Great American Hotel Group, Inc. (GRAM) is an almost thirty year old hotel management, operating and development company based in Dover, NH.
Great American Hotel Group, Inc. (GRAM) is an almost thirty-year-old hotel management, operating and development company based in Dover, NH.
Our company operates/has operated hotels under all the major brand flags including Holiday Inn, Best Western, Crowne Plaza, Courtyard by Marriott, Fairfield Inn by Marriott, Sheraton, Four Points by Sheraton, Hampton Inn, Hilton Garden Inn, Homewood Suites, Days Inn, Ramada Inn, Radisson, Howard Johnson, Quality Inn, EconoLodge, Clarion, Comfort, Sleep Inn, Amerihost Inn, Wingate and Wyndham, as well as many independent resorts and properties.
The company operates hotels for third party investors and lenders, and is actively pursuing additional acquisitions, new construction, and management contracts. GRAM has operated numerous lender-owned hotels over the last ten years for such companies as Heller Financial, Fairfield Financial, Associated Bank, LNR, GE Capital, Mesirow Financial, Bank of America, US Bank, Bank of the West, Fifth Third Bank, Wells Fargo Bank, Bank One, the former ITT Real Estate and others. Additionally, the company has served, or is currently serving, as receiver on some of its portfolio.
The company's success is a result of a tradition of excellent customer service, coordinated sales efforts, centralized purchasing, meticulous product quality, unequaled associate loyalty, established on-going relations with franchisors and satisfied owner associations.
From the moment company began, our vision of the organization has been that we become a team of people cohesively working together to provide the highest quality of service for our valued guests and clients. Our success is dependent upon our associates being able to consistently deliver these services and products the first time, every time. To that end, we strive to hire the brightest, most talented people who will work together in achieving our common goals of being the most responsive company with which you will do business.
We believe in a “team effort” approach to quality guest services. Every associate is expected to his/her job to the best of his/her ability and to the high standards we have set for our organization. With the support we give each other and the excitement and enthusiasm we generate together, excellence is within our collective reach. We aim to do it right the first time.
Experience has shown us that this “team” approach is successful and has worked for the company. Every associate is encouraged and expected to accept this “team” philosophy as this is a vital part of our overall performance and success.
The company has been successful in the past, is successful today and strives to continue its success in the future. We are constantly expanding and growing in new areas, accepting new challenges, being progressive, staying abreast of industry trends and focusing on education. Our philosophy is one of continuous improvement of our services to our guests and clients. Each team member constantly strives to do the small things right by getting back to the basics.
In pursuit of excellence in guest and client services, the goals are as follows:
1. To provide the first class services required to meet and exceed the expectations of our guests and clients.
2. To maintain the growth pattern needed to meet financial requirements and provide a reasonable profit.
3. To create an atmosphere for our associates to achieve personal and professional goals in a clean, pleasant, productive and safe work environment.
If at any time, our service does not meet and exceed our own, our client’s or our guests’ expectations and standards, we look first to our associates to help us correct the problem. We realize that our associates are the “front line” of service to our guests, as well as our clients and are, therefore many times in a position to make suggestions to improve our services. Associate input is vital to our continued success, as is their commitment to quality guest and client services. It is our practice to treat each associate with the dignity and respect they deserve. We encourage them to take ownership and responsibility for providing complete, accurate and professional products and service each and every time to all of our guests and clients.
For associates who accept the challenge of providing the highest quality guest services and work with us to achieve our goals, we strive to provide competitive salaries, good working conditions and benefits, recognition of exceptional performance and an opportunity for growth and advancement.
Our success begins with selecting the right individuals, providing them with good orientation and follow up training on a regular basis. Job guidance combined with a safe and open working environment helps assure we all succeed.
Hotel Management, Hotel Operations, Hotel Development, Office Park Operations, Retail Facility Operations, Parking Garage Operations, Golf Course Management, Marina Management, Hotel Accounting Services, Lender Services, Sales & Marketing Services
