Mid-Michigan Agency
69 miles
We are a service organization servicing Central Michigan's personal and small commerc...
Reviews
Terrible customer service, almost to the point of rude. No interest whatsoever to try to make a long time business client satisfied with the decision to stay with an agency. . Didn't start out that way, but current staff is not up to par. EDIT-- Received a call back and my experience was much better as I believe we have a resolution to what prompted my initial call in so I am changing from 2 to 4 at this time and will final review once fully resolved.
I have nothing but good things to say about Ivey & Brown Agency, Inc. I love the support that I receive from Sandy, Sirena and Margate. They're always there for me and the customer service is always on point. I'll definitely recommend them.
Appalling customers service. For weeks I have tried to get a copy of my auto insurance through multiple communication channels. I have emailed, I have called, only to be lied to over and over by the owner of all people, Sirena. Owner Sirena set the expectation that I would receive my requested information within the hour and failed to follow through over and over repeatedly. When I finally got ahold her, after weeks of trying to obtain this information, so that I can keep my car insurance, she had the audacity to call me rude, when I called her out on her continued avoidance and out right lies to me. I am extremely frustrated and disappointed in their lack of enthusiasm to assist their customers. All this stemming from a request they had of me in order to keep my insurance with them. After talking to several other auto insurance companies about the situation they all told me that sounds ridiculous. Be careful if you want to leave ivy and brown, this is the hassle and undue stress I had with a simple request of a declaration page.
Always easy to get the service I need.
Great service and very helpful. For a small agency, they were a big help!
Highly recommend Ivey and Brown. They are always very professional and the rates are very fair and competitive.
Very very good expirience with this insurance agency.Very professional...Overall 5+
Look somewhere else for insurance needs. Very slow to get claims processed and resolved.
