issue. Only stopped going to this gym after I moved and they made canceling my membership very easy. 5 stars
Great place to get your cardio workout movement in and have a great working staff also and you can also get a serious workout in Gold's Gym Eastend Laburnum is The number one Gym in the city of Richmond VA o yes. HULK 57 YEARS OLD
Has great equipment and plenty of racks but people treat the gym with no respect. Nothing is reracked. Machines are slammed. Trash left everywhere. Dumbbells all over the place. The gym does almost nothing to enforce it. Just put signs about reracking the weights with no enforcement.
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