Jefferson Center for Mental Health

I don’t really recommend JCMH unless you’re in DIRE need of help. Calloway could barely do her job professionally and she just smiled more in our conversation once she realized she wouldn’t be my prescriber anymore. And my prescriber before her was judgmental & deleted all my records as soon as she thought she could get away with it. I’m glad to be rid of JCMH, honestly.

If you are a dad, you will receive zero help! They force you to jump through hoops to get any information on your kid. I called and dropped request after request for information on my son, had to get a court order to get the information. But if mom calls in, they will hand her everything on a silver platter, no orders needed. A very biased company, and love to hear only 1 side of what's happening, my conclusion - they do not want to help your children understand and grow, they just want that paycheck and to assist in parental alienation.

My son ran out of his medication, so I called to have it refilled, get transferred to the nurse line that they never answer. Leave a message in a Monday and never got a call back at all… This place is ridiculous. Dr Collins sent over my sons prescriptions to our pharmacy on Thursday. The pharmacy said they never got them. So I call again to see if I can speak to Dr. Collins and of course they won’t let you talk to anyone. So they transfer me back to the nurses line, again which they never answer. So I have to leave another message… my son has been out of medication over a week. So I call back the office because I cannot have him go without his medication any longer, and of course they tell me they will email the nurses and have someone call me back. This place is completely unprofessional, lacks communication, it’s impossible to get anyone to help you at all. And don’t ever expect to get an actual dr or therapist on the line because it isn’t going to happen. This place and all the staff are a joke.

If there is an issue with your Rx and you have to get in touch with your doctor, good luck unless you have four days to wait. Couldn’t even get an actual nurse on the phone for three days and it’s no fun to run out of medication that you rely on when all it would’ve taken was a simple phone call to correct this problem. My pharmacy had the same problem and was unable to reach anyone after multiple attempts. I finally got in touch with “nurse” Melissa, Who was one of the rudest people I’ve ever talked to. She should not have a job dealing with customers, period, let alone be allowed anywhere near a mental health facility. So, unless you love being talked down to and getting every call forwarded to a answering machine, choose somewhere else for your mental health needs.

I, and my kids have gone to this place off and on for years. Good luck getting anywhere with a therapist - this establishment is the stepping stone of interns before they go to find their "real job." I have had some of the rudest clinicians here, therapists and psychologists alike. Being in the DBT program both the full and part time one I have seen nearly 20 different therapists here because no one stays long and some of them were so rude I have gotten up and walked out on more than one occasion. You are dealing with a staff load who is catering to a probate and homeless population as well as the "Average Jane/Joe" so don't be expecting any kind of courtesy, plus its a giant corporation - these staff members are NOT happy here. Is that really where you want you or your family working on your mental health!?

I've been a client for 6 years, and I have been disappointed by their disorganization as most of the people wrote in their reviews, but the overall experience has been lifechanging. I am a much healthier, loving and stronger person because of their recommendations of therapists. Now, that doesn't mean that all of the therapists were the right fit, or the doctors, but if you give them a chance to fix it, they will find you the right one. And sometimes there are errors and mistakes made, but they fix them. I have met some of the best and worst people here, but I wouldn't undo any of it. The DBT group therapy was especially the best treatment, and it did take a couple years of it to finally put those skills into use. Patience is key and I definitely think that's the case when it comes to JCMH.

This place was the only place willing to accept me as a new patient within a short time frame when I moved to Denver. The receptionists here are nice and I've never had any billing issues with them. However, I didn't feel like my experience with Dr Johnson was exceptional. I only ever saw her for about 15 minutes at a time and the questions she asked didn't really go in depth about my mental health. The downside of this place is that they refused to send my prescriptions electronically to my pharmacy in Denver. This meant that I had to drive an hour round trip to get my prescriptions and bring them to my pharmacy. All of this could have been avoided if they had the right encryption, but this is something they refuse to do. Dr Johnson was also negligent and gave me the wrong prescription for the completely wrong person. This is the only time in my life that has ever happened to me and I have to say that I was a little disappointed that she couldn't even be bothered to check the name on the prescription she was writing.

Update 4/5/2019 I decided to update my review because their patient advocate rep called me about my review to make sure everything was taken care of and she will be sending me updated statements with zero balances...I really believe better customer service training For their office staff could have prevented me from writing this review. But, I am leaving the original up because I had to do all of the leg work to make sure this was take care of, but they did fix their mistake so I went up to a 3 Star from a 1 Star. Terrible for insurance. My son used them for mental health counseling, and they did not submit the claims to my insurance until almost 8 months later!!! Which caused me to have to get my insurance to call them to file an appeal and they were not even showing the co payments I made to them for each visit!!! my insurance has a 6 month time frame for doctors to file claims with them. Ridiculous!!!!!!!!

Prescriber no showed no called to the zoom meeting. Office stated it was my fault for not calling in after the prescriber failed to appear. Maybe they need to hire someone new for their telehealth-prescriber services? Because its apparent this DR has reoccurring issues with these appointments and they remain unresolved.

I’ve left two or three messages for Patty now, and none of them have been returned. I’ve been trying to get ahold of you guys for a month. Seeking help for yourself is already hard enough, throw in the fact that the practice you normally frequent is too busy to return calls makes things even harder. It was out of convenience I’m trying to see my old therapist at this practice again, not that I was super impressed by their care in the first place. Find a different place. Either too busy or too negligent, both aren’t good. Edit Received a call today, my first voicemail being left 5/1/2019. You are informed that someone will try to get back to you within 24 hours. I can understand 3 days max, but a whole week and some change is ridiculous. It is now the end of the day on 5/9/2019 and my call is finally being returned. Probably because I left a review on 5/8. At this point I’m already looking into other places and going through the process of finding a new practice. Will not update review.