I rented a stump grinder here. It took me 2 hours to grind only half of a 20" diameter x 8" tall cherry tree stump. The cutters were so dull I could only take a maximum cut of 1/8" depth per pass. I had rented it for a day's rental but returned it within 3 hours because I had 6 stumps to grind. It would have taken me days to get them done at that rate. They admitted that the teeth were dull but said "that was the best that I could expect from a piece of rental equipment". They still charged me $222 for a 3 hour rental which was 2/3 of the cost for the full day rental. They also said that you can't expect to grind stumps that are 2 months old or less, which I have never heard before. This is not mentioned on their website or was I told this when I made the reservation or picked up the grinder. I asked how do tree companies grind stumps the day after they cut down the tree. I was told "that is their machine and not a rental." This is third time that I have rented from Heavener in the past several years. The first two times I rented a boom lift and both times the lifts would not work and I had to return them. Also, beware that the prices on their website are much lower than your actual cost at checkout. The 1 day rental for the stump grinder was listed at $276 on the website. After taxes and their "damage waiver" fee the total cost was $334 for one day 21% higher than listed on website. The damage waiver is not refunded even if the equipment comes back undamaged.
Friendly staff. The item I rented didn't perform as expected, but my money was refunded.
We rented a machine one weekend and had trouble with it. It didn't operate well and broke down during the time we were paying for it. Heavener made it right let us use another machine later for no charge with out any hassles. They are great to work with!
We rent boom lifts and other equipment regularly for commercial use and have received great service, we recommend Heavner Rental to other companies all the time
They have always been upfront helping solve problems and provide the right equipment for the job at hand. They have a wide variety of both small tools and other rental items. Additionally they also can provide some heavier equipment for bigger construction tasks.
Heavener Rental is always my choice for renting equipment, as opposed to the chains. Their equipment has always been in top notch condition, and the staff is very helpful and knowledgeable.
Great people, very friendly and helpful. I'm in and out fast and the equipment is usually dependable and we'll maintained.
True local shopping, the lack of a large inventory is made up for by an infinite amount of knowledge and experience by the staff. Bring a cup of coffee and start a conversation, you'll learn a thing or two for sure
Outstanding customer service! It is very rare to receive service so helpful and caring, and I couldn't be more appreciative. Highly recommend!
Have rented lots of different equipment here. Staff is friendly and helpful when you need help trying to figure out how to operate their equipment.
