Instyle Salon Spa & Hair Academy

Wow. I honestly don’t have words for how bad of an experience I had at this salon. Avoid at all costs. I am convinced that a lot of the good reviews are fake because this place is actually that bad.It is very telling that there are only 1 star and 5 star reviews on this salon.. I got a keratin treatment done there approximately 5 weeks ago and the result was underwhelming to say the least. I have gotten a keratin treatment in the past so I knew exactly what to expect from this service that I paid almost 200 dollars for. Despite following the instructions albeit minimal given by my hairdresser, my hair didn’t soften a bit after getting the treatment done. It literally had no effect on my hair. I waited a few weeks to call which was a mistake on my part. I just did not want to complain without being 100% sure that there was in fact an issue with my hair and I wash my hair once a week so it took a little bit of time before I was sure. Again, that is on me. When I made my complaint I was very polite and calm, while the person receiving the complaint was very unprofessional and she made character attacks. She implied that I was irresponsible and that I was lying, she also plainly said that she does not care about my excuses for not calling within 14 days, “I’m busy too”. She did not take any responsibility for their wrongdoing, shifted all of the blame on me, and she told me there is nothing that she could do for me. Not to mention, the two hair dressers who worked on my hair also had a pretty bad attitude. They were dismissive and cold towards me, a paying customer, despite me again just being polite. They also don’t accept any cards which is a little ridiculous considering that I have never been to a hair salon that only takes cash, and I was not informed of this over the phone beforehand. Really unprofessional establishment that really only wants your money. Don’t waste your time or money here.

Thank you Betty you are the best!!!!! You are such an amazing person as well as stylist!! I’m so happy with my hair and I’m so glad I’ve got to meet you! I’ve never trusted someone so much but you are so knowledgeable about colors/products/styling ... it put me right at ease ! So thank for all the time and effort you put perfecting your craft!!! It definitely shows!! Marwa

Horrible place for doing keratin. I keratin my curly hair and it did not change at all I can show you pictures from before and after doing keratin if anybody wants. She tricked me and told I will relax your curls for 50% but when I showed the result to her, she said it is your hair problem and she neither took responsibility nor refunded my money. If you found her Groupon promotion and she told you "do not buy it I will give you the same price" it is a trick, she will overcharge you. Finally, she said if you paid 600$ I would accept your claim but because you got the promotion I would not!!

I did botox hair treatment in this salon. I paid 150$, and I am not satisfied at all! my hair are still rough and frizzy and I need to apply lots of cream and oil to theme, and as you may remember I called you about this matter , and I came back to your salon ,but the only thing you did just washing my hairs using mask and cream,and advise me to comb out my hairs while using special mask on it! wasting money, time and at last damaged hairs!

Im so happy with my kératine treatment, i have very curly and frizzy hair . Really i do keratine twice a year its perfect for me , i follow Betty since she’s a hairdresser and i would never change her for somebody else. Thank you Betty

Amazing service. I got the Keratine treatment with Eva and Im so happy with the results. I also got a haircut with the owner and they are so nice l. Very pleased.

Best service ever! I went there for hair cut, hair coloring, and hair styling. The staffs were extremely supportive and helpful. I would definitely go back there!