H-E-B plus! - Lytle

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About

Pharmacy available at this location.

Description

This local store page is not monitored by the H-E-B Digital Team and your comments and reviews may not reach the intended parties. We care about your feedback. If you would like to speak with someone please visit us on our corporate channel facebook.com/HEB or call our Customer Relations team at 800-432-3113. Thank you.

"No store does more than your nearby H-E-B plus! located at 19337 McDonald Street in Lytle, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood."

Address: 19337 McDonald Street, Lytle, Texas 78052

Phone: (830) 772-5021

Website

State: TX

City: Lytle

Street Number: 19337 McDonald Street

Zip Code: 78052

categories: grocery store

Opening Hours

Monday: 06:00 - 00:00
Tuesday: 06:00 - 00:00
Wednesday: 06:00 - 00:00
Thursday: 06:00 - 00:00
Friday: 06:00 - 00:00
Saturday: 06:00 - 00:00
Sunday: 06:00 - 00:00

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Reviews

Arthur was a huge blessing today! The cashier was running all my items and was checking out when I received a text from my husband asking me to pick up some items that of course were not in the cart. In my thinking out loud I figured I would pay, go the car and then come back into the store to pickup the additional items. Which meant I would have to get in line once again. Arthur told me that my cart could be saved and I could go and get my additional items. I was so thankful for that. I went and got my items and looked for the line I was in. Arthur flagged me to a register and Wes very kindly took care of checking me out. Both Arthur and Wes made sure my experience there was pleasant, quick and provided me outstanding customer service! Thank you for taking care of your customer. My stress level went down a few notches just because of their commitment in taking awesome care of their customers!

YOU ROCK BLAINE!! I’m always able to find everything, and if I don’t, there’s always nice employees to help. I want to give a shout out to Blaine, I was getting ready to get in line to check out, and he made it a point to ask me if I was ready, pointed me in the direction of a lane that had no customers nor line, and he was kind enough to put all my groceries on the counter for me. That’s an example of going above and beyond! And I really appreciate him for doing that, I can tell he’s an asset to your store. I love my H-E-B!

Not enough registers are open most of the time .They have more personal shoppers than cashier's.The amount of time spent on personal shopping could be more productive at the register

At this location you should look over your Spoiled Dates and Produce. Specially, in the tomato containers.and bags.  I’ve taken notice pre cut old  fruit being mixed into fresh fruit containers to sell. Not cool  that’s a sad Walmart standard.  As a suggestion “Management” needs to train or retrain the employees! I love H-E-B’s but this location needs to step it up. If it wasn’t  for the LOVE of  H-E-B’s then you wouldn’t know what to fix.  I also want to add this note for the Mangers of the Produce/Curbside Shopper Department the same day I seen  a garden spider in its HEB container, I was standing next to a mid age lady. That’s when a female employee with black hair and bad attitude literally pushes between the mid age lady and I. The mid age  lady was stunned with shock left her into a different state of mind. I consulted her to see if she was OK. I stated to the employee that was very rude and done by force. If you wanna look further into this, please  refer to your camera around before 3:00  or 4:00 in the p.m. on the lovely day of Juneteenth.  I would appreciate that you share this with the Corporate Department.

The new layout makes its feel like a regular gas station. The coolers been out and made the all the drinks hot. The foods uselly left out to long, so it burns or drys out, looks like there addeding a hot Mexican food to part of the store. Personally I look for a quick drink and snack when I go to a gas station and this one's already attached to a whataburger so I don't understand the logic with taking the worse parts of both business it's trying to be.

It doesn't matter if you submit a complaint, or be vocal as an advocate for their shoppers. Not asking for much. I've written the corporate office, I've it in , I advised the cashier, the shift manager. And they just seem to know, but don't care. And brush me off at the store as , "We'll see what we can do ?" And up to date, nothing has been done. My advice, was to make their express lane bi-lingual, reading that " ONLY  15 ITEMS OR LESS ". Because, not only I, but I've noticed their shoppers that follow and respect what the sign reads. But yet you'll see some shoppers. That disregard the sign. And just start unloading their basket full of groceries onto the conveyor belt counter. With NO remorse, Much less respect for other compliant shoppers. Either, they can't read, because the sign is only in English. Or think they can get away with it. And I've seen how people reacted to that. And have overheard some comments made. But since the shoppers don't understand English , it just goes over their heads. And the customer remains agitated. Same thing, out in the reserved Handicap parking spaces. People just park their because it's an open space, and it closest to the door entrance. It needs to be written in Spanish letters, so people can read it , and understand. Let's face we have many new faces. That just need a little bit of guidance. That's All. I am just tired of seeing this happen time and time again. When I go shopping. "Nuff said ! " Hopefully, now they'll understand. Now that I've made it a public notice. And I'm more than sure , it's not only happening here.  In reference to your reply , I've already done that, and/plus sent I'm going a written request. To NO Avail ! This problem didn't just arise yesterday nor today. I've advised a gentleman, with dyed hair I believe he is a front end manager once, twice first time he brushed me off saying he'd advise his manager. Then the second time he advise me to call corporate. So, after this public notice. I can't take it any further than this. So, I'm done complaining.  6/12/2023 Good afternoon, I went in this morning at about 6:15 for a few items, did my walking thru different departments. And the only smiling face that I saw Miranda in the Produce department. Of all the employees working this morning, Miranda was the only one that knowledged me with a friendly smile and said " Good morning ! " Other ppl in there working looked stressed, and I saw one young lady that seem as if she had a rough weekend. And / or didn't get any sleep, or woke up late. Her hair was all messed up, dressed in gray sweats, she was not a Happy camper at work. She was working pulling grocery orders.  Other departments were getting ready for the day. Grocery stockers were really busy finishing up. Doing their jobs. The bakery Dept. The crew was looking busy, stocking. I noticed the meat mkt. Dept. Early morning stockers, were brainstorming in their dept. I was impressed by their hard work being done , but as a past HEB Store employee myself, I know for a fact, how important it was to acknowledge your customers with a Smile  and  making  them feel welcomed.  Or addressing them with a Good morning  comment etc... Unless  the company has lowered it's customer service standards ?  Which I highly doubt. I now know, that going there in the opening hr. Is not a good idea. I know for a fact there was hardly any customers there. Especially when you walk up to the front end, to check out and there's nobody checking out , no people in line to check out. I made it a point to get that friendly produce dept. Worker's name, and let her rest assured, that I only needed it for nothing on my early morning store visit. Kudos to her ! Keep up the Great job ! It made me feel welcomed , instead of like , " what are you doing here ? " Come on H.E.B.  pardners ! They need to realize that just because it's the only grocery store in the area, doesn't mean they have to lower their customer service standards. I was completely astonished !

They need to turn the ac down for customers and workers. ITS HOT   in there. They also need to have fresh fruit and vegetables it goes bad within one day.

I love this HEB. I always check out the garden section in the front before going in, it's so beautiful. We bought a house in Von Ormy so we're kinda in the "dead zone" when it comes to grocery stores. This HEB is well worth the drive. It's clean, well stocked, & it honestly hasn't been that busy when I've gone noonish, evenings & weekends  Their curbside is a little small & their weight time is comparable to most busier stores I don't think this HEB anticipated how popular it was going to be. Their partners are friendly & you can tell they take pride in that store.  The only downside I can think of is HEB hasn't announced when they're going to build one closer to where I live.  Until then, I'll happily keep coming here.

You come out of work after long hot day you deside to stop at heb cause you need some stuff you get it and you don't got bagers but you got 4 freaking managers standing around and if that's not bad you got 1 costumer service employee with a line back up three lanes but again you have 4 managers stand laughing doing nothing get rid of three and you can get there bag guys and two more customer service employee.

Given today's America, where I live the choice of large grocery stores is limited to two. Or, you can travel into San Antonio, fight the traffic and the crowds and there some other national chains. The HEB in Lytle is the only one in the area, the next closest is at least 20 miles away in San Antonio or Hondo. HEB has a good supply of most anything you need and at reasonable prices. Unlike the "other competitor", they have plenty of people at the checkout. I am sure most people who live or work in and around south Texas are very familiar with HEB and therefore I would be preaching to the choir. But for those new to the area or just passing thru, HEB is nice, they have alot of items and their own branded merchandise. HEB is our own home town grocery store.

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