Insight Credit Union

I have to say that out of all the Banks I’ve been, I’ve never seen or dealt with an employee as dedicated, helpful, smart, goes out of her way to help you and resolve whatever problem you have as with Karel Alonso. I had the privilege to have met her, thanks to my Mother having to do some transactions and would only do them with Mrs. Alonso because she knew that they were going to be done correctly! I highly recommend Mrs. Alonso for any transactions you would need in a Bank. She is an amazing employee & the bank is very lucky to have such a competent and incredible employee like her.

Been banking here for over 5 years and I love the fact that in such little time, the tellers knew me and my husband by name. They helped me refinance my car from a 17% down to less than 2%. The personal attention you get from the tellers and the bank manager, Karel is above and beyond. I’ve opened up bank accounts for my kids here also. Give them a try. They have free checking also. Their rates are always better than a regular bank.

Unless you maintain a direct deposit account at Insight, it is a $7.50 “service charge” to make a car payment. Over the term of the loan, that’s an additional added fee of over $600.00. This is an Insight Penalty Fee for not using their other poor services. DO NOT FINANCE WITH INSIGHT CREDIT UNION. I will terminate all Insight Services as soon as possible.

Karel Alonso is amazing branch manager, she was kind and extremely helpful. She did a great job, explaining everything. I am glad I received helped from Karel. If you ever take the time to visit insight credit union. Ask for Karel she will make your time a great experience. Thank you so much Karel!

Where to begin... after a year of dealing with no vehicle or a broken-down vehicle, my wife and I decided to go in for an auto loan. The bank manager helped us out, very friendly and spoke Spanish a plus for me. Told us that once we found a Vehicle all we needed to do is tell them that we have our own financing and come back with a buyer's order, and they would take care of the rest. Well, we found the vehicle told them we were using our own financing and the dealership COGGIN HONDA of DELAND DO NOT GO THERE told us that they could not accept our financing they were putting us with one of their banks and that we could refinance if we wanted. didn't know I could we could have walked out that was a mistake on our part. The next business day my Wife was at Insight talking with Karel the Bank Manager trying to refinance the Dealership had given us an interest rate over double of what the Insight was going to do for us. Also, the dealership never gave us any information as to who they put us with Bank wise or anything else. After Explaining to Karel what happened she took our case as if it was her who had gone thru what that dealership put us thru. She called them, gave them a piece of her mind professionally and got all the information that was needed to refinance our vehicle. It REALLY meant a lot to my wife and I that she showed that she cared after we had gotten taken advantage of. She took Care of everything thing during the whole process all we needed to do was Sign. On my part was awesome because I missed work less. To Karel THANK YOU for caring. I think we would have stayed with the dealership's bank if it would have not been for you. True life saver and stress reliever. Esteban E.

Amazing experience! Karel the branch manager is amazing! So helpful and knowledgeable. She genuinely cares for her clients and takes the extra time to help them. We will refer all our friends and family to Karel for any of their banking needs!

5 starts isn't enough to share how much we appreciate all that Karel has done for our family. She does an amazing job running the branch and is so kind a helpful with all our business’ financial needs. We are so fortunate to have found such a great credit union to help us simplify our business needs!

We can’t say how thankful our family is for Karel. She does an amazing job running the branch and is so kind a helpful with all our business’ financial needs. We are so fortunate to have found such a great credit union to help us simplify our business needs!

SAVE HEADACHES LOOK ELSEWHERE This credit union is horrible and very unorganized. I spent well over 2 hours setting up a new very large business account. The branch manager seemed almost surprised someone would set up this type of business account through them. I like supporting local companies. Over the time period it took us to set up this account the branch manager had to have someone else in the bank to come in and show her how to set the account up. She had to delete and restart the process multiple times. I tried to be understanding since it seemed like she may have been new to the bank. Over that time period she ask me about business checks which I stated I wanted. At the end of the process I mentioned about my business check multiple times and she stated it would take roughly 10 days to get them in. A month has gone by and I still have not received any checks yet. So I called the branch and was told they were not ordered. I got a call back from the manager and she told me they were out of those type checks. I then ask her, well why would you not call me back, she had no response. I placed 3 calls in the last two days asking for this managers boss to call and been told they would call that day, but guess what no returned phone calls. Time to pull my money from this credit union and move on to a more competent and service friendly bank in my local community. Best Advice, STAY AWAY FROM INSIGHT CREDIT UNION !!!!

They financed my new car back in 2014 for an 8 year term. They offered no deferrals during COVID-19 and were impossible to reach by phone as they went thru a system change making it impossible to make a payment without going to the branch during their business hours only. Paid off the loan in 2021 received the title, but they still have a hold on the registration to the vehicle, they do not even know why!