Hot Spring Spas of Orange County

I’ve used Hot Springs Spas for 15 + years. The Spas are excellent and I’ve had nothing but positive interaction. I bought my second spa this year, a higher end model, it performs excellently. The spa was delivered and set up when promised. If you are fair and reasonable, I think you will get fair and reasonable service here.

STAY AWAY! WORST COMPANY EVER FOR REPAIR!! RESCHEDULED TIMES & DATES ON ME MANY TIMES. THEN WHEN I A LOYAL CUSTOMER ASKED WHY MY REPAIR TIME WAS CHANGED AGAIN TO LAST OF DAY AND WHY MY SPA NEEDED TO BE FILLED, THIS ABSOLUTE COWARD SCOTT SAID THEY CANT DO BUSINESS WITH ME ANYMORE INSTEAD OF HAVING THE INTEGRITY TO EXPLAIN TO ME WHY THEY HAD TO MAKE ANOTHER CHANGE TO MY SERVICE TIME AND BEFORE I COULD EVEN EXPLAIN TO HIM MY SPA HAD SPRUNG A LEAK AND THE WATER HAD DRAINED OUT OVERNIGHT.

Great service and after sale support. I purchased my first Grandee Spa from Greg & Scott almost 20 years ago. Since then I have purchased another spa for our Lake Arrowhead home. Greg, Scott and Dan have always been there when help is needed. They stand behind their products and deliver a quality experience to their customers - Thank You!

I typically don't write reviews but it seems like there is so much negativity out there that I figured I would share my positive experience. In March 2020, I ordered a spa from another dealer and when it was delivered it was out of the box and scratched. The lid was also affixed and oriented in the wrong direction etc. After that fiasco, I contacted Greg at Hot Spring Spas. Greg assured me that he didn't do business like that and that if I ordered a spa through him it would be new and in box. Greg also worked with me on price and honored the deal that I had made with the other dealer. In May, I ordered a spa through Hot Spring Spas. My spa was just delivered on October 29, 2020. Greg has been great through the whole process. I called about every two weeks and Greg always made sure to speak with me. Many times he didn't have the news that I wanted but he always made sure to tell me what news he did have. About two weeks before my spa was delivered, I was contacted and told that my spa was being made. When my spa arrived at the shop, Greg told me he would do his best to get it installed before Halloween. I wanted the kids to have a sleep over for Halloween. With COVID who knows about trick or treating this year. My delivery date came and so did the Silverado fire. We were mandatorily evacuated on October 27, 2020, through October 28, 2020, which was the the day of my scheduled delivery. I know that my spa had come with a lot of others and that the customers have been waiting for months to receive them. I also know that Hot Spring Spas was booked delivering two spas a day. Somehow on October 29, 2020 my spa was delivered and set up. Greg really pulled through. His team was professional and knew their stuff. I really appreciate the service Hot Spring Spas has provided for me. I didn't really understand it at the time, but when you buy a spa you are getting a relationship with that dealer. I would caution anyone buying a spa to shop around and chose wisely. That being said it has been great doing business with Hot Spring Spas and I would highly recommend them.

We remodeled our backyard and decided we wanted a Spa. We knew absolutely nothing about spas and did a ton of research. Went to OC Hot Spring Spas at least 3 times went to other places too and felt the most comfortable with the process there. Greg and staff are amazing. They are extremely knowledgeable and have a no pressure sales approach. We also like that they are local to us. Very happy with the process and service we got.

Bought a Hot Springs Grandee from the big retailer up in Placentia. Had fun going from spa to spa like furry little seals comparing jets, filtration and layout. Paid for it dearly in service and response. Really irritating to drop 13k and not receive return calls, so shopped around and found Greg at Hot Spring Spas of Orange County. This guy is good, his company is relaxed but responsive. Greg remembers your name and your spa, even if you didn't buy it from him. He also gives great advice on products which we've followed since, using less chemicals, hassle and cost than before. He'll also tell you how to naviagate the system. Recently the remote showed 115 degrees when the water was 85. Greg predicted that it was a thermostat and advised us to call big retailer first to try to get them to honor their warranty. He also told us he would sort out everything with Watkins Manufacturing which is just down the road in Vista and make it right if retailer didnt return our calls. This company is a good resource. This is a case where smaller is better. We should have started here.

We had a stellar experience with the team here. My husband went into the store with our two small kids and they got great support and all of their questions answered. For Valentine's day, I decided to get the spa my husband had spotted at the store as a gift. I called up the store, they remembered my husband right away and what he wanted, then I ordered it right there on the phone. They prioritized the order to make sure it arrived on time for the holiday, did all of the logistics from electrical to install and followed up spectacularly. I have nothing but high marks for everyone we worked with along the way.

I was pretty disappointed with the service department. If I ever needed service on my hot tub I would look elsewhere. For my overpriced $140 service visit I got no information about anything on my spa. I had to call and ask for details on the service call and still never got anything. Poor customer service! Look elsewhere if you need help.

This company is superb in all respects ... fair pricing, quality product, expert guidance, and unparalleled customer service Greg & Staff! We wish that we would have purchased sooner from this genuine and honest company. Thank you!

These guys no everything about spas. I had such a great experience I just sent my friends in to buy one and have recommended them To everyone I know looking for a spa.