Halloween City

I am not the type of person to write a negative review but I had so much trouble with my balloon order I wanted to share my experience. I came into the store a week ago tomorrow to set an order for pick up for last night. I picked out my balloons and paid extra for them to put a solution in my confetti balloons for them to last at least 24 hours prior to my event. I went yesterday night to pick up my balloons the day before my event at 6 PM. I was in and out picking up my balloons until I walked outside and my big balloon popped. I walked back in and was upset to find out the balloon I chose was out of stock. The lady helping me told me I can pick any other balloon and she would not charge me the difference. I double checked with the lady to make sure my confetti balloons would last for my event tomorrow 11-3 and she assured me that since I had the solution in them they would last 24+ hours from pick up. She told me to just not leave them in my car, which I did not. I woke up this morning to my confetti balloons on the ground and not floating in the air. Pick up was 6 PM last night and I got up at 7 AM this morning and saw them like this picture 1. Thankfully the big balloon lasted and I had time to spare to run there before my event. I was very frustrated to find out that I paid extra for them to not float and also that I had to go back yet again the morning of my event which I wanted to avoid in the first place. I was able to run there before hand but my blue confetti balloons were out of stock. I was able to find the lady that helped me the day before and she found silver confetti balloons and just added blue confetti into them. I got a refund on the solution and balloons which I was happy about. I got to my event and started to decorate my balloons and 5 minutes after I hung up the one it started to slowly drop towards the ground picture 3. An hour into the event the same balloon deflated picture 2. Although I did get a refund for the balloons, it was very frustrating having to go back and forth due to my balloons not lasting/deflating. Thankfully the staff was helpful but I am very reluctant to buy balloons from here again.

I found more than what I wanted for retirement and birthday for kid this time.. adding to my dad 60th birthday last year ... which I brought 2 years ago.. z This time had a bit of time to go around and choose some decos too,,, I liked the Guinness, St Patrick day stuff.. that reminds me I’m from That country... with many Easter stuff and Chinese New Year... many more characters for boys like Spider-Man Superman Avengers toy story... and girls like — peppa pig, frozen , baby shark, and many many.. might edit soon The helium balloons .. I’ll add the stuff I brought for retirement .. I’ve written this review for you and the consumer. This helps bringing relevant information to the attention of the business in focus. If you’ve found this review to be helpful/ relevant in any perspective, please help me selecting the thumbs up ‘’ icon.

I was fortunate enough to find what I needed, however the customer service is very slow. I waited on line to make the purchase almost for 15 minutes before someone came to the front register to accept payment. From being the only one on the line to a line of 9 people waiting behind me indicates a lack of urgency on the part of the employees to perform their tasks. The management of this store should really put their house in order. Your merchandise is not unique, proprietary, nor difficult to find.

Balloon headquarters of Wayne NJ….No joke - this place is the place you wanna go for any type of party balloon / decorations you need.

I like this place, they have everything needed for parties. They have unique balloons shapes. Friendly staff, but little bit expensive.

Perfect place to go for a party no doubt everything you need they have

Nick from the Wayne, NJ store was so helpful. He deserves a shout out!

Excellent service and great for the kids

I go a lot here is the closet one to my house. I can’t complain at all about this place.

They seem to have a better supply of Halloween items than any other store that I've been to recently. I have noticed that the seasonal Halloween store did not open this year in my area. I would think if you're looking for Halloween supplies costumes and decorations this would be the place to look.