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Greater Hartford Women's Health Associates

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  2. West Hartford Doctor
  3. West Hartford Health
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Reviews, get directions and information for Greater Hartford Women's Health Associates

Greater Hartford Women's Health Associates

About

Greater Hartford Women's Health Associates is a Connecticut-based OB/GYN practice with locations in West Hartford, Hartford, Glastonbury and Enfield.

Description

Welcome to Greater Hartford Women's Health Associates, where you'll find knowledgeable and considerate health care professionals and staff dedicated to providing you with the highest level of quality care. Our group has its origin in three respected Hartford area obstetric and gynecology practices that came together to combine strengths, knowledge, skills and resources.

In 1999 through a partnership between Greater Hartford OB-GYN Group and Connecticut OB-GYN Associates, Greater Hartford Women’s Health Associates was formed. In 2009, a merger with West Hartford Obstetrics & Gynecology brought together two practices committed to providing seamless coverage to its collective patients. We are pleased to now offer exceptional care to women of all ages at four Hartford County locations.

Our Offices:
345 North Main St.
Suite 201
West Hartford, CT 06117

100 Retreat Ave
Suite 305
Hartford, CT 06106

704 Hebron Ave
Suite 202
Glastonbury, CT 06033

100 Hazard Ave
Suite 207
Enfield, CT 06082



"Welcome to Greater Hartford Women's Health Associates, where you'll find knowledgeable and considerate health care professionals and staff dedicated to providing you with the highest level of quality care. Our group has its origin in three respected Hartford area obstetric and gynecology practices that came together to combine strengths, knowledge, skills and resources."
Address: 345 North Main St. Suite 201, West Hartford 06117
Phone: (860) 561-7222
State: CT
City: West Hartford
Street Number: 345 North Main St. Suite 201
Zip Code: 06117
categories: women's health clinic, pregnancy care center, obstetrician-gynecologist (obgyn)


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 09:30 - 17:00
Friday: 08:00 - 17:00

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Reviews
If I didn’t adore my OB and all the providers/and clinical staff I would’ve found another office. As I myself am an assistant manager of patient access and front office staff, they may need a reeducation on appropriate practices and customer service. The company needs to recognize these individuals are the ones providing the first step to the patient experience whether it be over the phone or check in and that really sets the tone for the overall perception of the customer experience.
Absolutely love this practice. I had my first child at a younger age and actually interviewed multiple OBs and once I met Dr. Mccomber I knew she was the perfect fit. I've now been seeing this practice for 10 yrs and have never had a poor experience with any of the staff, all very professional, loving and compassionate people. I recommend Greater Hartford women's health and especially Dr Mccomber to every women I know.
Customer service is horrible! I called so many times because I needed to reschedule my appointment. I left messages and nobody called me back. I decided to call again and finally I spoke with someone. I was told that there are not available doctors in West Harthord and other locations in the next two weeks. Really? I was flexible any day any time except the day I had my previous appointment. I am very frustrated. I am pregnant, I have little baby at home I don't need this stress and I don't have time to call every day and leave messages because is pointless. Nobody is calling you back. Except when they need my money for payment.
I see Dr. Gianna Craig and hope to never leave this practice. She's quick and sweet and curious about her patients, and certainly the best gyno I've ever had. Before her, I had seen Dr. Michael Hemphill twice and found him to be dismissive. The front desk staff have always been cool to me and I've never had them cancel an appointment.
The office staff here are some of the actual worst people I have ever encountered. In one visit I was yelled at and told to have a seat and someone would help me. Twenty minutes later after listening to nonsense chatter between the nurses I asked if someone could help now assist me as I was waiting for an appointment. Lets be clear I was sitting directly in front of these women, the only person in the waiting room, and instead of an apology for the delay as one might expect, I was instead greeted with "you still need help?" Who else was supposed to help me? From there things only got worse. It seemed as if I had done something to offend this very angry woman. She cut me off when I attempted to answer her questions, was unable to answer any of mine and seemed irritated that I might have questions when scheduling a follow up procedure. She spoke down to me and was frankly rude and insulting at every opportunity. Immediately, following my appointment I called the office to cancel all future appointments. I will never subject myself to that negative atmosphere again. About a week later I called the office hoping beyond all hopes that I would talk to someone besides that wretched woman to no avail. She answered the phone and immediately acted put out. I asked for information on requesting my medical records. Rather than actually provide assistance I was told to go online to figure it out. Interestingly, the next day I got an email that my patient account with Women's Health had been deleted. I can only assume this was done by the office; however, considering it was my medical record I would expect to receive some warning or notice before my account was closed. Finally, despite calling the office and canceling all future appointments, subsequently calling and explaining I would need my records as I was transferring care and my patient account being closed, I received a no show bill several months later for the appt I canceled. Save yourself the insults and aggravation avoid this place. No provider is worth going through this type of hassel.
The doctors are ALL amazing very pleasant and they care about their patients I rate them a five but when it comes to management and staff this practice needs major improvement. The Google reviews speaks for itself :
Simply terrible. Like other reviewers have mentioned, I too had my longstanding appointment cancelled due to "unforseen circumstances." It had been on the calendar in March - had to reschedule due to COVID which I get so we moved it to July I put in for the time off of work and I get an EMAIL saying "my appointment was cancelled due to unforseen circumstances" several days prior. I tried to call my dr Dr. McCumber assistant THREE TIMES over two weeks asking what happened! She returned ONE of my calls - provided no explanation as to what happened left this on a voicemail and asked me to call back to schedule an appointment. It is impossible to get a live person on the phone at this office. I had to wait around on the new patient line on phone call #4 to talk to someone to reschedule this appointment. What a waste of my time! I asked to speak to the office manager and left her a message FOUR DAYS ago - no response. Can you imagine being the office manager, having a patient call you complaining that their medical care was delayed and just not calling back? These people are unethical at best. I like my Dr but they are a train wreck, Last year they were 45 min late for my appointment I arrived 15 min early like I was supposed to and part of the issue is that on the sign in sheet I can see that my dr has a 12:00, 12:15,12:30, and I am the 12:45. How can she do a physical in 15 min? So they are constantly backed up - have NO regard for my time, don't return phone calls, cancel appointments for no reason AND I had a billing problem where they double billed me for a visit that got sent to collections! These people should not be in the business of providing patient care.
I will not be returning to this practice. I had a couple of horrific experiences with greater Hartford womens health. The after hours staff are rude. Their bedside manner is awful. I felt as though my postpartum complications weren’t taken seriously. It took a week for them to call me back about an urgent matter. Most of the doctors at this practice are dismissive and impersonal.
I had an appointment scheduled a month in advance for 8:30am. I’m new to the area and was unsure of where their office was located, as it in a store front shopping plaza. I began calling at 8:20am as I’m outside driving around trying to locate the office. I called for at least 20 minutes and the phone recording states that their offices open at 9am and to leave a message. I finally find the office and after driving here for an urgent new patient visit, I was forced to reschedule because of their incorrect phone message. When I informed the receptionist that I had been calling to inform that I was going to be a few minutes late, all she said was “yeah… I’ll have to have you reschedule”. It is unfair to the patients who are in need of services but can’t connect with someone on the phone due to a clearly incorrect phone recording and now are forced to wait another month to be seen.
If I could rate this 0 I would. I called 5 different dates 8/17, 8/18, 8/20, 8/21, 9/2 - today and spoke to countless individuals regarding a letter or documentation of some sort indicating a surgery that occurred back in 2013. Unfortunately, I live over 300 miles away so to be present to pick them up is not a luxury I have. After 3 different calls, I was told 3 different times that a fax would be sent out to me. Never received a fax or any piece of information regarding my surgery and this is STILL in need as we speak. On one occasion, I was transferred to the office manager and received her voice-mail. It's been about 2 weeks and I still haven't heard from her. One of the other times I called, there was a note documented on my account stating they didn't fax anything because they never saw me. Dr. Hemphill performed my surgery and somehow I am unknown to their practice. Horrible in getting back to previous patients. Unless you are a current one, don't bother trying to get any of your records from them.
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