High Point Medical Clinic

I am so disappointed this place. I have been here for 6yrs already. I will not comeback here. Here is my story. I had an appointment for my daughter for check up, I made that appointment for over a month. I was busy and I came by clinic the day before to ask them that possible for my mom helping me to take my baby there for her appointment instead of me. They said that is fine, they asked my mom information and I provided for them. The next day my mom took my baby there and they said they did not have her information in their system. Excuse me? I was checked up during my pregnancy at your clinic and last time this clinic gave her vaccinated so who did you serve? Ridiculous. They tried to banish my mom and my baby. If you can not take them in why did you tell me the day before then we can reschedule appointment? They had been rude to my family. They did cancel my appointment couple months ago cause of double booked even that appointment was coming up in 3 days.

Find another dental clinic. Find another network of facilities. I called on valentines day 2023 to get an annual exam, they gave me a date about 6 weeks out that would fall in the middle of my coming vacation. I asked if I could make an appointment for after my vacation. I was informed the clinic schedule for then isn't available and for me to call back in two weeks. I did as told and was made aware I could suddenly be scheduled for the day before I fly out due to a cancellation that had appeared. I quickly took the appointment thinking I could schedule any follow-up treatments needed after I'm home from vacation. Welp, here I am three weeks after trying to schedule an exam with zero opportunity to be seen because i received a call 25 minutes prior to my check in that a staff member called out, therefore I need to return to the 6 week wait list. HUH???? I use public transportation, meaning I had already left my home ten minutes prior to receiving the call about the staff shortage. I show up hoping that maybe I can shake up the schedule a bit more and get me in to see a doc today seeing that I was already there and maybe a fellow patient in better vehicle circumstances could be called and can be rescheduled. NOPE. I'm done with this place after a decade of patience. I always tried to look through this clinic's mishaps due to the fact that they serve us low wage citizens so eagerly. It seems as though the capacity has just outgrown my standard of care.

Worst clinic ever and dentist ever. My child get injured on her lip and didn't told me and they put on her lip vaseline to cover it. When I left home I discovered the injury and got back and the doctor said it was like that. I have pic before and after.

AVOID THIS CLINIC. I was forced to go here for majority of my child and teenage years. This clinic FAT-SHAMES and PROMOTES EATING DISORDERS. I saw Peter Pereira, where every time he blamed my health problems and DID NOT even put effort into solving issues, and did even not refer me to receive appropriate treatments. His solutions were only surface-level. He also purposely WITHHOLDS information and refuses to tell patients the truth about their health, allowing them to suffer. I later found out in my early adulthood through a new medical provider that I had been struggling with sleep apnea, chronic allergies, eating disorder, depression, and the list goes on. Especially if you have special needs and/or need medical treatment, this clinic is NOT the place for you. The people that work here are unqualified for their jobs. They only want your money. They have also overcharged me several times in the past, and I had to call them to get it sorted out. Terrible management, staff, and clinic.

horrible customer service and patient care, even worse communication. i had to take the bus over 20 minutes using a walker, as i was just released from the hospital with rhabdomyolysis and cannot walk without assistance and in a great amount of pain and waited in line for another 20 minutes. during that 20 minutes, i was cut in line twice and not advocated for whatsoever. once i reached the reception desk, i was told my “appointment had be canceled” and was told to be seated and wait until i was called. the receptionist thereafter took a lunch break and, after 45 minutes waiting, i left. i was in the hospital for acute renal failure and a very serious muscle injury for over a week only to be told my follow-up appointment had be cancelled with zero apology or remedy taken to make things right. thankfully, i was able to make a primary care appointment with swedish for this upcoming friday but i am still appalled by this clinic’s lack of organization and patient care. shame on you. if i could give zero stars, i would.

This is the worse clinic to set an appointment i was waiting in call for 2 hours for someone to pick up my call and she answered me said we have no schedule for two coming months,again i called after two month again after long waiting time they picked up my phone and she said we dont have any opening appointment for the next two months I think they don’t want to have more patients. Just want to sit behind the computer and chill otherwise four month is a longtime to get an appointment with Dr. As of today 07/14/22 It has been four month that i am trying to schedule appointment for my sons but when ever i called I received a negative response SORRY we are full for couple of month . Not sure when this neighbourhood open his schedules as i am patient of this clinic .

This place has been borderline harassing me over the past 2 years. I have had plenty of appointments that were scheduled and then just canceled for no reason. This has happened over 4 times in the last 2 years and is completely wrong. They have no professionalism and should not have a license to practice. What good is it to people if you cancel a follow up appointment after an extraction, you realize someone's health it at risk when you do this to people.

Love all locations because of what they do for the community but whoever answers the phone for dental here at high point needs to be fired or something - answers calls and responses very rudely especially to new patients who’s confused on how to do things as I haven’t been to one location in a whole .

Only become a patient here if you absolutely have to! Trying to get through on the phone is time consuming. You can hardly ever speak to someone and when you do manage to get an appointment expect to wait 15-20 minutes past your appointment time and if you're coming in for labs you should expect to wait 45 min to 1 hr. Honestly the only reason I've come here is because I absolutely love my Dr it's just unfortunate that the clinic is a nightmare to deal with.

I’ve called multiple times to schedule a new patient appointment for my family and I, but was told that they weren’t taking new patients due to covid, which I understood, but I asked on two different occasions if our insurance was in contract with their facility and both times they said yes. My family went in to the clinic, and when they arrived the clinic did not put in the insurance information appropriately nor did they tell them that they were out of network! We are now stuck with a $380 bill. We called the billing department multiple times and are having to leave multiple messages with no call back. We have asked for the manager, with no response. I work as a receptionist for a medical facility as well, and this is not how they should handle their patients. Had we known the insurance was out of network, we would have gone somewhere else. Now we’ll be going to another facility due to these unfortunate events. I am not one to leave reviews at all, but this just needs to be addressed. We are still waiting for a response. 11/16/2020: still no response. It’s been 1 month