IMAGE 日韓美妝專賣店

There’s a lot of variety in items, but the staff here is a bit hostile. I’ve come here a couple times with my white passing family we’re Mexican, I’m on the brown side and didn’t have many issues. On the other hand, I came here with my boyfriend today, both of us on the darker side, and were constantly being followed and watched by the employees at the store. At first I hadn’t noticed, as i was looking at prices, but it got so bad that my boyfriend pointed out that they kept staring at him and was uncomfortable. After that, I began to notice it as well. We left soon after. In addition to the racist staff, a lot of the items here are incredibly expensive. I suggest going elsewhere.

I have to agree with the other reviews and such, this place makes me uncomfortable to go into. I just wanted a bear plushie. I am a dark skinned latina and I was with my family looking at the toys and I had bought a honestly kind of expensive bear because I don't really see them sell this bear anywhere else. But I noticed the whole time while I was looking at the toys. There was a employee following us around, she didn't even back away when I looked at her. The thing is that I wasn't even wearing like anything that I could possibly steal with it just didn't make a lot of sense on the employee part to follow us. The only thing that did make sense and validate my concerns is that the fact that this happen to other latino people in the comment section as far as I read. It is disappointing to find such a cute store with cute items and be followed and stalked by the employee's. I don't know how they would change this behavior however other than getting new employees.

I stopped by this place since this place carries a variety of Asian beauty brands, which makes it a unique spot. BUT, I really can’t give this place more than 1 star. The main reason is this place has pretty bad customer service, which makes you don’t feel welcomed to be in the store for any second longer. Since this place has a good amount of brand varieties and the store is pretty big, poor organizations of displays makes it quite hard to find the skin care I am looking for. Thus, I had to bother the store employee to help me out, thought they may know their products locations better… As I said “excuse me…” while the employee passing right in front of me, she ignored me until the 3rd time I called her. Then when she turned around, she showed very UNFRIENDLY expression face that doesn’t wanna be bothered. I asked if they have the product I’m lookin for, she just answered VERY IMPATIENTLY! Give me a vibe of she’s so close to roll her eyes, LOL I seriously ain’t no joke about it. Totally understand nowadays, business is barely able to keep up. But if you really want to make your business to success among the competitive market, in addition to the competitive pricing in the market, customer service is the key. I really hope the business owner/manager is able to aware and provide employees better trainings on better customer service attitude.

Horrible experience. I’ve always passed by this store and never gone in but finally today I decided to check it out because I saw they had makeup I wanted to try out. I shouldn’t have bothered at all, the minute I entered I was already being stared at by the employees, I would move to one aisle and when I turned one of the employees was behind me following me. When I took a call from my mom I was speaking Spanish and the employee persisted on following me even more. I left so disappointed. Definitely need to give your employees a reality check on not being so judgemental towards customers.

SCAMMERS. I ordered online exactly one month ago never got any updates on my package, so I emailed but never got a response so I called and they said they would order it from Japan and send it but more weeks go by and no updates. I called again and they said they refunded me but I never got one, that they were going to email me a screenshot of it but I have still yet to receive that email. I have been patient and understanding but at this point they’re just scamming me of my money.

Image Beauty sells Japanese and Korean beauty products, mainly cosmetics, personal care, fragrance, and kawaii goods. It’s a big store so they have a wide selection of different products. I can’t really speak on beauty products, but they have lots of products from Japan featuring Sanrio, Disney, and other popular characters imported from Japan. They usually have items that are not for sale or not yet for sale in America from competitors. They also have specialty items exclusive to Tokyo Disneyland and Sanrio Puroland. Their prices can also be lower than their competitors as well.

BEFORE YOU SHOP HERE READ THE REVIEWS. 32 WRITTEN REVIEWSINCLIDING MINE, 23 OF THE REVIEWS COMPLAIN ABOUT RACIST PEOPLE OR EMPLOYEES FOLLOWING CUSTOMERS AROUND. DO THE MATH. THAT IS WAY MORE THAN HALF. RACISTS! Me, my friends, and my mom came here yesterday. Immediately the atmosphere was off. I wanted to leave but stayed because my friends wanted to take a look around. This lady with a shoulder haircut and glasses followed us around the store and wouldn't leave me or my mom alone. I admit my mother did have a big bag, but this white lady who was walking around at the same time as us WITH AN EVEN BIGGER BAG was not followed. Plus a small Sanrio plushie was 92 dollars! Outrageous . NEVER COMING HERE AGAIN.

I went to this store twice now and had a great experience both times. When I came to post a review I was surprised to see so many negative ones! I’m hoping that past issues have been resolved and whoever was being racist is no longer working there. My family and I are Mexican, the 3 of us went in the other day, looked around for maybe 20 minutes and got some cute blind boxes and lotion. Overall a great time and the only time clerks approached us was to briefly ask if we needed help finding specific items. That was all. Maybe things are changing for the better :

Wow! Was going to leave a review but I guess I wasn’t crazy! This place is horrible! Definitely racist! Been here twice and I am always followed ! There were other customers in the store that were Asian and they were definitely not being followed! I even asked did I steal and they still follow you even when you mention it! I hope this place closes down. Both times I did not purchase anything! Will not support a business like this.

I stopped by to see if the review were true yup. right when I walked in I was being followed it was funny I did end up leaving after five minutes b/c of the uncomfortable atmosphere