This place is horrendous in its treatment and in its practice. Yes of course there is some staff there that is good and treats patients with dignity and respect but overall the time spent there was full of anxiety and fear. I was transferred there under an IVC order for calling a helpline. I was given zero to no legitimate therapy while there and wasn’t seen by a doctor or therapist for over 36 hours after I was admitted. The only reason I was able to stay calm was the therapy techniques I had received on the outside. When I finally did see a doctor he told me that there was no reason for me to be here but he also could not release me. This place is an insurance scam at its finest and will pull every penny they can legally get out of you before releasing you with zero treatment. This is also consistent experience with my peers that came there voluntarily. While you do not have the ability to choose to be there under an IVC if you are thinking about seeking help look for it elsewhere. This place does not help it harms, and that is consistent with every single one of my peers stories from being in there.
Had my daughter there for six days. They billed nearly 5k and to top all of it off, less than 24 hours after discharge, she attempted suicide and has been back at the hospital UNC for over a week now. Then they have the nerve to call me to try to get me to pay the bill. They even went so far as to tell my daughter while she was there that they aren't there to help her just to diagnose her. However the only medication they recommend her be on was melatonin for sleeping. Such a waste of money. Sure people are nice but they generally are when blowing smoke up your a**.
First time at a mental hospital and it wasn’t as bad as I thought it would be. The food is decent, the staff for my unit were great, and I felt safe. My only concern was how brief individual sessions with the doctor and therapist was. Otherwise okay.
STOP! DO NOT IGNORE THE REVIEWS! I was there for 3 nights voluntarily and they abused me. Mold and urine stains were on the ground. I had the flu and they didn’t let me sleep in my bed so I had to sleep on the floor. It’s pure neglect. What they do in there is illegal. DO WHATEVER YOU CAN TO GET YOUR KID OUT. The staff are awful besides Ms. Sam who is an absolute GOD
My young child is autistic and was dealing with a lot of issues that made living at home unsafe. This hospital turned her around in four days. I was in constant contact with her doctor to assist in her care. She was treated fairly, learned great coping skills and continues to follow them. Visitation and discharge were as expected. A typical stay is about a week, so plan accordingly with clothing and toiletries.
i got discharged today. the techs and nurses were okay, but i saw things that made me have more trauma than i did at the start. a peer of mine was beaten up and taken to the hospital; the staff were hesitant to react. another peer of mine has been thrown against a solid metal door nearly every day. sure, they acted out, but no one deserves that treatment. i’ve also heard people have a problem with one of the doctors, which i can’t elaborate on because i haven’t had an issue with him. however, i was very homesick as i live 2 1/2 hours from raleigh. i was only allowed 10 minutes per day to call my mom, which is probably normal but it was scary for me. i don’t recommend this place at all. communication is a weakness for all staff members- i knew nothing about my medicine or diagnosis or discharge date the entire time i was there. any patient that’s still there, i salute. because i couldn’t do it. so if you have ANY other options for a mental health facility, please do not choose holly hill. your child will NOT get any help, it’ll make them worse. thank you.
This place was literally hell. Patients were assaulted by the employees. The employees would constantly make fun of the patients and the doctor was very rude. I left with way more trauma than I had when I arrived. Do not send your child here. If I could give it a zero I absolutely would. The employees did not seem to give a damn about the patients. They did not handle anything well there and they were overall very unprofessional during my experience there.
this is by far the worst place you could ever take your child for care. they were uncommunicative, discharged my daughter without proper follow up care, refuse to return calls about follow up care. my daughter was injured in their care and they never called us. she was able to cut herself using items the nursing staff gave her. I WILL be going to the news. we have already filled a formal complaint with the medical board. 0/10. please NEVER take your children to holly hills
I was only here one night, and I am completely traumatized. I didn’t sleep at all and my blood was drawn three times. I came here to be treated, not to be locked in a dayroom with one nurse and thirteen children with no real therapy. Please, if you have the option, DO NOT come here. For your or your children’s mental health, don’t come here.
If I could give negative stars I would. By far one of the worst experiences of my life. Almost no therapy and rehabilitation took place the entire time I stayed. If everyone cooperated and payed attention maybe 30 mins total of therapy a day. Was not fed well the entire time I was there and lost 8lbs in 4 days. Mother called them multiple times requesting I get more food and did not receive more. Doctor recommended I be put on protein shakes for added calories while there but was never given them. Was told I would be provided clothing but received none and was forced to wear the same clothes for three days until my family shipped me more. Almost all of the therapists there hated their jobs and complained frequently about how much they hated being there. We were kept in a day room for hours a day with nothing but a TV and books if we were lucky. Went outside for maybe 15 mins a day and to the gym 30 mins a day. This place is completely unorganized, traumatizing, and outright abusive. If your child is truly struggling with a mental health problem do not send them here. This place is a glorified daycare at best.
