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Reviews, get directions and information for Hertz

Hertz
"Welcome to Hertz Car Rental - Flowood - Lakeland HLE located at 2315 Lakeland Drive, Flowood, MS, 39232 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations,each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."
Address: 2315 Lakeland Drive, Flowood 39232
Phone: (601) 932-9056
State: MS
City: Flowood
Street Number: 2315 Lakeland Drive
Zip Code: 39232
categories: car rental


Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 12:00


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Reviews
Don't ever use this worthless company. Their customer service is absolutely horrible. The manager is condescending and RUDE. Don't bother making a reservation for a vehicle because you cannot count on this company to honor the reservation. After checking for availability and making a reservation. I travel 50 miles to pick up my car upon arrival I was told they did not have any cars. They "sold out" 2 days ago. If this is the case why did they accept the reservation? The counter staff were playing on their phones, and the one guy, the manager that would talk to me was rude. Horrible business, they need to fire them all and get a new crew in there.
This location/company needs to overhaul it's online presence. Their website allows reservations to be booked even when there are no available vehicles. I wasted $20 on uber rides to and from this location due to its disorganized inventory.
Catastrophic, booked and PAYED for a rental for the entire weekend just for them in the last minute to call me and tell me that they have no rentals available even though we booked it 1 week before. When we asked how we can cancel the rental and get the money back, the person had no Idea. I will never ever even go near e Hertz location.
The representative I dealt with upon return of my rental was extremely misogynistic and judgmental about the number of miles I put on the car most people rent cars in order to keep excessive miles off their personal car. He also threatened to charge me a deep cleaning fee for only a couple of leaves that were in the back seat of the car; certainly nothing that would justify a deep cleaning. His exact words were, “Just be aware that next time you bring a car back like this, I might not be as nice.” Well guess what dude— there won’t be a next time.
Save yourself a headache here and just go with a different company. We made a reservation online a week in advance. They call us the day before our trip to tell us they don't have a car available. The little solace they offered was "At least it wasn't on the day of your trip." Then the refund/cancellation process was a nightmare. The actual store location couldn't do it, so they gave a 1-800 number to call which was not in the US. I was transferred three times just to have someone give me the SAME number we dialed to call. On the next call, I asked for nearby locations with a car. At the nearby airport 6 miles away, they had the same size car available...but they wanted twice the price!! Told them no and had to call again because apparently the person I was talking with couldn't do a cancellation. Somehow, I managed to finally talk with a person and have them say it was cancelled with no fees.....so we'll see. Just don't go here. Don't do it.
Great company to rent a car. Very professional. Enjoyed how they catered to their customers.
Don't ever use this worthless company. Their customer service is absolutely horrible. Don't bother making a reservation for a vehicle because you cannot count on this company to honor the reservation. Not to mention speaking to something other than a computer about your problems is out of the question. After checking for availability and making a reservation. I travel 30 miles by Lyft to pick up my car upon arrival I was told they showed up.to work late and no cars were available and wouldn't be available and to get over it..Needless to say I was very unhappy. After spending 8 hours trying to contact someone with the company to help to no avail here we are. Don't use this company. If I could have rated -0 stars I would have.
Called the local number and never got a person. Was directed to order online. Ordered vehicle, paid and got a confirmation number. About 30 seconds before they closed for the day, someone sends me a message: "Unfortunately we won't have the car that you leased from us tomorrow." Called customer service. 5 different people with 5 different excuses why the App that THEY MAKE YOU USE, shows available cars that they claim not to have. Was told by 2 people that a customer service rep would call me bavk within 30 minutes, and NONE did. We have used them before and had poor customer service. We won't use HERTZ ever again. Worst customer service in the industry. Update: went to local store in Flowood MS. There were 7 customers waiting inside for 20 minutes while the manager was out back on his phone. Told me that he couldn't help me at all and to call customer service. Theg also charged me $81.31 for some unknown reason.
How can these people book you online and not have cars? Hertz is supposed to be a huge company, but they cannot seem to ever update their website to reflect inventory. Travel plans be damned. Expect to receive a call from a guy who has no clue and no ability to help you even if you’re on your way to come get the car from another city! Horrible, ridiculous customer service that leaves you with no other options or support.
Worse experience than enterprise! I reserved a car 2 days ago before dropping off my car at the body shop. Insurance is paying for it! I drive all the way to flowood from Byram in horrible weather for him to tell me I said I would call you later. Saying that we have no cars for you. I happened to notice at least 3 cars that were on there lot. Tony is his name. My 80 year old father has to pick me up and drive me back home. As a former Enterprise employee I know people bring them back after the weekend and this is Tuesday around 3:pm let’s see if they call me back tomorrow!
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