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Reviews, get directions and information for Gordon Electric Supply

Gordon Electric Supply

About

Gordon Electric Supply is a full line electrical distributor offering online sales of electrical supplies, lighting and data communication products.

Description

Gordon Electric Supply is a premier distributor of electrical supplies and energy- efficient products, far out-pacing the industry in growth and innovative marketing. We have been recognized 6 times in recent years as the Distributor of the Year by IMARK, the industry’s #1 marketing and buying group. As a family-owned business for over 60 years, we pride ourselves on creating value for our customers. We are a people-centered company where teamwork is essential, and team members are encouraged to develop their talents and make a difference. Reliability and integrity are keys to our success.
Gordon is a factory-authorized, premier Square D distributor. We sell lighting, electrical power distribution equipment, and miscellaneous electrical supplies through our warehouse locations and online. Other key lines we carry include: Sylvania, Hubbell, Acuity/ Lithonia, Leviton, Pass & Seymour, Ideal, Klein, Thomas & Betts, Appleton, OZ Gedney, Southwire, and Bridgeport.

As a Woman-Owned Business Enterprise, we are certified by the State of Illinois and State of Indiana, as well as the nationwide Women’s Business Enterprise National Council (WBENC).



"Gordon Electric Supply is a premier distributor of electrical supplies and energy- efficient products, far out-pacing the industry in growth and innovative marketing. We have been recognized 6 times in recent years as the Distributor of the Year by IMARK, the industry’s #1 marketing and buying group. As a family-owned business for over 65 years, we pride ourselves on creating value for our customers. We are a people-centered company where teamwork is essential, and team members are encouraged to develop their talents and make a difference.Reliability and integrity are keys to our success."
Address: 1290 N Hobbie Ave, Kankakee 60901
Phone: (800) 892-1866
Email: moc.celenodrog@ecivresremotsuc
Parking: Lot
State: IL
City: Kankakee
Street Number: 1290 N Hobbie Ave
Zip Code: 60901
categories: commercial & industrial equipment supplier, wholesale & supply store, lighting store


Opening Hours

Monday: 07:00 - 16:30
Tuesday: 07:00 - 16:30
Wednesday: 07:00 - 16:30
Thursday: 07:00 - 16:30
Friday: 07:00 - 16:30
Saturday: 08:00 - 12:00

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Reviews
Absolutely horrible business model - we placed an order for a part to fill a client's order of ours. 1 week later, I contact GES to see what's going on and they cancelled the order saying they couldn't get the part in. Is there not a simple check for inventory when the order is placed? We waited a week to find this out now we don't have that time to find a replacement! Unfriendly customer service rep Catt was the cherry on top.
Ordered 6 replacement chandelier shades which were out of stock everywhere. Price was reasonable, shipping was fair. The entire online ordering process was smooth and the product was exactly what I wanted. Shades were packed with care and none arrived damaged. The transformation from my dated tulip shades to this style is amazing. Looks great!
Pros: Gordon has a large selection on their website. Cons: They do a very poor job communicate delays or availability of products. On past orders that were "in stock" I waited 6 months for delivery. Today I called in and spoke with sales needing a solution. I found out the entire section of the industry was 1 year out. When asked if i needed I said "yes, do you have any other ideas on how to solve this problem" I received a no and then they hung up on me. I know it is hard to be a supplier right now but that is no excuse to be rude and hang up on people who are mid-sentence.
Terrible place to work and shop. Don't expect an honest answer on where your order is. Don't be mad at the employees that actually tell the truth about lead times and such; they're actively risking their jobs to treat you right. Be mad at the management
Very nice customer service representatives. The website tricked me into believing I would get an item a lot sooner than the actual date it was expected to be shipped.
completed online form twice for quote and 40 breakers....1st form was over a month ago, 2nd form was 3 weeks ago...NO RESPONSE! Called customer service week after 2nd request and was told the dept responsible was a couple days behind, should have the quote the next day, that was over 2 weeks ago! If their fulfillment and shipping are anything like the experience to get a quote, I would find another supplier. My project was on hold for 3 weeks waiting on this company for nothing!
Ordered $600+ worth of lights. Website states "Orders over $200 ship next day". I even paid for 2-day expedited shipping. 3 business days later and customer service says the sales team is still reviewing. Shop elsewhere.
Ordered more than a month ago, I replied to initial confirmation email. No response. That should've been a red flag for me. Haven't gotten a tracking number or my materials. Disappointed as I need this week. *May 17th update; I finally received a general email that order placed on March 24th will possibly be shipped on May 26th, we'll see how that goes. Thx for the response Mr owner! Email; ionelco
Ordered heaters from this place. They took 4 months to arrive. One came damaged. They still charged me overnight shipping. Gordon Electric were trying to charge me the shipping & restocking fee for the damaged heater. Around $200 for a $350 heater.
Do not order anything online from them and expect your order to come in the time the estimated shipping time says it will. 5-7 business days estimated shipping times…WRONG! Try 6-7 weeks. And I still don’t have it and they only have an estimate as to when it will ship. Never again
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