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Hertz

  1. Lees Summit
  2. Lees Summit Car Rental

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Hertz
"Welcome to Hertz Car Rental - Lee's Summit - East Langsford Road HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more.Bienvenido a Hertz Alquiler De Coches - Lee's Summit - East Langsford Road HLE. Selecciona esta localización para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehículos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches eléctricos EV, furgonetas, camiones y muchos más."
Address: 2007 NE Rice Rd, Lee's Summit 64064
Phone: (816) 347-0997
State: MO
City: Lees Summit
Street Number: 2007 NE Rice Rd
Zip Code: 64064
categories: car rental


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Reviews
Called this morning to reserve a car for tonight and tomorrow. Ask for either economy or compact. Told them I have a 4 and half hour up to Iowa. They they would have something for me. So I drive up there. Have a friend take me only to get there and they tell me only thing they have is ford transit van. That should get great gas mileage!!! I'm upset that they couldn't call me by 5 to tell me they will not have a car. Instead I get to waste an hour and some gas for nothing!!! Thanks Hertz it really did hurt!!!
They will let you specifically book a Tesla electric car and even advertise it to you. Then the day of pick up they will tell you that they do not have any and they do not have any in the Kansas City area at all. If you have even reasonable expectations use anybody but hertz. The classic case of bait and switch advertising to gain customers. Do better. In short, if you want a dumpster fire or an experience, they’ve got you covered!
Thank you to HERTZ! We were to leave for a much needed non-refundable family vacation on a Sat morning. The night before, we had some car problems and weren’t able to take our car on the 15 hour drive. We scrambled to find a rental that would fit our family of 5. We found a rental online with another company to pick up the next morning on Sat at 9am. Half way on our way to pick up the rental, the morning we were supposed to leave for our trip, they called us and said they didn’t have the car available. We went to another rental company and they had nothing at all. We went to a third one, they had nothing either- not even a sedan. We ended up stopping by Hertz near our house and they had a minivan available! We are so very thankful that Hertz was able to help us out at the last minute. Not only did Hertz have a rental available but they were the most affordable! After this experience, we won’t rent anywhere else. A big thank you to Hertz and the staff in Lees Summit, MO that helped us out!
I made reservation only to show up and they have no car. However, this is not the issue. I understand car rental agencies are having issues lately. I came twice that day just to be sure they could not get me in a car. Then I was charged a no show fee! That takes some guts to talk to me twice and then enter a no show in the system. I confirmed with the national customer service that this is entered at the local office. But it gets worse, the charge came more than 10 days later - seems like they were hoping I wouldn't notice. Slimy way to do business!
Bad experience today at Hertz. When we arrived my 8 year old really had to go to the bathroom. You know, like ants in my pants type thing. So, we rushed in, but there was a sign on the bathroom saying that it was not for public use. Normally, this would be no big deal, I would just hold it and move along to some other place to go, but if you have children you know that once it is urgent, you have very little time. We asked if Isiah, the employee at the time would make an exception. He refused to do so, and said that we should just finish checking out and go somewhere else to go to the bathroom. I told him that it was an emergency, and I would be happy to clean up after my son, so that he wouldn't have to worry about that. Still, he refused. I was flabbergasted. He showed no compassion for my child, and refused to give me his manager's contact information not his full name. He did claim to be the manager, but there is no way someone with this mindset could get into a leadership position. We walked out, and will not return to this location as long as Isiah is working here. I am a small business owner, and with my employees I encourage them to do everything they can to make our clients feel appreciated and we'll taken care of. If Isiah were one of my employees, I would either let him go or put him through significant training to try and improve his mindset. Take care of your clients and they will keep coming back, or show them that they are not appreciated and they will find someone else to do business with.
Avoid this place! I read the reviews and rented here anyway…and I regret it completely. My rental was supposed to be anywhere from 10 to 30 days, provided by my insurance company. My wife tried to open the passenger door of the Kia Soul this morning and the handle fell right off. She’s small, 5’0”, and the door didn’t even open so she wasn’t pulling hard enough to break anything. There were gobs of superglue inside I have pictures so it had obviously been broken previously and “fixed” with superglue whether it was done by previous customer or the store employees I cannot say. Zachary Higgins, the general manager, refused to switch me into another vehicle and I could not keep the car with no door handle even if I wanted to. He said he didn’t have any others that size for several days. I offered to pay the difference for another car and he would not. It was not because other cars weren’t available - they were. He even told me what cars he had available but then said I could only have the exact size my insurance paid for and paying for an upgrade was not an option. When I asked him why, he began accusing me of breaking the door handle. I asked for the rental to end immediately and left. I took my business to the competition. This young man has a complete lack of customer service skills or business ethics. He should not be a manager training other people…or should be retrained at the very least.
They rented me a dirty car and wouldn't give me any credit for the fact that I had to go to the car wash pay for the car wash take the time to clean the car myself. They wouldn't even let me use their bathroom when I came back in after renting. I sat out in the parking lot checking out the car and before I was ready to leave the parking lot I realized I needed to use the restroom and they said that they couldn't let me use the restroom because it's not open to the public and I said I just rented a car for almost $400 a week and you're not going to let me use the bathroom and he said he's not at Liberty to do so.
Great experience here! After booking a reservation at enterprise, they called me in the morning saying they didn't have any rentals available therefore, I reserved one from Hertz and provided me with a sweet ride. I enjoyed it, thank you very much!
Poor customer service both on the phone and in person. I was supposed to be picked up from a prearranged location. No one showed up. When I arrived at the rental location, with the help of another rental company, they couldn't find my reservation. Customer service while at their offices was unfriendly and unprofessional. I will take my car rental business in the future to other providers.
Would not even give them one star. This place is awful. Charged my card for the rental instead of the dealership that set the rental up. Then get told by the manager it was his fault and could take 14 business days to be credited back to my account!!! Would not recommend handing them a card for their $50.00 deposite.
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