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Reviews, get directions and information for Harbor–UCLA Medical Center

Harbor–UCLA Medical Center

Description

Harbor–UCLA Medical Center is a 570-bed public teaching hospital located at 1000 West Carson Street in Torrance, California within Los Angeles County, United States. Harbor–UCLA Medical Center is funded by the County of Los Angeles, and serves as the Level I Trauma Center for the South Bay area.Mission statement"The mission of Harbor-UCLA Medical Center is to provide high quality, cost-effective, patient-centered care through leadership in medical practice, education, and research. Services are provided through an integrated health care system to residents of Los Angeles County regardless of ability to pay."HistoryA medical facility was originally opened on the site in 1943 as the U.S. Army's Port of Embarkation Hospital, which was a receiving point for the wounded returned from the Pacific theater during World War II. Situated on a tract of, it had an administration building and a large number of barracks wards arranged under the cottage system.In February 1946, the county purchased the facility from the Federal Government in order to decentralize the activities of the Los Angeles County General Hospital, one of the largest institutions of its kind in the world, and founded a branch hospital to serve the Harbor and Long Beach.

Address: West Carson 90502
Phone: (310) 222-2345
Parking: Lot, Street
State: CA
City: West Carson
Zip Code: 90502
categories: medical research center, doctor, hospital


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Reviews
Been waiting 10 hours in a roach infested hospital and the nurse just told me the longest wait time is 14 hours! I arrived at 3pm and it’s almost 2am I’m highly annoyed because first they said there wasn’t enough beds but when I walked through the hallways I saw a few open beds/ no hallway beds were taken either so I asked the charge nurse why is that? She responded with there’s not enough nurses to care for the patients. I’m watching the staff start and end their shifts meanwhile I’m still waiting and no one cares. I will never come back to this hospital ever again! Customer service is terrible and the wait is too long!
I almost never write reviews about places, but I feel like others need to know how terribly horrific this experience was. Two weeks ago I had a negative reaction to the meds from Urgent Care and was encouraged to go to the ER. Harbor was apparently one of the only hospitals within local distance in my “network” through my insurance. The meds I had taken woke me up from a nap & felt like someone was ripping my insides apart over and over again. I was hunched over, screaming and crying and was inconsolable. Upon arrival to this ER at 5:30pm I was still in dire pain and could hardly speak to the receptionist. They told me they had checked me in and to have a seat. No eta of when I’d be seen and I’m left there with the worst pain ever. About an hour and a half later, I was called in to do general screening and examination. The DOCTORS there were all very kind. I was seen for a while, put into a room, no one coming to see me for 15-20 min and then hearing my name being called from another room and I replied “Yes, I’m in the room you put me in” I would just hear “come here!” like…are we at home? Why are you calling me like I need to do my chores? A nurse gave me a shot for inflammation and said to return to the larger waiting room. Where I met people who had been there since 10AM!!!! It was nearly 8:30 at this point and I was growing weary of how long until I actually got care. There was a poor older gentleman who was trying to get information about his medicine that was suddenly out that he had been taking for 25 years, and a woman in a wheelchair that claimed to had been struck by a bus door, and the receptionists and nurses were making a mockery out of and were publicly telling them to go away. I went up to ask if there was an eta and they said no. I asked what time range could it be, minutes, could it be hours? And they replied “yup, hours!” and I’m freaking out because what if this internal pain ruptured something and could have been incredibly serious? There was a lack of care, not saying that I was their top priority, but some clarity would have been really helpful. Another nurse looked at me and with the most condescending and sarcastic tone said “We’re a really busy ER, so it can be hours yes!” At that point I was so over it I would have rather just left. Luckily I was called back in around 9/9:15. To where I had to sit in a HALLWAY as my room, with small partitions separating me and the other patients who were also placed there. All of us sitting there, in the stark cold hallway, as other people passed by us, nurses, doctors, patients, and no one checked in on us or said anything. Finally about half an hour later the sweetest and most understanding doctor came to speak to me and notified me that he wanted to get some more blood work and I should get my results within the hour and be out of there not too long after. It took 30 min for them to find me to draw my blood, then it took two more hours for me to get my results. My phone was dead, and when it wasn’t there was no service in there so I couldn’t contact my mom, so I was left in the cold cold cold hallway and as the nurses and doctors that were taking care of me kept passing by me, no one said a word or gave an update. I finally pulled up an additional chair and tried to lay down as I figured I was going to be there for a while. The doctor finally came two hours later and told me my results and gave me my info about my prescription and said that the nurse would be with me in 5 min to discharge me and I could go home. Well…30 min pass by and no one comes around. At this point people who had come in before and after me already had left. I finally got my stuff and went to the front desk and asked to be discharged and they apologized and said I was supposed to be released AN HOUR AGO. I cannot believe the way this hospital works. I know our healthcare system is troubled, but this was like out of a psycho horror movie. NEVER AGAIN will I go there. Save yourself the trip and don’t go either!!!
Parking was crazy. Luckily someone left. Because they offer free valet parking, they park those cars behind occupied spots which leaves little to no room to go into the opposite spot. We came 30 minutes before appointment with Ophthalmology, now still waiting and it’s been an hr since appt time. Not sure what the hold up is. There’s been tons of people that comes in and out…
I came in with a badly broken wrist / arm , in TONS of pain I was yelling/screaming. I was seen almost immediately. Ended up getting surgery in 2 days. I am still going back here for follow ups and I can say that I was treated very fairly and well - all in all.
Emergency doctors and nurses were great. Hospital is a total different store third world service nobody knows what there doing worst communication, I don't know where they hire the nurses from but they need a lot more training and I mean a lot, I experience so much pain
If you have an actual emergency I do not recommend you come to this hospital. I waited over 9 hours trying to be seen. The staff isn’t very helpful or productive either. Don’t even waste your time.
Waiting over 9.5 hours even though the waiting room isn't crowded. Tests were done at 10 AM no results.. At 6 PM Staff is friendly, but offers no info unless you ask. We are aware of others who have been in the lobby for 15 hours. POOR service, not acceptable Please don't come here.
Im surprised there's so many bad reviews. I've been bringing all 4 of my kids for 9 years to their primarydoc here. My last baby was born at this hospital. All doctors and nurses have been outstanding answering all my concerns and getting them treated for emergency care.
Had an appointment here today and was asked to come early. I literally, stood in front of the receptionist for ultrasound, for 3min, and watched her play on her phone. We waited 45min to get the ultrasound done even though they asked us to come early. People were chatting in the hall with no reguard for the patients. The staff here does not care about the patients at all.
I wish I can give negative stars if I could. PLEASE DO NOT go to their primary care or the ER if possible. They are very rude and will not take your concerns seriously. They told me I had stomach ulcers, and then claim it is not serious and dismiss me. When I went to the ER with another issue because I started to vomit 5 times, they dismissed me and said that since I'm on my period, it's normal. I have NEVER vomited during my period before. They didn't test me or scan me for anything related to the vomiting. They just simply dismissed me. I have never felt so hurt and let down by people who is supposed to be there for your wellness and health.
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