High Point Furniture Sales

I have to come back here to write something for Jane. She was very helpful to find the table we wanted . She gave us a good input about the design and the color. If not for her I would not have found my beautiful table.

I didn’t get approved for anything but he tried his best to get me something. Very easy going atmosphere. Thank you for your patience.

We moved to central NC from another state. After doing our homework and several trips to other furniture stores, we decided to go with High Point. The selections are the best and very affordable. Our sales lady, April, was very nice and professional to us during the entire process. We even talked to the owner, Jerry. We will be back for more.

One of my best retail experiences! I had a broken connector piece for my Hancock and Moore sectional I purchased ~7 years ago, and without any prolonged inquiries/investigation, Jerry quickly determined the pieces that would solve my problem and mailed them to me. Unbelievable customer service!!

My wife and bought a new bedroom suite here today. Actually, it is the second one we have bought from here. Much better quality than what you'll find from Rooms To Go. The sales staff are knowledgeable and helpful. Delivery is longer because of the supply chain crisis.

Do Not Purchase anything from this company!!!! High Point Furniture Sales and their chosen delivery company Star Delivery offer little to no customer service! Once they get your initial deposit and you pay for the furniture you are at their mercy. Do Not purchase anything from this company online unless you are willing to wait an unspecified amount of time for your furniture. Delivery dates are not prearranged, instead they call you and tell you the day they will be in your area and if you are out of town on that particular day you are out of luck. Bottom line, once they get your deposit you are at their mercy and they simply don’t care? The delivery dates are based on a “ truck driver lottery” system where you better hope you are in home on the one day they are in your town. I have been waiting for months on my furniture and finally received a call from the delivery company and they only gave me one date when they would be in my city. The problem is that I am out of town on a previously planned business trip. The company did not offer an alternate delivery date and stated they will call in the next 2-3 weeks and let me know when they will be in my area again. I can only hope that day does not conflict with any other previous plans or family issues. Otherwise this has the potential to go on indefinitely. The customer has no ability to set up a delivery date. Of course, their refund/cancellation policy is so that the customer is the ultimate loser. I would request a cancellation but would lose my deposit and end up paying these clowns $500 for nothing. Again, don’t buy anything from these guys as they are not customer focused. I spoke with Larry and he gave me the run around and in essence stated it’s my responsibility to be available on the one day they offer delivery. They stated they have been in business for 35 years and have followed the same process. If that is the case, they have been doing it wrong for 35 years! In the meantime, I am waiting on the “truck driver delivery lottery” to see when and if my furniture will be delivered. Where is the customer focus and semi-willingness to offer an alternate delivery date? I don’t want to wait until the next time the driver is in my area currently time is unknown and hope we are available. Thanks, High Point for your understanding and support Sarcasm intended but words cannot express my disdain for how this operation is being ran.

We took a detour through High Point on the way back from a recent beach trip to look for some furniture bargains and discovered this wonderful store. Without a doubt it is High Point's best-kept secret. They had an amazing inventory, great prices and sales people that are the best. It'll be a regular stop on our beach trips from now on.

Awesome customer service! Will buy from them again. 10/10 Would recommend!

I was In town for a few days visiting family & wanted to find a certain piece for my living room! I looked Up a few reviews and decided to stop in here! Like someone else said, this is definitely High Point’s best kept secret! The staff was extremely helpful & you can’t beat their prices !

Liked this Store...VERY HELPFUL PEOPLE...We will be seeing YA'll soon! PK