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Jefferson Hospital for Neuroscience

  1. Philadelphia
  2. Phildelphia Doctor
  3. Jefferson University
  4. Jefferson Hospital

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Jefferson Hospital for Neuroscience

Description

Jefferson Hospital for Neuroscience is a hospital in Center City, Philadelphia, affiliated with Thomas Jefferson University and Thomas Jefferson University Hospital in Philadelphia. The Hospital focuses on treating brain-related diseases and disorders. It is the only hospital of its kind in the Philadelphia area.The Hospital annually treats the largest combined volume of brain tumors, spinal cord injury, aneurysms and AVMs in the Philadelphia region.Jefferson Hospital for Neuroscience was the first in the Delaware Valley to offer a number of technologies including: Fractionated stereotactic radiosurgery (also known as stereotactic radiotherapy) Gamma Knife® Shaped Beam Surgery™ Minimally invasive neurosurgery utilizing a robotically controlled microscope NeuRx DPS™, an FDA-approved device that helps individuals with certain types of spinal cord injuries breathe on their own again The Hospital also established Jefferson Expert Teleconsulting (JET) – the first technology of its kind in the region. It is a university-based high-tech mobile robotic teleconsulting system.Departments and servicesJefferson Hospital for Neuroscience provides medical services across more than 20 specialized centers, programs, departments and divisions. Acute Stroke Center Brain Aneurysm and AVM center Brain Tumor Center Comprehensive Concussion Center Comprehensive Epilepsy Center Comprehensive Multiple Sclerosis Center Geriatric Psychiatry Center Headache Center Jefferson Expert Teleconsulting (JET) Mechanical Circulatory Support Program Medical Oncology Minimally Invasive Cranial Base Surgery Center Movement Disorders Program Neurological Surgery Neurology Neuroradiology-Head and Neck Imaging Ophthalmology Radiation Oncology Rehabilitation Medicine Spine Program Stereotactic Radiosurgery Program



"Jefferson Hospital for Neuroscience is the Philadelphia area's preeminent center for diagnosis and treatment of stroke, neurologic diseases and spine injuries."
Address: 900 Walnut St, Philadelphie 19107
Phone: (215) 955-6776
Parking: Lot, Street, Valet
State: PA
City: Philadelphia
Street Number: 900 Walnut St
Zip Code: 19107
categories: doctor, hospital


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Reviews
I can’t thank the wonderful staff at this hospital enough. My husband has been a patient there since March due to a stroke caused by a rare form of cryptococcal meningitis. They diagnosed him when nobody else could. They saved his life. Every single person in that facility are wonderful and caring . They treated us with kindness and understanding. I am waiting for the day my husband can walk in there and hug each and everyone of them.
You know it’s a shame i have to leave such a low star for this place, the doctors, nurses and even the people who take my car for valet parking are absolutely outstanding and extremely kind and caring. it’s the front desk and people who check you in who need to be fired. i have never and i mean never experienced such terrible customer service in my life from a place that takes patients with life threatening medical conditions. when i walk in, i’m asked what i’m here for in a rude manor, givin a sticker, and wasn’t told anything more. went over to check in, and was told to just walk through and go to the basement. had no idea or direction from the front desk. the next day i arrive i come in and get my treatment again. upon leaving the lady who checked me outagain the people at the front desk and validate my parking ticket says my parking ticket apparently wasn’t properly validated the nurse did this part when i was with her so this wasn’t the nurses fault or mine. the first day i arrived my parking ticket was fine and the same as the second day i came meaning there wasn’t anything missing or not there. i was then told i had to go back downstairs after receiving my radiation treatment and get my ticket fixed. i asked if she could just do it for me as it’s my second day of treatment and wasn’t feeling well at all. then both the security guardboth ladiesand the lady handling my ticket both getting loud with me and both became extremely rude to me. saying this is “NOT THEIR problem”. i told her and i quote “so you want me the sick patient to go back downstairs and get my parking ticket “validated” she says with no hesitation “ yes, correct”.
They took great care of a loved one. The doctors were very thorough and explained exactly what they were doing and why. They spent time answering questions and listening to our concerns, as well as arranging outpatient follow up. The hospital food also wasn’t bad and the food services staff were very warm! We were well taken care of.
I was a patient here on 9/23/21 for a left Cochlear implantation surgery on the 5th floor. I am completely disgusted by my experience at this facility for a number of different things that had happened, first off the first woman who brought me back was very nice but it wasn't pleasant experience when a gentleman who is a surgical technician who wasn't friendly at all take your vitals for the take in nurse, I wasn't happy about this at all. The nurse was nice. After meeting with the nurse and then meeting my anesthesiologist who was pleasant, then waited before they took me back to the holding area before they take you to the O.R, I was taken back by the personal chatter of different staff who were complaining about other staff members, nurses, doctors etc. I am like what happened to the saying, leave the drama at the door. I was very uncomfortable the entire time and quite upset that I am hearing all this malarkey when I am waiting to be brought to the O.R. I noticed people were frustrated and everything. I finally was wheeled back to the O.R after a delay and it felt very crammed in there with the entire surgical team, I just didn't feel like I was safe due to the experience prior to being brought in the O.R, I was very upset after the surgery was over waking up feeling hot and sweaty and being told that the operating room was unusual hot made me even more upset because I never ever woke up feeling that uncomfortable which I am always cold when I wake up from surgery and finding out my original IV slipped out of my left hand and then seeing my right hand with a IV in it. Of all my experiences this has to be the worst experience ever and then comes my recovery it was a travesty, I felt rushed by one of the nurses in the recovery room, I was at this point very aggravated and upset that stuff that was supposed to happen in my care was cancelled. Then not receiving a phone call the day after my surgery to check up on me because I had concerns regarding why I kept bringing up blood out of my mouth etc. As a deaf person for those who don't understand I was absolutely mortified by the lack of empathy and concern for my well being when I was visibly upset. After this experience I will never ever step foot at the Jefferson Hospital for Neuroscience ever again, it was my first and will be my last! Pure Traumatic experience for me. UPDATE: As of January 19 2022, no one has ever reached out to me since my original review was posted last fall! I am not happy!
I was escorting a patient who was treated efficiently and expeditiously.
I was at Jefferson neuroscience hospital for a spinal injection procedure on 9/25 /19 Maybe everybody was having a bad day but my experience from start to finish was terrible. It started off with them giving me the wrong location which made me a half hour late to my appointment but they informed me that would not be a problem my appointment was at 11. I did not get seen until 240 for my injection. I had three different nurses come in trying to administered me anesthesia that I opted not to take from the very beginning. The place was not very clean the desk was cluttered two of the nurses were talking about a patient in the next screen over which is only separated by a curtain so I could clearly hear them. The one nurse was bit by a bug that she out right announced in a semi sterile area. The anesthesia team bumped me for their last case that was receiving anesthesia so they would not have to sit around and wait for me to be done. I was told this by the intern so I know what is true. And the nurses that seemed pretty happy in the beginning did not even check with me for the rest of the three hours that I sat in that room waiting for my procedure. And at the end of my procedure I had to walk up to the desk for my just discharge myself. Not one person extended me the courtesy of letting me know that they were running that late they told me they were just a little behind. I should have received a phone call before I even came in if they knew they were running that late I would have opted to change my date. I did not have four hours of my time to waste. It makes me wonder do they talk about every single patient because they weren’t very discreet about it. Very unprofessional. Very discouraging
The neuroscience staff is horrible Woman called to schedule an appointment for me for a procedure I said I had the flu She said well. Call when are ready I said I don't have the number end of conversation That was Monday Found the number called Tuesday no call back Called Wednesday so far no call back Apparently there is only one person who can schedule this and she has another job Thursday I will be calling and speaking with a manager smh
My son is a patient on the ICU some of the nurses are great several are not. He had a significant stroke from a AVM bleed they let his meal tray sit and when I ask they will say either he didn't want it or what I was told last night , "we were too busy to feed him" there one nurse name Monica refused to give him more juice or water until he ate food that he didn't like. When I confronted her about that she stated "he don't know what's going on your son's brain damaged" I feel like someone in our family has to be there for him to care that receive the care he deserves and his paying for. They make rude comments at the nurses station I've spoke to the assistant director nursing, left several messages for the nurse manager of the unit and spoke with 2 nursing supervisors but it still continues. My son is supposed to be receiving physical therapy at the bedside they put him in a Geri chair and leave him sit there for hours they don't try to have him take steps they don't do range of motion they don't provide any stimulation. He was complaining that he was uncomfortable because the chair was too small and he wanted to get back in the bed they said no that's your therapy. I had to reach out personally to someone I know in the housekeeping department to get him a bed extension and a larger Geri chair because he's tall .Patients in the ICU should be getting mouth care every hour but I have gone in several times and had to clean his teeth and scrape what looked like concrete from his tongue and mucus from the back of his mouth. I overheard the Charge nurse John yelling at a patient stating ," Ill respect you when you respect nurses." When he was on a vent and supposed to be suctioned they were claiming he was suctioned but the suction catheter was not even hooked up to the sunctioning device. Also there was the patient yelling for help the nurse sat behind the desk said you're OK and then about 5 minutes later the patient was receiving CPR. It is sad that we have to entrust our love ones to people who's ignorance and lack of compassion jeopardizes their lives. There are a few great nurses Bryan, Lee and Dana but unfortunately the negative experience outweighs the positive. I plan on going to the board of accreditations, the state of Pennsylvania, my son's insurance company, the hospital's VP of nursing and the medical director that oversees the ICU. As we all know people have cell phones that have videotaping and recordering capabilities, so who knows maybe somebody recorded some of these interactions and I won't be the only one complaining about it.
I want to first make it clear that the physicians my daughter had were excellent Dr. Farrell and Dr. Stanley Pelosi. It is unfortunate that I can’t say the same about the nursing staff on the 7th floor. My daughter was taken to her room on the 7th floor after a 7 hour surgery CSF procedure and left as if she could get upon and get what she needed. No one was there to explain the meds, the call button. In order to get attention, she had to pull her leads off to get the nursing staff. She immediately told them to get her mother myself from the waiting room. I started asking questions but the young nurse assigned to her was truly out of league5/4. We were blessed to have Sophy that evening and it was a godsend. She was attentive, asked questions, attempted to get answers about the meds. She was litterally on top of caring for my daughter. It is easier to list the rest of the stay until 5/8 Day shift 5/5-5/7. Naomi is an excellent nurse. No complaints when she was on from 7-7pm and much anxiety wondering who was coming in during the evening. Night Shift: 5/5. - A woman named Cino or Gina. If she was skilled in the area of neurology, it was the best kept secret on Saturday night. My daughter was light and noise sensitive. Whenever she came in to check the drain, she announced it as though the Mummeers were coming which included verbal and lights. Each time we told her that the light caused headaches. 5/6. The most condescending nurse I have ever met. She was not engaged and again, wonder if she had any knowledge of neurology. She was not able to determine if the drain was in place and had my daughter assume a very uncomfortable position to look for it. The doctor came and informed her it had not moved. My daughter is a full figure woman who is quite active and successful in her career; however this nurse made the statement “do you walk at home”. The medical field leads in diversity and sensitivity training for medical staff; so I guess she missed it. 5/7. Ann was attentive and on point. She was responsive and able to answer any questions. Her bedside manner was very good. The discharge nurse on 5/8. She was a very honest young lady and admitted she had no neurological experience. We had many who encouraged us to use University of Penn; we chose Jefferson because of the doctors. However having follow up staff who are not versed or even care as to what is needed or necessary after surgery makes it difficult for loved ones to leave the relatives or friends alone in the hospital. Everyone cannot take off time to stay and often we like to think that they are in the hands of competent staff. As I read the reviews, I was amazed that so many echoed my same concerns. I could never recommend Jefferson on the merit of the staff on the 7th floor. All I can say is be an advocate for your loved one and if you can’t be there make sure they can reach you.
I’ve been coming to this hospital for over 10 years, from the beginning, in which a neurosurgeon saved my life from a ruptured aneurysm, and now dealing with Post Concussion issues. Every visit has been swift and the staff are always professional! For however long I live in the Mid Atlantic area, I won’t trust anyone else with my care!
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