Helix Urgent Care

the most UNPROFESSIONAL place i’ve ever been to. the nurse was great , so professional and so nice but the doctor was disgusting to talk to. u walk in there with so much pain and the doctor asks u “ what do u want me to do “ like idk ? isn’t this ur job. then she goes on to ask me why i haven’t been to a doctor before with the NASTIEST attitude ever , after explaining multiple times that i have. don’t recommend u come here.

The female doctor I can tell was being judgmental & a bit condescending behind her disingenuous smile. She wanted to send me to the ER for a CAT SCAN I KNOW I didn’t need & when I told her I didn’t have insurance she said “they’ll send you a bill just don’t pay for it” , I honestly just needed a doctors note to clear me as I was feeling horrible the day before and this morning . On top of that she brought over some man in scrubs whom didn’t introduce himself and he joins in on my exam saying out of nowhere saying “yeah they’ll just give u a small surgery to take it out no big deal” they were trying to be very facetious .

Worst clinic ever, please don't waste your time or money on this place. First off the receptionists are little teenage girls that don't know simple medical terms. I went there to treat a UTI and they prescribed me with the weakest antibiotic they could give me. In less than a week I was back there again because the pain did not subside and was probably worse than before. They prescribed me with another weak antibiotic and in about 2 weeks the pain was back. They charged me directly since my insurance is "OUT OF NETWORK". Still having severe pain I went to another doctor, no appointment needed and he prescribed me with a much stronger antibiotic, that was about 3 weeks ago and I haven't had pain since.

I was seen at Helix Palm Springs for a deep dog bite. I didn’t need stitches. The receptionist and reception area were very welcoming. Intake was very efficient. I didn’t have to wait long to see a nurse; she wrote up my case and took vitals. Next I saw the physician who spent time with me and suggested I take a tetanus shot; he also prescribed two antibiotics. The nurse gave me the tetanus shot and written information. I received a comprehensive summary of the visit with instructions for care of the wound. I’m very satisfied with Helix Palm Springs excellent care, and I highly recommend them.

From the front desk to the end nothing but professional help. Good communication Clean waiting room area Adrian Bellodo PAC was great!

Worst experience ever! I called ahead of time and the receptionist told me 45 mins. I get here and after waiting for over 45 mins I go up and ask how much longer and they say another hour and a half!!!! Absolutely ridiculous and very unprofessional. After that… now we wait in ANOTHER room for another 20 mins!

I took my disabled sister to this urgent care when she had strep throat. I gave them my sisters insurance card Medicaid and they of course stated they accepted same. Doctor gave my sister a penicillin shot and requested a copayment of $50 without even knowing what insurance she had. Fastforward 2 months later and they charge my credit card $300 for the entire visit. Of course they are now saying they don't accept Medicaid. Obviously, if they would of said that initially I would of taken her someplace else even to the ER as she has Medicaid. Urgent cares are on every corner so why would I agree to pay them instead of going someplace else if they allegedly told me they did not accept the insurance. Reported them for Medicaid fraud still waiting on an update. Plus it is almost impossible to get ahold of this office. So that has made this situation even more fun!

This facility is exceptional! The staff were very friendly and informative. Service was complete at a decent amount of time. I just want to thank Pedro specifically! He was hilarious and honest throughout my exam. He was also very patient with me despite my nervousness at times. I believe he deserves to be recognized and I can’t thank him enough for the visit! Pedro, you’re awesome!!

I went in for a covid test after not feeling too good. The ladies at the front desk were very very helpful and informative and super sweet. The wait wasn’t long either. When I got called to the back the MA Letty was super nice and talked me through the whole process and made sure I was comfortable and understood what was going on all the way to walking me to the door. Definitely a super caring and professional facility.

Wait damn near 3 hours to get a physical just to be told I need to come back because the wait was too long! This office is terrible