Golden 1 Credit Union

Worst customer service at a bank ever. I'm not even sure why there is a branch here since the tellers tell you to go online. If you need more than. To deposit your money, you need an appointment. Need to change your pin or get a new debit card. You will be given a card with an 800 # on it. I regret opening an account with this credit union. I had one years ago when the CU lost my money for 2 weeks. I came back as my bank merged, and I thought the service was bad. This golden 1 branch has proven me wrong. This branch wins the award for worst customer service.

Please do a better job in regards to cust service. I brought an elderly friend to this location to help her straighten out her acct. Long story short..the asst branch Mngr was unaccommodating, not helpful and borderline rude. I had to provide an alternative course of action for my friend to access her money. That isn't my job Golden 1! That's why you have an assist branch manager, right? Had I not been there to advocate for her she would not have been able to gain access to her funds. Is this how you treat "members"? For that type of experience she might as well move her account to a bank! At least then she would have nationwide branch access. Do better by your members Golden1!

Never open when ingo there I hate there hours but they are always nice when it is open.

I already know better not to do business with these guys. They are so slow you will feel like DMV is fast. I was here to help a friend with translation. Was here before appointment time and 45 mins past our time. No one has even approached to help us out. Crazy!

I get it’s the only one in the area but it’s the same in Sacramento, They are few and far between, after saying that this one in YC is actually one of the best I’ve used in a long while! The lines are no longer than any other bank and the employees have never been more than helpful, kind and hard workers!!

The banker here doesn't seem like she wants to help me at all there was another banker that was helping from a Sacramento branch but after he left I got stuck with Megan made an appointment to come in sat there for 15 minutes while she completely ignored me helping someone else if you weren't going to have time why make the appointment? Or at least have the decency to take a second to tell me to come back later. And the worst part of it all they already ran my credit so I'm stuck with the service that they provide until I get my loan worked out.

The rep was totally rude, racist and sarcastic. I did not enjoy my experience there. I will drive the extra mile for better service.

I always notice the long lines here, combined with bank associates convened together in the far corner cubicle, somehow not aware that patrons are stuck in line?

She is the best. She was very polite and respectful she answered all my questions. She said all you need is 1 dollar to put in a savings account and whatever you wish to put in a checkings;so that the checking account is free.Present time 2017 not the best experience with the bank tellers, they dont have the best attitude and are very slow.

Took 30 minutes to get seen and they had 3 people standing around doing nothing. I don’t know about everyone else but my time is worth money