My Agency
WHY OUR AGENCY
Farmers® Insurance & Financial Services* - Hien Luong Agency offers a wide range of wealth management products and services focusing on cash value life insurance¹, education funding*, and tax-free retirement* planning. We do this by designing unique strategies to maximize the benefits and performance of your retirement* accounts, investments*, and asset protection* plans.
We understand that as your family grows and your wealth expands, it's more important than ever to work with a professional that is reliable, knowledgeable, and has the resources to help serve your best interests.
At the Hien Luong Agency, we’ve partnered with Farmers for their world class experience in Insurance and Financial Services* for over 85 years. Farmers is our first choice of business however; we can offer other options that complement Farmers’ products if they aren’t eligible in Farmers. As a result, we're able to offer you unbiased advice on unique solutions for your specific situation.
Our goal is to help you identify your immediate and long-term financial goals and strategically customize a plan to protect and grow your assets (typically on a tax-favorable basis) and minimize the severe impacts of lawsuits, accidents and disabilities. After all, there are two things that are certain in life and they are death and taxes.
OUR PRINCIPLES
At the Hien Luong Agency, we take great pride in how we do business just as much as whom we do business with. We want to have a business relationship with clients that see the need and value our service. We strive to create a professional relationship by committing to personal and professional excellence both for our clients and our team. We're guided by high ethical and moral principles and we want you to count on us to deliver on our commitments.
We believe that the only way that we can achieve our goals is to inspire you to help you reach your goals. That’s why we're constantly striving to be knowledgeable, experienced, and creative in educating you and making benefits easy to understand. At the end of the day, our success and significance is measured by how many problems we solved and how many lives we've touched.
Ralph Waldo Emerson once said, "What you do speaks so loud I cannot hear what you say." That principle guides us today.
HOW WE'RE DIFFERENT
The good news is that we CARE about you and your family. When you work with us, you’re a lifelong “client” whom we have a relationship with rather than a “customer” which is a one and done deal. When you call or visit our office, we know who you are and what your needs are. You’ll most likely talk to the same member of our team on a regular basis which helps resolve any problem quickly and easily. You're able to get this special attention because we only service clients that are within our agency and not the entire companies'.
Occasionally, you'll get calls from us to invite you in for a Farmers Friendly Review (FFR) or to remind you that we appreciate your business or to wish you a “Happy Birthday.” As simple as it sounds, it’s a lost art these days.
In addition, our non-traditional training is what makes our service different. We have an award-winning University of Farmers where agents and staff gain their training. All members of our team are licensed and have undergone background checks to maintain the highest degree of integrity and honesty.
The bad news, depending on how you look at it, is that we're very HONEST. We will show you and educate you on things no one else may have shown you. This is how we strive to earn our clients’ trust and respect, in the back-end when we can deliver on our commitments.
OUR COMMITMENT TO YOU
With genuine commitment and sincerity, our goals are:
1. To offer you no-obligation quotes.
2. To offer you accurate quotes based on the information you provide for us.
3. To make it easier for you to contact us. We’re open 6-days a week, offer after-hours service, a 24-hour Claims Department, and text messaging capabilities. Our agent is also available after hours on her cell phone.
4. To help you understand your coverage options.
5. To review your policies on a regular basis to help you find out if you're eligible for discounts². We want you to continue receiving great service and rates.
We're devoted to providing you with world class service and we stand behind our commitment. At any time, you're not satisfied with our service, let us know! We will gladly work with you to achieve positive results.
²Discounts apply to selected coverages, perils, and policy types. Eligibility and actual percentage of discounts may vary.
WHAT WE CAN DO FOR YOU
We understand that you worked hard to earn a good living for your family and to continue to enjoy the lifestyle you're accustomed to today. That's why we feel that it's not only our job but our moral obligation to help you keep what you have from those that want what you have.
We're here to help you protect your most important assets (you and your family) so you can make the most out of every moment with each other. We're always looking for innovative ways to save you money and reduce your insurance costs.
Let us help you find an insurance product that will provide you with security and peace of mind at a reasonable price. We offer a wide variety of products including:
• Life Insurance
• Retirement Planning*
• IRA, Rollover IRA*
• Annuities*
• Mutual Funds*
• Pension Maximization*
• Business Succession Planning*
• College Savings Plans*
• Critical Illness
• Mortgage Cancellation
• Identity Theft
• High Value Homes
• Collectible Vehicles
• International License
• SR22
EXCEPTIONAL SERVICE
• Personal service and unbiased objective advice
• No obligation reviews of your insurance policies!
UNIQUE OPTIONS
• Auto deductible reimbursement
• Guaranteed replacement costs
• Declining deductibles
• Claims Forgiveness
• Car shopping service (Dealer Guaranteed Savings, Buyer's Bonus Benefits, Trusted Certified Dealer Network)
• Discounts² on Pet Insurance from Pet's Best
• Identity Theft coverage
• Uninsured/Underinsured Motorist coverage on Umbrellas
RECOGNITION
It’s our passion to help you get what you want. Our hard work, commitment, and dedication to our clients has earned us various awards and recognition from our community and Farmers.
As a Championship agency, you have the confidence of knowing our agency achieved one of the highest education, production, and performance goals on a consistent basis. Being among the top 3 percent in the company means we have the training, knowledge, and customer service experience to help you select the right coverage to meet your financial needs.
Disclosure: farme.rs/disclosure
²Discounts apply to selected coverages, perils, and policy types. Eligibility and actual percentage of discounts may vary.
