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Hilton Auburn Hills Suites

  1. Auburn Hills
  2. Auburn Hills Restaurant

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Hilton Auburn Hills Suites

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The Hilton Auburn Hills Suites of Metro Detroit is the only full service all-suite hotel in Auburn Hills Michigan. Located just minutes from the Chrysler Headquarters, Great Lakes Outlet Mall, The Palace of Auburn Hills, Oakland University, DTE Energy Music Theatre and More!

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Please visit our website for our full list of services and amenities, as well as our local area guide, and hotel specials!

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Address: 2300 Featherstone Rd, Auburn Hills 48326
Phone: (248) 334-2222
Parking: Lot
State: MI
City: Auburn Hills
Street Number: 2300 Featherstone Rd
Zip Code: 48326
categories: hotel


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Reviews
Overall, the stay was enjoyable! I was a bit surprised there was not a kitchenette in my suite. In addition, it seems there were some plumbing issues above the toilet area in the bathroom. It seemed to be taken care of before my arrival, but the ceiling repair still needs some repair. There seems to be some need for a closet door in the bathroom area behind in the mirror by the sink. As for the suite area, some better furniture would make it more homey for those staying there. The arrival area was OK, but it seemed customers were milling around trying to decide where to get to their rooms. I also noticed there were 2 elevators, but it appeared that only one was operational. It also appeared that the AC in the dining room atrium was also not operating well. On my ride up, I observed numerous diners fanning themselves from the heat. This seemed to be not in keeping with Hilton policies of comfort. The hallways were very warm as well. Fortunately, the room was relatively comfortable upon my arrival. I will consider staying again if my future plans warrant me to do so. However, I feel some of these issues need to be resolved for me to do so. Let's see what can be done!
The room was overall clean. The latch plate for the door was loose. The door had pry marks on it-concerning. The employees were pleasant. My big issue was sitting in the lobby on the sofa, we had a very large centipede crawl on us about 5 minutes later we had a cockroach climb out of the chairs in the lobby. I saw no less than 5 large bugs crawling around in the furniture In a short window. The morning of our departure, we found more centipedes crawling around the furniture nearest the elevators. Some mosquitos flying around inside the lobby as well. We didn't see a single bug in the room but I won't be returning to find out.
I was surprised at the cleanliness level upon arrival. Dirty linens and dishes were in the hallway until the next morning. It seemed like they were short staffed. The staff we interacted with were very nice and pleasant. The hotel room was not the quality I expect of a Hilton. The wallpaper was warping off the wall, there was suspicious stains on the curtains and underneath the thermostat. Overall not great.
The property is neglected and all but abandoned. The doors squeak, the wallpaper is peeling, the furniture is frayed and stained, the TVs in the rooms turn on to static, the air is stale and musty, the shower head kept falling down, the coffee maker in our room didn't work, one of the elevators was boarded up with plywood... I could go on. And the breakfast was just a mess. The buffet was dirty, the coffee was all from concentrate, the omelette person was just not there... And after all of that, we were woken up to maintenance banging on our door at 8AM because the room above us had a leak. I suppose that's why all the wallpaper is peeling. The front desk staff is very kind, but there's only so much they can do when the building around them is falling apart. Hilton needs to audit this property. This was my first and last time in an Embassy Suites, and based on some other reviews, I am not alone in my experience.
Day 6 in this hotel, and it definitely does not meet a Hilton Standard. 1 elevator for guests ,housekeeping,and laundry. The AC clearly does not work within the main areas. The lack of housekeeping with laundry and trash built up in the halls was definitely a red flag. Requesting someone to come to the room to at least empty the trash and get some towels took 2 days to happen. Unfortunately, due to a death within our family, we didn't have time to move to a different hotel. The staff in the breakfast area have been excellent and friendly. The Managers reception. JUST DON'T DO IT. Staff is friendly.. food is very questionable at best. There is nothing like a cold beer that is sitting in a pitcher in the fridge that came from the tap. Do better Embassy Do better
Our family has enjoyed stays at embassy suites locations all over the continent, and I can honestly say that this location is by far, the worst stay we’ve had. I don’t care about the broken elevator. The room was terrible. Damaged wallpaper and paint flecks on the floor of the washroom, no where near the space we’ve experienced in the other locations, truly uncomfortable pull out bed, I could go on, but won’t since I’ll never come back. zero staff cleaning or bussing tables during breakfast, meaning the breakfast area was chaos. The desk staff were lively and helpful. However, for truly terrible rooms in terrible shape, and a disregard for simple hygiene in their restaurant, I’d say you’re better off staying just about anywhere else. At least the sheets were clean. Hiltons standards aren’t being met here.
I had my wedding block at this hotel and it was one of the worst experiences in a hotel. Our room had numerous stains and the toilet continued to run throughout the night. The front desk was informed of these issues yet they never were resolved. The staff was extremely unfriendly and unhelpful throughout the entire process of booking our wedding block at this hotel. Our gift bags were never handed out to our guests after continuing to ask the employees why they were not handing them out, they never seemed to care or be interested in them. The one elevator situation was a major issue for our guests when trying to reach our shuttle for the wedding venue. The air conditioning issue in the atrium area was very uncomfortable to be in when at breakfast and walking throughout. Finally, my in laws booked a room through our wedding block just like all of our other guests. When they went to check in the night of our wedding, they were told there were no rooms available for them and the hotel was overbooked and never assigned them a room. They were still charged for their room as well even though they never stayed there and are having to handle the hotel charge through their credit card company now instead. I would never recommend this hotel for anyone and will be informing my wedding venue to direct their guests to better accommodations in the future.
This place is a travesty. I came here to visit my friends who were staying here for a month during a house remodel. The pool was shut down without warning for “maintenance”, one of the two elevators weren’t working and the other one was super slow, as everyone there was using it. The rooms themselves are severely outdated. The pull out couch bed is seriously embarrassing. I don’t know how anyone could sleep or even sit on that. There also wasn’t enough parking at all. I had to circle around for 15 minutes until someone left- on a week night. Only redeeming factor about this place is that pets are allowed, which can be a pro or con to many.
It's like staying at a low quality 2 star hotel, but at 4 star prices. The floors are always sticky, the pool is always full of unattended kids, the air smells old and stale, the carpets are gross, there is often food and trash sitting outside the doors where people put their gross room service garbage out and staff is slow to pick it up. Don't get me started on the bar and the staff there. I went two nights in a row, and both nights they ran out of beer. The second night I ordered a flat bread pizza and after 45 minutes I was still waiting. They ran out of beer so I just left and went and got fast food. The first bartended acted like he never worked in a bar before and he didn't even know what a lager was. The second bartender was opening beers with his wedding ring, which is gross because his dirty hands are all over the mouth of the bottle. Overall, this is a very typical, low quality hotel where the rooms and staff are just barely adequate. The only reason to stay here is if your company is paying for it.
Worst hotel we have stayed at ever! AC only works in rooms so everywhere else is hot and muggy. Only one working elevator not too big of a deal. There was broken glass in the hallway on our floor that we told them twice about and still took them over 24 hours for them to take care of it. Walked into the room and our toilet was constantly running. Shower curtain was only have hung up. Bath soap was completely bone dry. Stains all over the floor and the couch. One of the curtains was also broke. They give 2 complementary water bottles for the 5 of us would have been happy with just 3 for the kids. Went swimming and felt like we were swimming in an abandoned building with how the ceiling/walls looked. I cannot believe this is a Hiton! Definitely does not meet the standard I have seen in the past. Noteworthy details: Disgusting and run down
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