Reviews
I have the BEST OF THE BEST! Doctors ! Dr Le is one of the most knowledgeable Physicians , with the greatest professional bedside manner ! The Office staff is amazing! Kind and professional Even the pharmacy staff are so efficient with the medication needed for their patients! I truly have received such good medical care which I was in great need of Thank you so much!
I've been a patient here since 2014. In 2017 I had to change doctor's and I was given Dr. Cotton. March 2023, I was told that I couldn't continue being a patient here anymore. When I asked why, Dr. Cotton said it was because I didn't live in El Dorado County anymore, she has known since I became her patient that I didn't live in El Dorado County and she still seen me. She lied to me, she said she didn't know that I lived in another county my address has not changed she also said she would help me find a doctor, since March I haven't heard from her at all. And that woman in the front office Karen, she also said the same thing. Both of them lied to me. I have serous medical issues and take a lot of medicine but neither one of them care at all. I really liked this clinic but after dealing with these two very unprofessional people I'll never refer anyone to this clinic. I still don't have a doctor and nobody there seems to care. I wish doctor's really cared for their patients, like there supposed to. I pray I can find a doctor soon. If a doctor is going to lie to their patients, how can you trust them! Just saying
I love this place! Edited to add: If you’re looking at the low overall rating, check the timing of the reviews - almost every negative review has been since the pandemic hit - almost everything before that is 5 stars - please recognize how badly overloaded the medical system was this past year! Don’t be fooled by the 1 star reviews. True though they may be, they could be said of any business in the last year! These guys are amazing and give better care than I got at my old work-provided high quality insurance-covered place. I’ve been going here since I was 16 and first allowed to see the doctor after being unable to since my parents did not believe in Western medicine. I’ve still been going to them even after I lost my insurance since they’re really affordable and will be flexible and let you pay your bill over time which was amazing for me especially last year when I got laid off too from Covid. The doctor’s and NPs are amazing, and even the one time I got a doctor I didn’t like after my first one retired she wasn’t awful or anything - totally professional - just happened to be personality clash I think, I submitted a form saying just that and they gave me a new doctor no problem. Special shout out to my last two doctor’s Andrea and Tim, both fantastic doctors and I’ve been lucky to have them both! By the way, this place is GREAT for transgender Heathcare for those in need!!! I was able to start hormone therapy at my own pace and was treated as an adult capable of consenting to my own treatments instead of having to jump through years of hoops to access it like in many places. And everyone has been respectful of my name and pronouns. Though I will say, they could update their computer/records systems to make preferred names a little more obvious on paper - new doctors to me have oftentimes missed reading my actual name since it’s printed all tiny in the corner, but always switched graciously as soon as corrected. Same with pronouns! They do sometimes have issues answering the phones or responding to messages in a timely manner. However, that mostly seemed to have worsened with the pandemic and I know it can be easy to miss a voicemail by accident so I recommend just calling a few times if you don’t get a response! The quality of care is very worth a little bit of a wait.
These people are horrible here. The women at the front need to be trained on customer service properly. Medi cal is at its lowest now and the facilities that are ran with the doctors treat the patients like a number with no empathy. I had health issues that they could not treat properly and delayed my recovery. My advice would be to stay away from this place as they have no respect for any of their patients.
Any one interested in great follow up awesome staff and a continue Health provider's that truly care, So many of the medical associations are just part of your team. From Tahoe to Placerville or there Camron Park offices. They have Some to offer in todays Medical Care. Priceless.
I guess if your into getting teeth shamed This is the place to go or get a reassurance about the quality of work depending on the insurance you have. The dentist is absolutely rude Dr Reza and Miguel will definitely not make you feel welcomed. I’m sure their practice is just fine but how they treat people is horrible. I would not recommend this place for dental
The call center is extremely difficult to navigate. They do not return calls for several hours make it practically impossible to get in contact with someone immediately. They scheduled an appointment with me for 11 AM and did not call me until 1150. Then the doctor made some extremely obvious recommendations that I could’ve found anywhere online, even cut the appointment short because he had to “go to lunch”. I would not recommend going here if you have an option. I’m pretty sure I would rather just die than ever come to this place again.
Heidi from the call center is extremely rude and unprofessional. She sneered at our questions and hung up on us. She refused to let us speak to someone else or get us her supervisor. She should be removed from the office and find a different profession.
Do not come here unless you have no other option! They don’t not answer their phones or give you a call back when test results come in. I got a blood test and strep throat test and they never called me. I had to go in and find out what was going on. Switched to Marshall today. They always answer and have great customer service
We see the NP Gina Anderson for our infant son. I've never had a more involved, attentive medical care provider! She is very gentle and knowledgeable.
