Happiness Is Pets Lombard

We bought our mini goldendoodle here over a year ago. First I just want to say he is the sweetest, happiest, most friendly and loving puppy in the entire world. I love him with my whole heart. That being said, he has has many many health issues. I don’t know if that’s a breeder issue or a doodle issue but just thought I would put that out there. Giving 4 stars because sometimes I do feel the 3,200 price tag was a bit much. But he is so sweet and so amazing it has all been worth it. I am still torn on pet stores in general. Their website showcases the breeders they use, which look lovely and safe. So I hope that’s true. But no matter the case, my puppy Charlie that we got here was awesome. Check out went very smooth and we took him home that day. He’s about 1.5 years old now. :

I was appalled, hurt and confused by the treatment I recieved by the super rude arrogant sales woman here considering I have purchased 2 of my dogs here moons ago. I arrived with my 2 grand children ages 3 and 6 the place was empty except for 2 women that were together looking at dogs. We were hoping to be able to purchase a pup for my grandchildren except the lady said that because of covid that there was not going to be any petting or showing of the dogs. "I said to her but the places is empty." as you can see by my photos which I took today. She said Oh but it will be very busy in 20 minutes. We left broken hearted. I'm believing the reason why she did not wish to give us the proper customer service that we are entitled to as a customer was because of my 2 grandchildren seeing how gregarious they were maybe she took offense to that. She did us a favor as their dogs are way overpriced at this time ranging from $3500 to almost 5000 for a dog that you could adopt or get from a breeder for half the price or less. As we were driving away I decided to park my car in front of the shop and take a peek inside and there were the two women in a stall with a puppy. Shame on them. I will never step a foot in there or recommend this shop to anyone... Go to a breeder or to an adoption agency. Even though these poor pups need rescuing from this horrid place. According to the report, Certificates of Veterinary Inspection indicate that Chicagoland stores in the Happiness Is Pets chain bought puppies from numerous puppy mills across the Midwest, including breeders in Missouri, Iowa and Indiana.Dec 11, 2012

Over the last year, I have purchased 2 dogs from Happiness is Pets in Lombard. Toy Poodle 1yr and a Shih Poo7mos. Both experiences were great and both of my dogs are healthy with no problems to report. I read some of the negative reviews, which I never experienced in the few times I have been to the store. I tried going through the shelters before actually buying my pups. I always got the run around with the shelters, when trying to adopt. It was always not a fit. This process was less stressful and I'm happy with my choice.

I found my maltese here when she was 3 months old..she is now 2yrs old and the love of my life! Very happy and healthy and crazy in a good way..meet Remi everyone!!

Got my poodles and yorkie from Happiness and I got my sisters Shih Tzu from here too. This is by far the best pet store I’ve ever gone to and the only one we trust. The stores are really clean and the puppies all look healthy and well. They also provide you with breeders information so you know where they’re coming from. By far only great experiences here.

How could you not buy a puppy here?? They're so cute!! We've had our dog for a week and he's been an absolute charm :

We brought our sweet shihtzu puppy home a couple weeks ago and we just love him. Michelle was so helpful while we were undecided. Even suggesting coming back the next day with our older dog to make sure they got along. No pressure at all and she let them run around the shop until we felt comfortable. Our pup ended up having a small tummy issue a few days later, no big deal, but when I called the shop I was advised to take him to one of their vets and they took care of the bill. I would recommend this pet shop to anyone looking for a new addition to their family. It has the feel of a small family run business. Thank you to Michelle and her staff. I found them to be honest and caring...never did we feel they just wanted to make a sale.

***UPDATE**** My puppy had a hard time transitioning home and lost his appetite/couldn’t keep any food down. I went to the vet Happiness is Pets recommended and there he was given fluids, prescription wet food and a calorie supplement. I spoke again with Sarah and because of their 30 day policy they agreed to cover the medical expenses. I received a response within 1 business day and got confirmation that a check had been mailed a day or so later. Again this place was very professional and kind. 10/10 would recommend because other than that change of environment my puppy is perfectly healthy! ____________________________________________ My experience with Happiness is Pets in Lombard was wonderful. I dealt with Sarah from the first phone call to the day I finally picked up my cockapoo pup. Sarah is fantastic! Very knowledgeable, friendly and helpful. She answered all my questions when I was financing the loan and gave me tips on how to take care of my puppy at home. I would recommend this place to anyone looking for a happy, healthy dog.

I am definitely wary of puppy stores I went there last week to inquire about a puppy. Location was clean! Puppies seemed to be taken care of and well fed and happy, the workers were busy cleaning, and the girl on the counter was informative assisting me with all my questions. Did not walk out with a puppy but will be going in again to see if they have the one I’m looking for

This puppy shop was very expensive in rude, the puppies looked so sad. besides the price I was willing to spend the money, but when I asked a worker can I hold a puppy she responded “do you just want to play with it or are you buying it”. however, it was another couple that was holding a dog in I asked were they purchasing and she start to stutter saying she not sure.