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Holland Hospital Behavioral Health Services

  1. Holland
  2. Holland Health

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Holland Hospital Behavioral Health Services
"Holland Hospital Behavioral Health Services offers a full range of mental health and substance abuse services including outpatient therapy, inpatient treatment and innovative intensive outpatient care. Experienced experts provide comprehensive evaluations and individualized treatment plans that may include individual, group and/or family therapy, medication management, and more."
Address: 854 Washington Ave Ste 330, Holland (Michigan) 49423
Phone: (616) 355-3863
State: MI
City: Holland
Street Number: 854 Washington Ave Ste 330
Zip Code: 49423
categories: doctor


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00

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Reviews
Wife called for intense anxiety and mental issues, was looking for treatment options. What we received was an irritated operator that insisted an emergency room visit was the only way to get behavior health despite the issue not being life threatening. These people will refuse you service. And they do not seem to care for their community unless you can pay them tons of money by falsely lining up in the emergency room to pad their accounts with money. What a disgrace and a prime example of how bad mental health is handled in the US.
I'm giving 2 star only because I like my therapist. No staff the receptionist the biller the scheduler are all just rude will pass a message to the doctor don't give too s**** about you and your Mental Health crisis it's really sad this is my second time being here I was actually there for 10 years I was away for three and now I'm back because Holland doesn't have a lot to offer but I feel like they should fire their entire receptionist
5/1/23 BEWARE!!!! I've been caring for my mental health for over 12 years, along with some great doctors in Chicago, so my experience is very deep. I've never in my life seen or been to a facility like this! The staff are very rude, especially the respetionists, they have no compassion! Just try calling and asking questions! I'll allow myself to go into a mental breakdown before I step another foot in this building or even see another Doctor at this facility. All around, the worse experience I've ever had dealing with my mental health in 12 plus years. My concern is for new mental health patients that finally get the courage to find help, and they find these jokers for their first appointment. Do not go to this facility! Trust the reviews you're reading! I thought it couldn't be that bad, and it's a lot worse then you can imagine.
It’s hard to find office/receptionist staff that are 100% good at their jobs but this office has been one of the worst so far. It felt like i was looking the mean girls from high school in the face again. These women answering the phones clearly are not suitable/ do not have the patience to deal with patients struggling with mental health. They are impatient, unkind, and have an attitude regarding anything they might have to do a little extra work for. This office is not friendly and I won’t get into having to change providers so often within the office due to unprofessionalism. I hope the ladies who run the front desk can grow and realize this may not be the correct career calling and to allow more patient and empathetic people to join their staff.
If I could put no stars, I would. I highly discourage anyone with mental health concerns from going here. They have only made my situation worse at this point. After my testing was rescheduled several times to later dates, my follow up appointment was rescheduled 4 times before I finally complained that I was called to be rescheduled for a 5th time. I finally got my appointments done and was awaiting my report to be sent in to my pcp. My psychiatrist told me it would be sent in by the end of the week so to make an appointment for the following week. I call my pcp that next Monday, no report was sent. Call my psychiatrist office and he didn’t file my report and was out of the office for another week and a half. So now I have to continue to wait even longer for help, go around and reschedule my pcp appointment, find a babysitter again for my children, and wait for whenever he decides to send my report in. For someone struggling and trying to find help, this has been an absolutely awful experience.
After Dr. Joyce Gregory was "let go" under what I consider bizarre circumstances, and everyone one else that was supposed to take my case was also terminated, I was told due to missing two telemed appointments my case was closed and I was no longer welcome there. Funny, after being a patient since 2007. Nice way to treat someone who suffers from Borderline Personality Disorder!
I was treated so horribly at Holland Hospital Behavioral health today. My provider left the practice, and I made an appointment with her before she left. She suggested that I call back and make an appointment in a couple of months. Fast forward a month later, I call to get a prescription filled and I was told my chart was closed. I asked if it could be reopened or if I could scheduled time with a new provider and the receptionist said no. Thankfully I work in the health care field and could figure out a way to get my meds and find a new provider, but what happens if I didn’t understand how to navigate the completed health care system? I was never notified of the closure, or given a reason why. The receptionist said they left a VM, but I have gone back through my VM’s 4 times and can’t find one. How can you care for people in mental health crises, when you so quickly turn your back on patients? I could see if I was seeking a controlled substance, but I was asking for my antidepressants.. and was denied. I was also told that I was not “welcome back”. For what? I missed one appointment because of a car accident, and that was years ago. What could I have done? This is my first of many complaints, I want patients to know just how poorly this office is operated, and if you are seeking help, please go to an organization that plans to stick with you until you get the help you need.
I was advised by the inpatient services to see a LMSW here. I received my bill after one appointment for $188. My insurance covered a whopping 9.3% of the bill. Is this what "we take your insurance" means? The charge was for "psychiatric diagnostic evaluation" which I did not receive at all in any sense of the matter. I saw a LMSW which has no legal ground for psychiatric work, I was never diagnosed, nor was I evaluated. Upon calling billing, she told me I was paying for the paper I filled out my first day. This questionnaire was wondering if I was depressed and associated symptoms. $188 to fill out a paper explaining that I am depressed, and they wonder why... I contacted the hospital and spoke with another woman that hung up on me and when I reached her again she sent me to a different voicemail. This place, just like the rest of them, does not care about helping people. This is another business just like all other healthcare in our country. You wonder why people are anxious and depressed? Because none of us can afford these premiums and we get billed for help we didn't receive. Do not come here for your own sake please stay away.
The therapist is wonderful for my daughter, but she has had to cancel 2 appointments so far on the actual day of the appointment, which, if we were to do, we would be billed for the appointment. We haven't been with this office for very long, but the office staff should be less rude when they call me to reschedule an appointment that is not our issue in rescheduling. They are also rude when I am making future appointments, which these are the only instances I have had with talking with office personnel.
I highly recommend Erin to anyone looking for an empathetic psychiatrist. She is truly concerned about improving her patients’ well-being. At the same time, she is very professional and knowledgeable and I felt like I was in extremely capable hands. She has helped me overcome so much, and I feel like my life and mental peace are both in such a better place since I started seeing her. i have been working with this lovely lady for over a year now. I have a history of unspecified Mood disorders anxiety and depression since I was a teenager. In recent events when I first met Erin I was at a pivotal point in my life, In my young 20s I started to develop signs of ADHD that really brought my world chaos. I have seen such a significant difference from last year till now it brings tears to my eyes because I felt so hopeless for so long. She was extremely thorough in trying different medications, While keeping in mind the health risks specifically pertaining to me. As our communication grew stronger we were able to rule out what was working and what wasn't. She is a active listener, and is extremely kind and exhibits a vast working knowledge of psychiatric, emotional, and mental disorders and the issues and symptoms that stem from these disorders. I always felt at ease with her and I have really appreciated and benefited from being under such excellent care. She has been so patient and understanding. I can now say that I am happy with my life I have things to look forward to and I feel like I am slowly becoming the best version of myself now that I feel stable.
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