Health Trax - West Springfield

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"Healthtrax Fitness & Wellness offers a variety of fitness options for your whole family! Explore our fitness classes, personal training programs, aqua programs, TRIBE small group training, dotFIT nutritional counseling, cardio and strength equipment, HydroMassage recovery lounge, Physical Therapy Clinic and so much more! Visit today!"

Address: 155 Ashley Ave, West Springfield 01089

State: MA

City: West Springfield

Street Number: 155 Ashley Ave

Zip Code: 01089

categories: gym/physical fitness center

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Reviews

Very clean place, nice staff, good equipment and great options for individuals and family’s.

Great gym. Shouldn't be closing at all for the price we pay. With work, sometimes only weekends are possible and they close at 1 on Sunday

I've been a member here for longer than I care to admit  the staff is friendly and helpful They do a good job of keeping a very large busy facility in clean working order. They offer a full slate of exercise classes that range from swimming water aerobics exercise weight lifting and yoga with many others I didn't mention there are Racquetball courts spinning rooms and full compliment of exercise machines treadmills etc. It is pricey but you do get a lot to take advantage of. There are sauna and steam rooms with roomy locker rooms and showers with the all important got water. You can check it out for free if you express interest in joining or get a guest pass from current member

I am no longer a member of this gym but I was for about a year. I really liked the facility including basketball courts and the abundance of equipment. My biggest complaint is that the free-weight/bench press area was very small and would get crowded. Also, this gym is very expensive compared to some of the cheaper options out there but you really do get a lot that the others can't offer.

I joined Healthrax around mid-fall 2016. Since I have joined, I noticed that the gym is run down for the price I pay as a member per month, including the $30.00 "maintenance" fee to repair and update the gym which none have been done, the gym is moldy and smells awful. I joined the gym to primarily use the heavy bag area, which I later realized looks and feels like it's been sitting there for years and cannot be used effectively. Additionally, I went to place a freeze on my account due to school. I was told when I joined that my monthly dues would drop down to $12.00 if I were to ever freeze my account, that wasn't the case. When I went in to freeze my account, I was told my dues would be dropped down to $17.00 monthly, there $15.00 freezing fee I had to pay, and my one year contract date would be pushed to a later date. I stupidly placed my account on freeze anyways until my account was charged a $30.00 fee for maintenance. I decided then and there to find out how to cancel my membership. I was told by the woman that day, that the complete total to cancel my membership would be $120.00. I went back within a week and I was told the price to cancel would be $157.00 to include April dues, yet I was told I could no longer use the gym although I was apparently paying for April since I was cancelling now. I also asked, since I have sessions that are paid for a personal trainer, would I still be able to use them or would I receive a refund? They told me that they don't know the answer to that question since personal training is seperate billing from the gym. I asked them if there was a manager or someone from personal training billing I could speak with, they stated that there was no one available. With my question being unanswered, they were trying to get me to sign my cancellation and I refused without an answer. They told me they would call me back with an answer they did and that I could send them an email with my authorization to cancel, so I paid for my cancellation right then and there. I sent them my authorization and have yet to hear back with them with the confirmation paperwork or email. I have experienced nothing but stress with this gym. They are unprofessional and will do anything to take as much money out of you as possible. My advice, don't join this gym.

It appears that they are more interested in signing you up for additional cost items than anything else. They charge you a maintenance fee on top of membership, but I don't know what they do with the money as the building is in dire need of a caretaker or three. Just my honest first impressions so far.

The man over the phone is SO RUDE!!! I’m trying to do research for gyms and he won’t even tell me a ballpark price over the phone and cuts me off whenever I speak. He needs to get off his high horse! He rushed me off the phone and wouldn’t even answer my questions! I was on hold for several minutes before being connected with such a rude person. I considered going here but I will DEFINITELY not waste my money. I will be telling EVERYONE to stay far away from this business. I am extremely disappointed.

Filthy. Constant machines broken down. You’d be lucky if the sauna was working. Highest prices of all gyms in the area. Manager unresponsive to any complaints. Don’t waste yor hard earned money at this gym

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