Jc Penny Portraits

Aysha was wonderful! We have been fortunate enough to have had her take my son's pictures in the past & she never disappoints. She has the patience of a saint! She works closely with him & gets those special & unique shots. She is amazing! We'll be seeing her again for our next session.

I wouldn’t recommend to anyone! I spend $100+ on pictures alone. Customer service was rude and rushing! And to top it off I received my pictures on the mail with the cutting pattern all crooked. My 13 year old can do a better job. Come on JCPenney.

I've been coming to this studio for a long time and I'm really sad to see the downhill of customer service quality. It's just so bad now. I take my daughter pictures very often and the last 3 times I was here it was very bad. For example today, my appt was at 10am and I am still here... taking pics since then. I was the 1st customer and there was no one else... then more people arrived and thankfully another associate... she comes in and she checks in and all right... More customers come in and what does she do? Says she's going to go to Starbucks.. The girl who is left helping me who was nice, don't get me wrong ... is left to balance the multiple customers and phone calls. I'm very disappointed especially because it wasn't something that couldn't have been helped. I was understanding in the beginning. It took 20 minutes for them to help because there were problems with the camera. I kept reminding myself that things happen... and I told myself "ok, maybe the other girl wasn't even on the clock. I was wrong, the manager called and asked for the other girl and the one helping me lied and said she was in the restroom... to top it off, now, I'm over here waiting I have been writing the review every time they put me on hold... so, now one girl is sitting down drinking coffee on the computer and the other is helping the next set of customers... while I've been here for over an hour just waiting. Keep in mind, right now there are 2 families, mine and another... 2 associates and I'm just waiting. ... great, more customers walking in. This is a horrible experience and I am definitely not going to come back to this location :/ so sad because there were great associates once.

Horrible experience!!! They do not respect appointments go to the place outside JCPenney memory portraits!! They did amazing . JCPenney has horrible customer service! And they have bugs!

Did a christmas photoshoot for my 2 year old son today and my photographer Valeria did an awesome job!!We've had her for several photoshoots in the past and she never disappoints us. She's very friendly, easy to talk to and she goes along with my visions for the way I want my pictures to look. Our session was a little less than 30 minutes thanks to Valeria who made it smooth! We absolutely loved the outcome of our pictures. On the other hand during my photoshoot another photographer by the name of Erika walks in and interrupts my child's photoshoot and on top of that she has her client following her with a screaming child in his arms and distracts my child from the pictures so we had to wait til they exited the room to proceed the session. I thought it was very unprofessional of her to walk straight through our photoshoot. Mind you we waited almost two hours for her to finish her session before we got to take our pictures.

I accompanied my daughter while she and my baby grandson took Valentine's Day pictures. It was very late and my grandson was very cranky but the young lady did her very best to help cheer up my grandson so that he could take the best pictures. It worked because his pictures wer Awesome! Two thumbs up to her for having the patience!

I recently went to take my daughter valentine’s day pictures and the employee named Erika helped me and she was very professional and nice. She took her time to make sure the pictures came out good. I will definitely be coming back to get more pictures taken.

Jeremie was our photographer and she was so good! She captured such cute photos of my handsome boy for his 6 month pictures! He had a teething fever so he was a bit grouchy but she remained patient and still managed to get perfect shots! Definitely coming back for his 1 year pictures with her!

Horrible service. First of all make sure that they explain that each person will be charged a sitting fee, which they will charge regardless of whether or not you like the pictures. The employees were rude and proceeded to raise their voice at me and my family after we said we did not like the pictures and were unsatisfied with the service and quality. The worker began to rant saying she was not about to waste her time and her photographers time and we had to leave if we didnt like the photos but pay the fee regardless. NEVER COMING BACK . trash pictures and trash service.