HDCustom Guitar Supply is your source for guitars,basses,banjos,mandolins,& all of the parts & accessories that keep them sounding & looking great.
We are your go-to source for all things guitar, bass, banjo, and mandolin! Whether it's a new instrument or pickups, knobs, tuners, nuts & bolts, pickguards, bridges, etc, HDCustom has your needs covered.
You can view some of our inventory over at our eBay store by clicking on the website link.
Customer service is available during regular business hours, either through the eBay message system or by calling 715-682-3505.
Unless specified in the listing, we do use stock photos. Most photos are taken in-house, we would be happy to send you a picture of the exact item you are purchasing for any item that may vary slightly from the stock photo- Guitars, necks, tortoise pickguards, etc. Please contact us through the eBay message system or by calling 715-682-3505 during regular business hours and we will be more than happy to help you.
Shipping Information
Combined Shipping: We will gladly combine shipping on multiple items- please use the "request total from seller" function on the payment page or email us to request a total BEFORE submitting payment.
International Shipping: Please note that USPS does not track First Class or Priority Mail Flat Rate packages internationally- tracking by customs number varies by destination country. Priority Mail Express (formerly Express Mail) and Priority Mail packages (excluding flat-rate packaging) are the only trackable USPS international services. We reserve the right to require trackable shipping for any parcel valued at over $150USD
Customs Charges: International orders may incur additional fees. We can neither predict nor be responsible for any customs charges, import fees, VAT, local delivery charges, handling fees, or any other charges or fees above and beyond what is collected by the USPS for the package weight and service class selected. The application of any such fee or fees will vary by country, please consult your local customs office with any questions.
Payment Information:
Payment Policy: Please submit payment via PayPal within 3 days of purchase, unless other arrangements have been made. Please contact us immediately if you are unable to complete the sale. While we understand that circumstances can change, we use eBay’s Unpaid Item Assistant software. Once the program opens a case, we are not able to cancel the transaction.
Sales Tax: Per Wisconsin State Law, sales tax of 5.5% will be added to orders shipping to Wisconsin.
Information About Returning Your Purchase
We always hope you love the product(s) you ordered, but sometimes it does not work out the way you had intended. Please read our policy for returns below before purchase so you know about the process.
Return Policy: Returns are accepted within 14 days of delivery. Please contact us for return instructions. Exceptions to the 14 day policy will be considered on a case-by-case basis.
Return Shipping: Return shipping charges are the responsibility of the buyer, except in cases of item damage or mis-shipment.
Item Condition: Items must be returned in the same condition they were received, INCLUDING ALL ORIGINAL PACKAGING. Certain brands (Tonepros, Graphtech, etc.) cannot be removed from their packaging without destroying said packaging in the process. Please be absolutely certain you have ordered the correct part for your instrument BEFORE opening the package. Exact spec, if not already in the item listing, can easily be found online. If in doubt, please contact us, we’re here to help. Once this type of item is opened, it is no longer returnable.
