Island Home Center & Lumber

Passive aggressive and impatient customer service is not attractive quality in a customer facing position. Casey was just following the stores policy. You lost a custom over a $7 transaction.

So grateful they are on the island. Very helpful and friendly staff.

This place has everything! Too numerous to mention. Friendly and knowledgeable staff. Fun place to shop.

I'm consistently underwhelmed by their customer service. Ace always goes above and beyond to make their customers happy, and they've patiently and graciously answered all my questions about products over the phone during Covid when I haven't felt safe going inside the store and needed to use curbside pickup. Island Lumber, by comparison, does not seem to care if a trip to the store is inconvenient for you or perhaps even frightening during the pandemic. They just transfer you from department to department and person to person and have you on hold for forever and never actually answer your questions--they just tell you to come to the store and look at the products yourself, even if the question is as simple as "what are the dimensions of this product?" or "what is the price of this product?" Team members often seem confused and lacking in knowledge about the department they work in. Some of their team members are downright rude. I will support Ace over Island Lumber any day and only use Island Lumber when I absolutely have to, because they don't seem to deserve my business. Customer service used to be much better here. Felt compelled to write a review because when customer service is that abysmal, the company should be concerned about how their employees are representing their business and should try to work to earn back and keep the loyalty of local customers. Very disappointed.

Really amazing store with so much more than you would expect, including a great gift selection and an entire clothing section. Lots to look at. Also they have a wonderful Spirits selection. Friendly staff and incredibly clean facility.

Island Lumber really came through for us in an emergency, in particular the absolute stellar employees Alex and Denise. In the middle of a cold spell we unexpectedly ran out of propane in our RV. That would've normally been a survivable situation because our family member could just move into the main house for the evening, but we learned on my way to the store that they had just had a close contact covid exposure at work, and they thus needed to quarantine immediately. With elderly visitors from out of town there was no way we could bend those rules. Because of the delay in responding to the covid exposure, I got there shortly after 5pm, when the propane team leaves for the day. I was absolutely devastated to leave my frantic family member literally freezing in a time of calamity. Alex and Denise were compassionate and helped me stay calm as they figured out a plan of approach. They contacted supervisors to make sure they were not acting out of turn in getting my emergency resolved, at great inconvenience to them. They were so kind in explaining everything to me as they proceeded to navigate the system to make sure that I was sent home with propane that I could use to make my family member's quarantine warm and safe. Thanks, Alex and Denise for being really stellar employees and people who went far above the bare minimum with such grace!

Great full service lumber yard. Has everything and lots of very knowledgeable and friendly employees... like in the old days!

I love this store! I come over from Seattle very often, to relax and visit friends. One weekend I forgot a few things I needed. I went to Island hardware, and they had what I was looking for! They have everything there, including, but not just limited to hardware! They rent big tools, they have clothing, shoes, gifts, gardening supplies, beer and liquor and much more. Staff very friendly and knowledgeable! Big shout out to the Island Lumber and Hardware staff! Thank you for being there for me!!!

Extremely helpful staff, friendly and accommodating, no shame for being a mainlander lost in their store for the first time, excellent customer service and yard attendants.

Very friendly. The employees always answer any questions I have and help me find what I'm looking for.