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Goodwill Stores

  1. Painesville
  2. Mentor Store

Reviews, get directions and information for Goodwill Stores

Goodwill Stores
"Your local Goodwill has been serving the Northeast Ohio community for more than 100 years. The local network of 23 stores helps to support a wide array of community services and outreach. Employment programs for people with disabilities, family strengthening services and even rape crisis programs are all supported by donations and sales at your Goodwill stores."
Address: 676 Mentor Ave, Painesville 44077
Phone: (440) 867-2716
State: OH
City: Painesville
Street Number: 676 Mentor Ave
Zip Code: 44077-2514
categories: thrift & consignment store, discount store


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Reviews
We donate multiple times to this store. Today 4/5/23 2:00 we pulled up and the young lady with short hair and glasses was so rude.I realize that some of these workers have disabilities but they should not work with the public if they cannot be nice. A thank you for your donation would have probably ended it better but no. You need to have young people who can work with the public. Just having a body is not acceptable.
I’ve been to this store a few times and normally it is fine, but today was not good at all. My friend and I were waiting in line to be checked out and my friend picked up a toy monkey by the checkout shelf that clapped its hands together and clicked the button a few times. It was adorable and we spoke about buying it for my child, when the rude cashier started commenting on her needing to buy the child’s toy because she was going to break it. She just got worse from there including her talking down to us because we shouldn’t touch anything we won’t buy. She called us bad customers and was snotty the whole transaction. The other cashier kept telling us she was sorry for her attitude. It was the most despicable attitude I have seen from someone working customer service. Especially since she targeted us and clearly wanted to make us uncomfortable.
Was cleaning out Estate. Yes they took everything I was dropping off. It ended there. The girl at the drop off line never said a word to me until the end. I asked "Do you take this?" I just git a nod and no actual words. This went on for 5 boxes. When it came to the heavy stuff, I was never asked if I needed help, nor did she go and get help for me to unload. I should not have to ask when donating something, it should be a given, so I did it myself.
Staff is great here. The first experience here was very nice and welcoming! Very clean, neat, and organized. Nothing like a place of business where things are organized making the shopping experience a delight! This being my fourth visit everyone still gives excellent customer service. Cashiers are friendly and the employees that help unload at the back. Greatly appreciative of your wonderful help and grace getting my shelf in my truck. Today was a very good day to find exactly what I needed. It' s not everyday I walk into an establishment and find exactly what's been set out on the floor. Came across a nice vanity mirror and wooden shelf for future products. Thanks again. Appreciate your business. Keep up the great work!
This is my favorite Goodwill! It always has a huge selection, everyday there's 1 color on sale, their dressing rooms are really nice & the Goodwill points program lets you earn free merchandise! Love!
Got a brand new dress with tags still on it $6 brand new nike shorts!! And some hair tools. Sweet. I love thrifting! The Kent coat for my daughter as she loves Kent State!
This is one of the worst Goodwill stores I’ve ever been to in Ohio. High prices, goods are often damaged or shabby beyond repair. I thrift often and don’t expect pristine conditions, but many of the items aren’t salvageable. I never find anything worth purchasing… it’s like a bad garage sale where the person thinks their junk is worth more than it actually is.
Used to shop here all the time. The prices are outrageous now. 10-15 for jeans no matter the brand. This is used clothing. Calm down
They do not know how to honor their customers. Management should be more aware of their customers needs and wants. Also isn't the customer always right ? I work in retail myself. They have no clue what they are doing let alone how to handle THE CUSTOMERS NEEDS. PERIOD. Hopefully they hire new management ASAP !
I went on a Tuesday and the clothing selection was ok. Staff was kind and they were on top of things. They were constantly putting the unwanted items from the dressing rooms back on the racks and were putting new stuff out from the back the whole time I was there which was from about 2pm-4pm maybe Wednesdays are better days to go with the newer stuff out. They seemed busy but the staff definitely stayed on top of things. I will definitely be back! A little high with the prices but that just means you really gotta value what you buy and decide if its worth the price.
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