If I could rate this place a zero, I would. My dad passed unexpectedly while being on the road as a truck driver and the experience getting him home through Grandberry was horrific. Beverly Grandberry was extremely unprofessional and blamed my grieving mother for all the miscommunication. When my dads flight landed, Aaron from Grandberry did NOT go pick him up. So my deceased father stayed at the airport overnight, yet Aaron told my mom he would pick him up upon his 6pm arrival. We switched our services to William C. Harris whom I would highly recommend.
My Grandmother, Father and several relatives and family friends have been entrusted to Granberry Mortuary. The highest respect and dignity was shown to my family. I highly recommend there services.
My experience was HORRIBLE! My Fathers casket had scratches all on it that the failed to repair or replace prior to his services. We specifically asked & had it in writing, please DO NOT to cut his beard and the cut it all off... The grand finale was when Ms Beverly came in their chapel yelling at our family right in front of my fathers grieving grandchildren. No one was ignorant or out of control. My wife and I tried to calm her down in the hall way to NO AVAIL! Some of the staff apologized but the owner was too arrogant to apologize. The only thing positive I can say about this place is ArchBishop West who is the epitome of compassion and professionalism. Mr Jason was an amazing help as well. If your looking for a funeral home I wouldn’t suggest you let them take care of your dog.
I went to a cousin funeral. And my cousin looked very nice. But I had to pass up doors and walk around to the front side door to enter. Also I was in the back room and I could not hear or see the funeral. There needs to be a tv and a speaker in the back room. There was a tv across the hall but not in the back room. The staff was kind and well dressed and at your call if you asked a question or needed something.
Professional and compassionate services for my family during our times of bereavement. We have always been treated very well with patience, guidance and empathy for our funeral and cremation needs. Thanks so much Granberry staff for making the arrangements easy. You are appreciated!
This funeral home is very manipulative and takes advantage of greiving families. My mother and I have never planned a furneral. We asked for a qoute over the phone and was told that we had to come in, they don't do qoutes over the phone. Not sure of what we needed we brought in all my decease relative personal infomation. One of the personal pieces of information was an old insurance policy. My mother and I did not think the insurance policy was active, but the furneral home said they will verify for us. A male staff employee took the insurance policy to verify if it was active. The same male employee came back and said the insurance policy was active.Then we sat with an older female staff employee. The female staff employee tried to trick us into purchasing an expensive casket 1800 dollars alone and doing many unnecessary things. We went home home and called on the same insurance policy and found out it was an inactive policy. Luckily my mom and I did not have our love one body moved. We did get my love one buried but not with this funeral home, because of the trickery and witch craft they tried to pull. Do not waste your time.
Top notch service from beginning to end. Ms. Beverly Granberry was professional and helpful beyond measurement. They provide top notch service at an affordable price. My grandfather looked as if he was sleeping or if no cosmetics were used as i requested. Though this was not a pleasant experience, I definitely would use Granberry Mortuary again in my time of need. His service looked expensive but was very reasonable. Thanks again for all you did for the Mays family!
I work at another funeral home in St. Louis and we had a pick up today at Granberry Mortuary and as pulling up to the funeral home we called to see where to go and nobody would answer the phone. And in the house next door a man was yelling can i help you, come back Monday, she"s not in so me and my coworker got back in the truck and a man came out of the funeral home and asked could he help us? so we told the man we were for a pick up he respondent Yeah just back your truck into the loading dock and that"s what we did and when we got out the truck the owner Ms. Beverly came and told us we wouldn't be able to get the love one until Monday becuse nobody called and told her we was coming and then she slamed the door in our face. very unprofessional i would never send my loved one to GRNBERRY MORTUARY.
Yesterday my Great Aunt's funeral was held at Granberry Mortuary. I went with my aunt who has MS muscular sclerosis. She walks on a walker. I parked her car right next to the entrance where there were about 5 steps that she was fine walking up and down she likes to do as much as she can while she can. When the funeral was over a few of the staff there asked that she walk around to the front where it was handicap accessible but she explained my car is closer to this exit and I would like to walk out this way. The staff understood, told her to be careful and let her walk. The owner then came and insisted that she turn around and walk all the way to the from of the mortuary after she had already made it 90% of the way to the car. She explained my car is right here I'm fine. He then got upset and told her "Well don't fall in my mortuary" He looked at me as I was assisting her and said "She needs to go out of the front" I told him I had already asked her and she was fine. Our car is literally parked at the end of the steps. He then said rudely, "You make sure this woman don't fall walking down my steps." As if I wasn't helping her already. I told him there was no need to be rude there were four of us at the door with her. He says while pointing in my face. "You make sure she don't fall like I said GOOD BYE." I asked him why are you so rude and pressed. Don't you have Insurence for things like that. "YEAH I GOT INSURENCE BUT SHE AINT ABOUT TO SUE ME. I ALREADY TOLD YOU DON'T GO THIS WAY AND I BET MY LAWYERS ARE BETTER THAN YOURS. NOW GET ON OUT MY BUILDING AND MAKE SURE THIS WOMAN DON'T FALL ON MY PROPERTY. I explained to him that services were paid for by my grieving family and that he should have a little more compassion seeing as though this is a funeral of a family member. So he asked me "DID YOU PAY FOR IT? NO YOU DID NOT SO GOOD BYE." My father's funeral was held at there so I was pissed because I have personally paid for services at this funeral home. By this time I asked him to leave us alone and let us leave in peace. "I DONT HAVE TO LEAVE NO WHERE THIS IS MY FUNERAL HOME. YOU JUST HURRY UP AND GET OUT." This man followed us all the way to our car and continued to argue and agitate us despite us grieving. He is the rudest funeral home owner I have ever witnessed in my life. PLEASE DO NOT LET THIS MAN PUT YOU FAMILY TO REST! I would never ever have another family members service there. There was no air, we were rushed out and the owner was so rude and insensitive to our circumstances. REPOST PLEASE!
The Granberry's and Staff is wonderful people. They lay my king to rest like a king. I appreciate everything they did for me and my family. I use there services again and I recommend them highly. Very professional. Thank you all so very much. Mrs.Stephanie Y. Holliman
