Reviews
This review is for Avis as a whole, since we had to go to two different Avis locations: Santa Cruz and the San Jose Airport. Our experience was terrible. We went through 4 cars in 2 days because cars were not maintained or dangerous to drive. 1st car there were bubbles in two tires 2nd car the system console display and audio kept glitching, making it impossible to use navigation safely 3rd car the transmission started tailing. bucking on the highway and street. The check engine light flickering on and off. 4th car finally worked, but didn't make up for everything we had to go through. Including the extra time and stress to swapping cars at different locations. All cars had some sort of cosmetic damage scratches and dents, 3 of the 4 cars were dirty. The person at the Avis location in Santa Cruz said they don’t do maintenance or check the cars, if the previous renter said the experience was fine they just hand them to the next person. After all that we weren’t offered a discount. It’s unacceptable that we had to go through so much hassle swapping cars in different locations without any remediations offered for the time out of our way and stress.
Suuuuper friendly service at this Santa Cruz Avis office. And not overly aggressive about the insurance and gas fill-up options, like some rental offices can be. 10/10, definitely recommend this over the Enterprise down the street where the employees are super rude.
Easy to get to, convenient. Rental counter is a little worn and ready for a refresh, but stay was quick and efficient and got us in our car quickly.
The manager Mannish. Was very disrespectful and rude on the phone. Told me it is corporate policy that I cannot rent with my debit card. Under age 25 when I have rented from another Avis location before with my debit card mannish was swearing at me on the phone. And was not helpful in anyway. Told me Avis does not allow me to rent with a debit card. When I’ve done it before and have had zero issue. And when I brought up the young driver fee he brushed it away. And said there was no such thing as a young driver fee formal complaint with corporate has been made. I will take this manager down.
Very good service at this location. The manager Mannish is personable and extremely helpful. My experience with Avis customer service on the phone really sucked, but Mannish was great at resolving my issues. I would definitely rent a car here again.
My go to for a rental in Santa Cruz, repeat customer 4 times now. Great customer service & always clean vehicles! Also super easy to reserve online
I'm sorry to say disappointment is my first reaction. Our rental was less then clean, but nothing horrible. We got it dirtier on our trip. Ran it through the car wash before we returned it The big deal was unknown to us we drove from Santa Cruz to Ocean side with a "bubble" on the side of the tire. Luckily I took video of the rental when I picked it up. The bad tire with the bubble and damaged wheel was captured on that video. Though I didn't notice it at first. Extremely dangerous. Anyway I went to change the tire and there was no spare tire. 600 miles from home. Scary drive home waiting for the tire to blow. Though, YES. I WOULD RENT FROM THEM AGAIN. Everybody has "one of those day", even Avis. We have rented here in the past as well. the counter service is quick, efficient, and polite. I would suggest though, you view your rental vehicle carefully before you take it off the lot.
I can not thank these guys enough. We were on family vacation and our trucks transmission grenaded on us leaving us stranded 400 miles from home. Only option was to rent a car and drive home. Unfortunately nobody had any cars. After explaining our situation Manish went above and beyond to get us into a vehicle so my family and I could get home. 10/10 recommend and thank you guys again. I'm in your debt
The Santa Cruz office was very helpful in securing a rental on short notice and made picking up and returning the rental. They made the whole experience easy. They were great!
My husband went to the Avis in Salt Lake City at the airport. Bernie was our Dude. He did a physical check of the car we were in a car that had lots of physical damage and we were ok with it. But he checked our car and made sure we switched bc the one we were in was not in good condition. Without his help we might have had an issue. Thank you Bernie!
