Honesty is a keyword they should use. I called them about my clients need for service on roof top generator. They listened to my situation and advised that I stay with my present service provider and assured me that they a competitor had provided a reasonable quote for a repair and possessed a good reputation in the market. Can you ask for more than that from a business? I highly recommend this conpany.
I unfortunately had a poor experience with HPE. I called them to replace some landscape light bulbs as I have some ground-based lights and also some tree-based lights. HPE sent a tech to my house who assess the lights and said he did not have those bulbs stocked on the truck, so he would have to order them. He ordered them and returned a few weeks later and then said that what he ordered did not fit and that I have a very unique type of bulb that HPE can not find/replace. I was then billed over $200 for 2 service calls, with no actions being done to replace the bulbs. I called HPE and they agreed to waive the 2nd service call charge, so I paid them $100. When the weather warmed up, I looked at one of the ground-based lights, easily removed a bulb with a simple twist, read the bulb-type printed on the base and immediately found multiple bulb suppliers on Amazon. I ordered replacement bulbs made by general electric so hardly a unique supplier and replaced all the ground-based bulbs. The information the tech provided was incorrect and then I had to pay for their mistakes. Maybe this was an isolated incident but one I thought was worth sharing.
Amazing service and customer support , very happy the dealer recommended them for car charging installation.
I highly recommend these guys. They know what they are doing and care--not easy to find anymore.
This company is very professional and easy to work with and are very friendly.
