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Hw Home

  1. Boulder
  2. Boulder Furniture Store

Reviews, get directions and information for Hw Home

Hw Home
"Founded in 1999, HW Home has been serving the Colorado Front Range for over 20 years. Since opening our first store on Boulder’s Pearl Street, our mission has been to serve as a Colorado staple offering unique, fashion forward furnishings and interior design services. We’ve found success by focusing on our core ethos of quality, service, and value. HW Home is CO’s local favorite for fresh furnishings and great design, offering quick delivery on countless items and a true alternative to the national chains."
Address: 1941 Pearl St, Boulder 80302
Phone: (303) 545-0320
State: CO
City: Boulder
Street Number: 1941 Pearl St
Zip Code: 80302-4466
categories: furniture store


Opening Hours

Monday: 10:00 - 18:00
Tuesday: 10:00 - 18:00
Wednesday: 10:00 - 18:00
Thursday: 10:00 - 18:00
Friday: 11:00 - 19:00
Saturday: 11:00 - 19:00
Sunday: 11:00 - 17:00

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Reviews
I had the most wonderful experience in HW Home. Lisa, the designer I worked with, is a gem. She was so incredibly helpful to me with her ease of communication and wealth of knowledge-she helped me to clarify what I was seeking room by room and she was completely focused and answered not only my specific furniture questions but also my design questions. I cannot tell you how much I enjoyed and how fulfilling this experience with her was. I felt like hugging her when I left. Your store is so completely beautiful and welcoming, every vignette feeling like a home. Beautiful furniture of the highest quality. All of your employees that day were so kind and so very active making your shop more perfect. It was a pleasure to be there. Thank you
The showrooms and product are beyond stunning. The level of staff knowledge and customer service is far better than the best I have experienced anywhere else.
After we lost our home in the Marshall Fire, Lisa and Ron were fabulous at helping us begin furnishing a new place. Lisa quickly understood our tastes and preferences, helped us identify and prioritize our needs, recommended a variety of options for us to choose from, helped focus and refine our choices so they represented what we really wanted and a start toward a home that would be comfortable and reflect us long term. She has followed up on deliveries and monitored the status of items we ordered. She and Ron searched the warehouse for items that were in stock and could be delivered sooner, and they've worked with their vendors to expedite delivery on items that must be manufactured. We couldn't be happier!
I live directly behind the HW boulder store on pearl street . Several times a month a large box truck 20 ft sometimes two, park in the alley illegally for up to 8 hours while the trucks are unloading new merchandise. I’ve put up with it for 3 years. My house is in the alley and the truck parks 6 feet from my windows. The employees that unload the merchandise were are very loud, used racial slurs and were generally acting in a manor unbefitting of any company. They also block roughly 6-8 parking spots every time they unload . Everyone that lives behind the store about 7 people is annoyed by this and today I casually walked into the store just to see if anything could be done . The “director” of HW told me they’ve been doing it for 20 years and entirely dismissed me . If this is the way the director of the store treats community members , especially the group of us that live behind the store , I would be highly wary of doing business with them . All I was hoping for was for the guy to understand where I was coming from and see if there was any solution rather than be ignored.
My experience with Jaclyn was very frustrating. I had to follow-up with her so many times as I waited on information or quotes she promised. Ultimately, my patience wore out and I stopped trying. I will take my business elsewhere.
I had previously purchased the majority of my furniture, etc., including a couch, 3 tables, 7 pillows, a wool throw blanket, 2 lamps, a chandelier, and 2 silk/wool rugs at the HW Home in Cherry Creek North Denver. When I tried to return the chandelier because it was the wrong size, I was told by the manager that they did not allow any returns. I could not believe they would not take back the chandelier after I had spent over $30,000.00 in their store. In addition, and more importantly I explained to the manager that since the chandelier had been purchased in the store, and not ordered, their Webpage states they accept returns. In pertinent part, HW Home's webpage under the return policy segment states the following: "If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. A return authorization number RA must be issued by HW Home customer care prior to any merchandise return. Customers are responsible for all costs and arrangements of any and all returned merchandise." The manager replied that they are not bound by what it states on their webpage. When I asked to speak with the owner of the store, the manager told me this was not possible and to pick up the box and leave the store. Although I would normally pick up the box and leave- happy never to return, I had recently undergone 2 spinal surgeries so an employee had carried the box into the store for me and I could not physically carry it out. When I explained this to him and that I would need assistance in carrying the box to my vehicle, he stated with a smile "thats too bad, I guess you will need to procure help elsewhere." Upon returning home, I called the store and got the owner's telephone number. I left a message with him explaining what had happened, and requested he return my call. He never called back. My suggestion, if you have managed to make this far in my lengthy review, would be for you to go to any of HW Homes's competitors to purchase your merchandise. Simply stated, HW Home does not deserve to be in business when treating customers this poorly. Please pass it on. Thank You, Marie
Advertised countless dressers on their site, but literally only 2 were available in the store to look at. Quality to price ratio was pretty low. Probably fine for accessories but I'd shop around somewhere else for furniture...
Beautiful, unique furniture pieces and helpful design advice.
Get Rachel. She is awesome.
Great quality, unique choices.
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