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Hertz

  1. Vacaville
  2. Vacaville Car Rental

Reviews, get directions and information for Hertz

Hertz
Address: 300 County Airport Road, Vacaville 95688
Phone: (707) 469-1517
State: CA
City: Vacaville
Street Number: 300 County Airport Road
Zip Code: 95688
categories: car rental


Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 12:00


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Reviews
If I could give this place less stars I would. Two horrible experiences with this location this year. Yesterday the insurance company made a reservation for me so I can get a car rental at this location. I called to confirm my reservation, car availability and pick up time. All were confirmed. The next day I get a hunch to call while on my way to drop off my car for repairs and then pick up the rental, first attempt a lady answers, doesn't say hello she is yelling at someone then hangs up. I call back and inform her I'll be there soon. She tells me that there are no cars available and several people are there waiting for cars to show up. Eventually says she will call me if cars show up. Meanwhile I'm dropping my car off and it's almost closing time for car rental places. Several calls with the insurance company and the local enterprise and they saved the day. Two horrible experiences and no apology or effort and I will never use that hertz again.
I have been renting with Hertz for yrs and never had a bad experience until I came to Vacaville hertz. This woman supposed to be a trainee manager, so unhappy & attitude. Leave your attitude outside the door! I’m updating this review to five stars because Ibrahim has changed my experience here! He makes this place keep going. Best customer service, and he is very knowledgeable of his work, smart & intelligent. He should be the manager if anything else.
Had a reservation made on Thursday for Monday morning at 8. Dropped my car off for repairs and came to the location to pick my rental up and they have no cars. Offered me no help other than they will let me know when one shows up. Said it’s “not his problem” “he wasn’t here when it happened” and “he can’t make a car magically appear” Absolutely pathetic customer service and lack of car.
Was able to reserve a vehicle online, even received a confirmation of my reservation. When I arrived to the location the man proceeded to scold me on why I should call before coming to the office to confirm they have vehicles. He then advised me that he doesn’t have any vehicles and the. Again told me I should have called. Extremely rude, would never even consider using Hertz as a result of this person. If I could give zero stars that would be more appropriate.
My insurance company placed a reservation for me at the beginning on the week. I called the day the reservation was made and the service over the phone was unnecessarily rude. The same guy kept answering the phone each time I called to ask questions, and always with the same attitude. The day I needed my reservation I called to confirm q pick up and they had no vehicles ready for me. Upon picking up my vehicle, the lady was professional but not any nicer than the guy on the phone. Over all, I'd rather pay a little more and be treated like a person whose business means something to the company I'm giving my money to.
My experience was the worst I have ever had at any car rental company in my life. When I arrived at the vacaville location my rental was given away and I was offered a smaller car. They said that I could pick up the same car in the next city over so i went there. When I got to Fairfield they also gave away my vehicle. Finally I was able to get another vehicle. When I returned my vehicle I was charged an extra $10 Inter city fee when I returned it at the exact same location. The representative had the nerve to ask me if I was sure I returned it at the correct place. The vehicle was also dirty when I received it and smelt like cigarettes. I will never rent from Hertz. I WAS a gold member but I was sad to see that didn't mean anything in your companies eyes. i WILL never recommend this company to even my worse of enemies. I've had so many better experiences at enterprise on orange drive around the corner.
Vacaville Hertz car rental is horrible, on July 3rd I went to get the 7+ suv I rented over a week in advanced. Even called days before to make sure it would be a 7+ passenger suv. Got there they only had 5 passenger suv, waited over 2 hours for the right vechile. 2nd time on July 24 went to pick up a van I rented a week in advanced, again when I got there no van was ready, then one was return, I took it dirty and on empty because I needed to pick up people from airport. 3rd time just yesterday on August 16, I rented on suv , when I got there one person was in the office she was helping a customer, I waited for her to finish, go out a get the customer his vehicle which took 10 minutes, she came back in I was at the counter, the phone rang she answered it , didn't put it on hold, continue talking on the phone, I was there waiting so rude. Then finally she got to me , then told me they had no SUV , only small cars. I left, gave them 3 opportunities, failed on all.
This rental place is so unreliable! Their customer service is horrible and they have no remorse even when the mistake is theirs. This is my second time using this company first time was through my insurance, second time I didn't know my husband booked through them because I wouldn't have. They don't have what you've requested and prepared paid for ready when you get here. The first time I got a car that didn't even fit all my children and had to rush over to their Fairfield site in order to get one before they closed. They wouldn't have an employee from Fairfield drive it to Vacaville or admit that they were wrong in the size car they gave me matter of fact they tried to justify it and tell me to basically transport my 4 children illegally! They don't disclose all information and they run a credit check on your credit card before they give you the car. I don't remember any other rental places doing that unless I just didn't know. I'm stuck here unable to get a car because they didn't disclose to me that they would require a $216 HOLDING DEPOSIT on a super small compact and they're are telling me that I would have to call a 1800 number in order to even get my money back!!! I need a car now, not when the ppl at 1800 "who knows" decides to refund my account. I have AAA full coverage that covers ANY vehicle I drive so there was no need to pay such a high deposit especially when the deposit is 2 times as much as I paid to rent the car!!!
Ubered here to pick up my rental. The manager told me they don't have any cars and was extremely rude. I rent cars all the time and have not ever had someone so rude to me. Plus I am now out the 20 for the uber there another 20 for an uber out and now stuck with out a car that I reserved.
My assigned car's fuel tank was almost empty at pickup. Filled it up and returned it almost full 7/8. Clerk said that Hertz has no way of giving me credit for over $40 in gas! Unbelievable!
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