As I am reading so many of these negative reviews, regarding staffs rude and/or unprofessional behaviors, it’s worth the mention that when we are sick, sometimes, WE are not the nicest people and tend to misinterpret others as more rude or not nice because our pain or the pain of our loved ones can cause heightened aggression. Just be good to each other and practice empathy. I have been a patient over 20 years and NEVER had an issue. The staff gets me in, even when there’s not an opening, they are professional and Dr. James Brown is an amazing physician. Let’s remember our medical staff has been through more than most and a little understanding may be required. Remember “use as directed” and they have a tendency for a “high rate of abuse”. Enjoy your day!
Yanelis Leyva is compassionate and an excellent caregiver. A very intelligent, bright personality with a captivating smile. She listens with all her heart that makes a difference to me...i'm not just a number...My health improves since I started seeing her,all my labwork numbers are quite good! Always happy to see her.
I’ve been going to Jena Medical almost exclusively since I was sixteen. Dr. Yoon and Dr. Brown have always been amazingly gentle and empathetic.
Absolutely terrible! Called in to see my Dr and was told that since I had not been there in a while I had to be treated like a new patient. Could not be seen. Sent me to urgent care. Don't bother wasting your time with this worthless medical center.
The people working in the front office of Jena medical are extremely unprofessional and rude. They could care less if you're sick or in pain.
Best doctors office I've ever visited. I became a patient of Dr. Brown's 16 years ago 2005 and he has remained my primary care physician ever since. He is a very atentative and genuine physician who is easy to talk with. The staff has always been very professional and caring as well as understanding when I've had to reschedule my appointment at the last minute. I would highly recommend for anyone looking for a great primary care/general practitioner. Ryan
My mother needs a follow up appointment for her 10 day stay in the hospital for pneumonia in both lungs. She is 68, not in great physical health with severe asthma. She's been a patient here for YEARS!!! They know her history! She was told today that Dr. Brown was "too busy" and only accepting phone appointments! I don't know what special phones they have that allow the doc to listen to and or scan the lungs but we are not that high tech here! Seeing a pneumonia patient in person kind of seem like a serious requirement! Just my opinion! We are looking for a new PCP now! Shame on this office!
I love Jena Medical! I see Yanni and she is amazing and always helpful. I also actually love the office staff as well. I'm not sure why so many seem to have a problem with them.. They are always nice to me and sometimes we even joke around. Maybe someone you spoke with was having a bad day? Either way, they are great!
This medical office is not fit to treat people. They deal with everyone like a number and not a human. The are rude and talk down to you. Staff is constantly changing. They can’t keep someone for more than 6 months. Office staff from scheduler, to front desk. They are all RUde and condescending. I regret ever dealing with them. I’ve moved on and so glad I did, just thought I’d let someone know before it was to late. Don’t go here run the opposite direction
I've been going to Jena clinic for years and have never had a bad experience even when test results weren't good news. My primary is Brown, and what I appreciate the most is that he actually listens to my concerns and tries to find different routes for me to take when it comes to expensive or painful testing or treatments. My previous doctor was a pill-pusher, but Brown understands that I don't like taking anything that would effect my judgement or job performance. I've seen a couple of the other doctors as a walk-in, and they are also very good about addressing my concerns while treating whatever injury I've managed to do to myself. The only downside is that the office is usually very busy. It is not uncommon to be waiting an hour past a scheduled appointment, so bring a book or something to pass the time. But as far as I'm concerned, the quality of care is worth the wait.
