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"Welcome to Hertz Car Rental - Bedford Heights - Miles HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more.Bienvenido a Hertz Alquiler De Coches - Bedford Heights - Miles HLE. Selecciona esta localización para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehículos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches eléctricos EV, furgonetas, camiones y muchos más."
Address: 23196 A, Miles Road, Bedford Heights 44146
Phone: (216) 518-9228
State: OH
City: Bedford Heights
Street Number: 23196 A, Miles Road
Zip Code: 44146
categories: car rental

Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 13:00

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If you are looking for dirty, smelly, beat up cars and rude employees, you are at the right place. I had an issue with this location a while ago but wanted to give them a second chance. I made a rental reservation for 1 month and was there at 8:30 am as scheduled. The check in and payment process were completed in 5 min. They are very fast at getting your money. Then I had to wait 25 minutes for them to bring the car. Then I found out, they were just washing the car in the back. Anyway, they brought the car but it wasn't clean at all. The guy told me that he would change the vehicle if I stopped by later during the day. I got in the car to go to work and realized that the car was smelling like dog pee. I called and told them about the issue. They said I could come around noon. Then I drove 15 min to this location at my lunch break so they could replace it. They were trying to find me a car, and the guy was talking to the young rude lady at the desk. She said "don't give the other car because it smells". I heard that and told them if that was the issue, I didn't want anything from them. The guy still wanted to show me the car. We went to check the new car. This time you could easily smell the weed inside. I wanted to cancel everything and return the vehicle. She said she could get the car back but can't refund my money. I said "instead of apologizing, you are trying to charge me for a service that you never provided". I will never ever go to this location. Their corporate office doesn't care at all. If you want to have issues with bad dirty vehicles and customer service, this is your place!!!
Jesus and the guy that worked with him today were very helpful even tho the store was swamped with customers they helped me and made sure I got a car before they closed. They definitely need a raise for there customer service skills
Had a rental from them for a month, I upgraded my vehicle which was an addition 5 dollars per day from what my insurance was paying, the employed told me that I would have to pay the 5 dollars extra per day plus the taxes on the 5 dollars per day, which was fine. When I dropped my vehicle off they charged me 344$ instead of paying taxes on 150$ 30day x 5$ I was informed that I had to pay taxes on the entire amount even though my $1900 even though my insurance paid them 1800. When I called and told them the employee that gave me my paper work when I got the vehicle told me I only had to pay taxes on the 5$ per day, they told me sorry he misinformed me and that it was nothing they could do about it. They said if I wouldn't have upgraded I would have paid nothing out of pocket. I was told one thing just to be bait and stitched when it was time to return my vehicle ... The only reason for two stars is because they were incredibly friendly while they were screwing me over.. I have had plenty of rentals before and never had to deal with something like this.
I will never rent from Hertz again. They overcharged me for the rental. I called to complain and they gave me a 1-800 number. To address my concerns. Well, that didn’t help because the customer service reps were unhelpful and had heavy accents which sounded like they were from India and were extremely rude and unprofessional. I was even hung up on because I changed my mind about extending the car rental because of the rudeness of the employee. I will not give hertz my business again. I never had any rental issues with Enterprise or any other brands. Don’t rent here unless you want the headache and possibly be overcharged.
Returning a one way rental. The gentleman that helped me was very nice and helpful. I asked about a ride and the woman who I think was the manager was very quick to say the drivers were unavailable. Ok that’s fine. I got an Uber. Then I asked about using the bathroom. The man seemed like he was going to show me to the bathroom and the manager again very short said “they no longer have public bathrooms” there is no excuse for not allowing a person to use the restroom. That’s just common courtesy. I’m a customer sitting in their lobby not someone who just walked in off the street.
Quiana and Dawn were of great help to me with helping me get into a Tesla to sample it out. We had some issues with some stuff but these two ladies worked hard to get everything going for me! I’ll be back to continue doing business! Gonna try the polestar out next! So I’ll be back soon! Thanks again Dawn and Quiana!
My truck was in for service at Liberty who was out of their own rentals so they put me in a Hertz rental car for the service time. First off, I was taken there under the understanding Liberty would be paying for this. Well they still got my credit card for theft protection I guess and of course their reps tried to push their unneeded insurance on me. Well I turned it in to the dealership, and a week later I see they out of no where just charged ME 30 dollars? What?? I'm kind of a car clean freak so I even returned it FAR cleaner than it was when I got it.. Never again will I rent Hertz because I cannot STAND to know they just charge customer cards at will apparently. I wasn't even their customer directly!?!?
Dropped off Tesla on time at shop. Car smelt bad of smoke. As far as the local reps, they were great and car worked for the week we had it just smelled of smoke.
We got a great vehicle staff was helpful. No complaints
Great Service. Nice cars. I'll be back.
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