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Reviews, get directions and information for Innovation Compounding Pharmacy

Innovation Compounding Pharmacy

About

Helping patients bridge the gap between living and living well.

Description

Innovation Compounding is a compounding pharmacy that supports over 6,000 prescribers, 65,000 patients, and annually provides 60,000 prescriptions across the nation. We commit to individualized pharmaceutical care by being relentless in our drive for personalized medicine, compassionate towards our patients and doctors, as well as being a wellness advocate for our patients’ lives and state of well being.

It is our passion to enhance our patient's quality of life!

Mission

Our mission is to:

Be the market leader in delivering high quality pharmaceutically compounded products to patients.

Conduct ongoing health-outcome assessments and continuous research to ensure the efficacy and safety of compounded medications.

Serve as a trusted source to physicians in various healthcare segments by presenting evidence and scientific-based information.

"It is our passion to enhance our patient's quality of life"

Products

Men's Health, Women's Health, Pain Management, Weight Loss Management, Allergy Testing and Treatment, Nutrition Therapy, Skin Care and Dermatology



"Our specialties include: Women's health and hormones, men's health and hormones, allergy testing and treatment, weight loss, nutrition therapy, pain management, dermatology, cosmeceuticals and myopia nearsightedness.For over twelve years, Innovation Compounding Pharmacy has been providing custom medications to physicians, clinics, and patients nationwide.Many of the medications we compound are used to treat complex conditions and unique disease states. Our specialty-trained compounding pharmacists work hand-in-hand with your doctor to customize medications to your needs.We are here to help answer questions, provide recommendations, and treat you with the care and compassion we would want for our family."
Address: 6095 Pine Mountain Rd NW Ste 108, Kennesaw 30152
Phone: (800) 547-1399
Email: moc.gnidnuopmocnoitavonni@bal
Parking: Lot
State: GA
City: Kennesaw
Street Number: 6095 Pine Mountain Rd NW Ste 108
Zip Code: 30152
categories: pharmacy / drugstore


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 17:00


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Reviews
I got switched to Innovation because my last compounding pharmacy shut down. The transfer was painless. The turn around times are slower but generally I can deal with that. My recent experience went like this. Been waiting four weeks, which I was told when I ordered. But now I was up against a deadline before I leave town and couldn't wait any longer. I called and explained this to Lisa and she got it done for me. For Lisa going the extra mile, they get 5 stars. Thanks, Lisa.
Update: Innovation called me about this review to investigate and was very respectful and concerned. If they can fix their answering service / customer service which seems to be just one person causing these issues, I’d try them again. However, until then I stand by my original review. Innovation customer service - with the exception of Bari who is the best there - is absolutely horrible. To get my RX transferred to Innovation from a North Fulton Compounding was nearly impossible. The lady who answered the phone completely forgot to put in the transfer request until I called back twice- and she even gasped and said she had forgotten. Then, they didn't even fill the RX. I had to ask for it to get filled. When I went to get a refill, I used their online system which apparently was broken regardless of it seemingly working fine. After getting an email confirming they received it, I had to call them to only hear that yes it was in the system, but they didn't process it. Then, it was about a 10 day turn around! Both times I got my RX filled, it was about a 14 day process from start to finish. They only get 2 stars because they could actually refill it eventually. Do yourself a favor and save the headache of dealing with staff who are poorly trained and go somewhere else.
My doctor sent my scrip there last week. They called me right away, I know two others who have used them. So far my experience has been very positive, they answer the phone right away when I called. I'm looking forward to getting my meds. Everyone so far has been very accommodating.
My first experience with this pharmacy has not been going well at all. My prescription was paid for April 12th. I knew from the start it would take about 3 weeks to fill and receive my medication. I called Innovation May 1st to check the status of my order. The person I spoke to was helpful and friendly. I was told that day I should be receiving it by Wednesday May 3rd. On May 6th I sent a message on the patient portal asking if there was a way to track my order since it had still not been received. As of today May 10th still no response to that message. On May 8th I called again since I still had not received my medication. This time the person was rude and not friendly at all. I could see on the patient portal that the order was filled April 27th. I mentioned this. She told me they only ship out orders certain days of the week. I said if it was filled on that day, shouldn't it have at least shipped out one day last week. That's when I got a response along the lines of I will get it when I get it. This is very frustrating. And I mentioned how I was totally out of my medication. After paying about $50 for shipping on top of the price of the medication, this has been such a disappointing experience.
Promise 30 days but don’t deliver! Upon calling and speaking to a supervisor, she stated that it’s 30 BUSINESS days and their closed on Fridays, etc. , etc., etc How about this, don’t charge the credit card until it’s shipped. I’m sure that will speed up the process!
Very friendly staff! Any time there was a problem, or so I thought, their team members always go above and beyond to help me fix the "issue". The pharmacists are extremely helpful and answer any absurd questions I may have. I highly recommend this pharmacy for their stellar service.
The absolute worst pharmacy experience. They were great when they were Wedgewood Pharmacy but since being acquired by Innovation it is virtually impossible to get your script filled. My credit card was charged on the date of the order over a month ago. I have since called 4 times and the folks who answer the phone will tell you anything to make you go away. First it was the drug was on back order. Then it was the drug was received and my script would go out any day. The same with my 3rd call. I finally asked to cancel the order and I was told it would be cancelled the same day. It still shows as pending. I ended up having to dispute the amount through my credit card. This is serious business. This is a pharmacy!! Its not like the purse you bought did not show up. I did some research. Revelation Pharmacy is the parent company for Innovation. Their goal and mission is to grow through acquisition public information. They have already bought up several smaller compounding pharmacies. They are headed by Shawn Hodges, CEO. I looked up how to report them to regulatory authorities and it seems that in 2020 the same Dr. Hodges was named president of the organization that provides the accreditation for compounding pharmacies which is the Alliance for Pharmacy Compounding part of the Pharmacy Compounding Accreditation Board. Does that strike anyone as self serving? The only recourse left is to report them to the Georgia Board of Pharmacy. It is obvious that their growth is unsustainable and if they continue along this path things will get worse. Compounding is a vitally important service. If Innovation cannot provide that service to the patients of the pharmacies they have already taken over, what happens when they fold in all of the smaller pharmacies and there are no reliable compounding pharmacies left.
Had some issues with a prescription order , but the management solved the issue quickly. Special thanks to service assistant Lisa!
Right hand doesn’t know what left hand is doing. Poor service. Takes over a month to get your medications , always have excuse or none for poor service. Time to change !!
Innovation always provides the best service! Our orders are shipped quickly and packaged carefully. I love the new vitamin blend for my patients! It’s our new favorite
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