Hudson's Bay

It is the flag store of a historical shopping center. The building is large with basically everything you can possible imagine. The store offers a wide selection of clothing, accessories, and home goods. Customers have praised the store for its friendly and helpful staff, wide selection of products, and during the Bay Days reasonable prices. Overall, i have a positive experience shopping at The Bay Store. Over the years this place became one of the most appreciated stores in Toronto.

I like the place this time but I am not a regular visiter to this store. My wife wanted to buy a dress for an upcoming event, so I tried this location. I like the presentation and even prices as well. It was worth going.

The fragrance department in this Hudson’s Bay branch has become my go-to in Downtown Toronto. The department located on the main floor, provides customers with a large variety of perfumes. Don’t worry if you’re not an expert in finding the best perfume of your choice, as this department has great employees to help you with your purchase. Early 2022, I’ve met one of their best employees Hedy. Since then, I’ve become a big fan of this department. She is friendly, warm, and more importantly very knowledgeable. She spends good time to understand her customers’ taste, and offers them the best deal that matches what they’re looking for. She is very passionate about her work and that gives me piece of mind to make my best decision and enjoy my purchase. So far, I had multiple purchases for myself and my parents and we are all super satisfied. If you visit this Hudson’s Bay, ask her for help. You won’t be disappointed.

Nice place! Quite big choice of clothes and shoes with good quality. Also very nice staff

Went to the store located in the Eaton Center to look for a new Cologne. The staff there were extremely helpful and knowledgable. I spoke with a young Asian man who was closing yesterday and he definitely knew his stuff. I really appreciate the time he took to answer all my questions and help me pick a fragrance. I would highly recommend visiting this store.

I bought a sofa, but then I found a better one somewhere else. I went back to the store to cancel my order. They told me I had to cancel it over the phone. The people I talked to on the phone were nice, but it felt like a big run-around. I thought canceling an order would be simple, but it turned out to be more complicated than I expected. I had to talk to different people on the phone, and they kept transferring me to different departments. Each person said they would help, but it felt like I was going in circles. Even though the people I talked to were polite, the whole process was frustrating. Online shopping is supposed to be easy, but this experience showed me that sometimes it can be a hassle. I managed to cancel my order, but it took a lot more time and effort than I thought it would.

It is a great experience to visit this place. While some prices are quite high many brand names and high end products but you can find more affordable items especially during sales. it is probably one of the last places in Toronto to see such elaborate and artful displays. recently I've visited the 3rd and 4th floor to look at women's clothing: the 3rd floor offers pricier choices by major labels, while on the 4th you can find more casual/affordable selection. the 4th floor is also home to lingerie and children's clothing. I always found navigating HBC stores I used to frequent the one at Bloor and Yonge before it closed recently quite challenging: the signage is quite sparse and it took a few visit to figure out my way around. At Queen street location it is especially IMHO difficult to find one's way from the lowest level. the lighting cab be also quite deceitful: some displays use spectrum very similar to daylight giving false hope that one is near a window or entrance which would help to orient oneself. It is definitely not a big box store experience. it might be hard to find an open register, but if you find an employee they are usually very helpful and if they can't assist themselves like they are not authorised to use cash register themselves they will lead you to another employee or summon somebody. There are some very good finds on discount racks, but it requires time and patience to go through them - you can reconnect with your inner hunter-gatherer. Even if an items is tagged with a sale price it is good to price-check before purchase: some pieces might be actually cheaper than the label indicates as another discount is applied. But be prepared for the opposite: I would find a piece of clothing among or next to discounted products only to find out that this particular model/colour is not on sale. it is definitely a perfect place for those with lots of money to spend.

Everything under one roof. Very nice, cutesy, warm, earthy, classic to chic, contemporary to traditional, all tones rae available. It's huge. Around 5 6 floors if I am not wrong. So be ready to be on your toes for a good amount of time.

Called in to browse some of the premium perfumes and Yvette helped me with testing a few out. I mentioned a particular perfume that wasn't readily available. She then came and found me and shared that she was able to find the very last sample available of that perfume. Truly wonderful service and very kind. Thanks, Yvette!

This Hudson Bay used to be a great place to shop. I decided to go there after being away for some time. I visited there twice in the past week. I decided to stick with the one in the Upper Canada mall. I value customer service a lot. Staff were unfriendly, dismissive, and unwelcoming. The third floor smelled like stale water. In my first visit, a saleswoman passed me to go to another woman to tell her they had new inventory. She dismissed me completely on her way the mentioned woman and back. On the second day, the salespeople's attitude was the same.